Capacity Reviews & Product Details

Capacity has streamlined external communication within our firm, which makes it much easier for us to handle. We also just got access to the AI tools within helpdesk, and it basically writes our responses for us. It cut the time to handle tickets by at least half if not more. Review collected by and hosted on G2.com.

The reporting could be improved. I often wander between the extensive amount of reports trying to find what I need. Review collected by and hosted on G2.com.

I love the accessibility of the team at Capacity and their ability to make changes and updates to our system upon request without hesitation - it is AWESOME to work with such a helpful and proactive team! Review collected by and hosted on G2.com.

We have a current wish list of things to have improved upon - the ability to see others inside of the system so as to not work over one another is a big thing. Review collected by and hosted on G2.com.

Capacity has made my job so much easier and streamlined. Our company has multiple locations with varying information, which we have been able to compile in one place for our staff. Capacity has been vital to the success of our call center. We love that we can utilize the AI responses in the chat feature, which makes answering tickets and inquiries much faster. Review collected by and hosted on G2.com.

We are still learning and getting to know Capacity, right now I don't have any suggestions. Review collected by and hosted on G2.com.

It has allowed us to create an easy solution to drive our staff to information and guides we had already created. We have been able to provide more detailed information for them by ensuring they can see all of the relevant guides/rules in one place when they ask a question. It has also been very useful for our new hires to find basic answers quickly when learning to use our systems. Review collected by and hosted on G2.com.

The refresh rates and search features in the CoPilot console are frustrating. Review collected by and hosted on G2.com.

We have been partners for almost 4 years and have implemented several of their solutions. Capacity is constantly making technology improvements/upgrades to their already intuitive platform. LOVE the Capacity team! Review collected by and hosted on G2.com.

Anything we have been dissatisfied about has been brought to the team, and a solution has been provided. Review collected by and hosted on G2.com.

Automation of the question answering on our website saves us a ton of time and money. It also helps keep information consistent from user to user via source control. Review collected by and hosted on G2.com.

The pricing and packages used to be a bit much, but lately they have been revamping with more transparency and it's looking like it's on parity with other SaaS offerings. Review collected by and hosted on G2.com.

Capacity has been a fantastic platform and best decision for our company to roll out to our staff. We have many users who have adapted to using the chatbot to get answers to all their questions. The Capacity Team have been great to work with and they are constantly looking for ways to improve and make the system user-friendly. It took a lot of work to get the Q&A built out, but it's worth all the time put into this project. We love it!! Review collected by and hosted on G2.com.

I don't really have anything negative to say. I know they are working on making the email interceptor better as an alternative option to ask questions instead of the chatbox Review collected by and hosted on G2.com.

I love how it streamlines complex processes. There is no need for someone to send emails to every department and constantly check up. They can start a workflow and let Capacity handle it from there. Review collected by and hosted on G2.com.

The only thing I don't love right now is creating views that only I, as the user, can see instead of all users. I heard that was on the roadmap to update, though. Review collected by and hosted on G2.com.

I work on the Account Management team at a marketing agency, and we use Capacity for some of our clients. We always highly recommend their product because we know it is easy to use, highly effective, and comes with great customer service. All of our clients have always been extremely happy with their decision to implement Capacity. Review collected by and hosted on G2.com.

I have been using Capacity across several clients, and we have never had any issues. Review collected by and hosted on G2.com.

Our users love that Capacity is hooked directly to our Loan Origination System (LOS); this integration allows our users to have fast access to loan status or other relevant loan information. Review collected by and hosted on G2.com.

Don't underestimate the amount of time it will take to get Capacity set up. Be sure that you have a well-rounded implementation team with stakeholder buy-in before starting your Capacity adventure. Review collected by and hosted on G2.com.