Capacity Features

User Experience of responding and receiving a response 28 reviewers of Capacity have provided feedback on this feature.

As reported in 21 Capacity reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

As reported in 24 Capacity reviews. Respond to common requests with standard reply

As reported in 13 Capacity reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 24 Capacity reviews. Share and collaborate on tickets with multiple customer service representatives

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 23 Capacity reviews.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 15 Capacity reviews.

Allows users to sign in using a single sign-on (SSO) login in.

Records a user's viewing and posting history.

Integrates with other popular software in a business's stack.

Tracks key metrics related to content and members

As reported in 17 Capacity reviews. Enables the creation of an internal repository of knowledge articles

As reported in 16 Capacity reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Customize your chat workflows with rules and automations. 27 reviewers of Capacity have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 24 Capacity reviews.

Based on 14 Capacity reviews. Provide tools for live chat on one's website.

Based on 16 Capacity reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allow Gen AI powered chatbots to provide intelligent responses and tailored product recommendations.

Trigger messages based on specific customer actions such as personalized messages, promotions or cart abandonment.

Use Agentic AI to deliver superior customer engagement through human-like conversations.

Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands.

Enable users to engage in communication apps such WhatsApp, Facebook Messenger, Instagram, WeChat etc.

Allow integration with e-commerce stores to import products, manage inventory and get order notifications.

Add conversational commerce functionality across various sales channels and customer touchpoints.

Integrate with payment platform for accepting payments from the chat interface

Integrate with CRM, POS or any marketing marketing tools for sending discounts, offers, recommendations and personalized campaigns.

Provide insights into customer behavior, sales trends, and chatbot performance.

Track KPIs like customer satisfaction, conversion rates, and overall sales driven by conversational channels.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Helps to engage employees through natural-language dialog to answer HR questions and guide workflows.

Interacts fluently across multiple languages and regions, adapting tone and HR context.

Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance.

Supports analysis sentiment and behavior data to signal disengagement or flight risk.

Automatically enforce local regulation and company policy during HR workflows.

Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions.

Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders.

Helps routing complex or critical decisions to humans, keeping oversight central to operations.

Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates.

Autonomously schedules interviews, follows up with candidates, and manages communication.