Capacity Reviews & Product Details

It Reduces noise and protects agent time. Review collected by and hosted on G2.com.

There are some limitations, such as the absence of reply templates in chats or private comments. Review collected by and hosted on G2.com.

I love how intuitive and easy to learn Capacity is. The support team is very fast and friendly, making the experience even better. I also appreciate how very easy the initial setup was, and it's the first tool my team tried, and we loved it. Review collected by and hosted on G2.com.

More customization such as custom code. Review collected by and hosted on G2.com.

connected my knowledge, data and systems into one AI Knowledge Layer Review collected by and hosted on G2.com.

There could be an option to deploy in a more flexible manner in house Review collected by and hosted on G2.com.

The UI ease-of-use, general performance, the helpfulness of their Support technicians, the integrations with other products, and the ability to view other org users making live edits to cases. Review collected by and hosted on G2.com.

Searching through old tickets could be more intuitive. Also, fewer AI integrations. Review collected by and hosted on G2.com.

THE HIGH PERFORMANCE SPEED, QUICK SUPPORT AND CHEAP PRICEING WITH LATEST AI TECHNOLOGIES. Review collected by and hosted on G2.com.

ITS INTEGRATION SYSTEM IS SLOW. AND US IS STILL NEED TO BETTER Review collected by and hosted on G2.com.

Very simple to use. Customizable as needed. Review collected by and hosted on G2.com.

Pretty boring UI and seems to be pretty basic in features although it doesn't need to do much. Review collected by and hosted on G2.com.

It's not just about the ability to measure our incoming emails/questions so we can staff appropriately. It's not just about the knowledge from the AI that is built out and allows us to continually grow to try to assist with solving the questions before it even turns into an email. Or even the abilities it provides to help us track where we may have gaps in our training material. It is about the people behind Capacity - the customer service, the ability or desire to continue learning, growing, and changing to provide what we need in this product. Review collected by and hosted on G2.com.

I would love to see the reporting abilities/customizations expanded a bit more. Although, with that said, every time we have voiced an improvement request, it has been received and implemented so quickly.

I would also love to have the ability to have a built-in signature for replies within Capacity. I do believe this is being worked on currently. Review collected by and hosted on G2.com.

The team is very collaborative and innovative. Their customer service is top notch, and implementation went smoothly. Review collected by and hosted on G2.com.

How much they push their ticket system. We didn't want a ticket system to take over our existing platform, just a chat feature. We also have had a really hard time finding the value of the chat feature if we're not utilizing the ticket system. Review collected by and hosted on G2.com.

They make it easy for you! From the start up to any upgrades, they take on the heavy lifting and guide you through the process. They are true partners. Very proactive! Anytime we have a question, they are quick to offer support. They have a thorough understanding of their systems while actively listening to your needs, to be able to recommend the best options for your company and customer experience. Love their new automation builder. Review collected by and hosted on G2.com.

That’s a difficult question. As of yet, we haven’t found anything to dislike, and I have no doubt if we did, they would immediately find and implement a resolution. Review collected by and hosted on G2.com.

The functions that I liked the most are the instant conversation and the message history. It was easy to integrate into our website. Review collected by and hosted on G2.com.

I'm yet to see any disadvantages but for now I'm very pleased with it. Review collected by and hosted on G2.com.