Capacity Reviews & Product Details

I find Capacity generally easy to use, and I really appreciate their fantastic customer support, especially when I'm stuck on something. The Capacity Support site with tutorials really helps me, allowing me to walk through the setup and testing of features like live chat on my own. It's crucial for me to feel supported, and while the AI bot and Capacity University cover most needs, it's reassuring to talk to a human when things get complicated. I was able to get our web chat working pretty easily within an afternoon. Review collected by and hosted on G2.com.

Sometimes it takes more clicks to do things that I think should be simpler to do. I want to be able to create some of the chat flows faster than what I can do today. You have to add quite a few paths/logic steps if you want to deploy the structured part of the flow. Review collected by and hosted on G2.com.

Capacity makes it easy to find information quickly and automate repetitive support tasks. I especially like its intuitive interface, centralized knowledge base, and AI-powered search, which save time and help teams work more efficiently. The value is worth the price because Capacity saves time, reduces repetitive work, and helps our team respond more efficiently. Review collected by and hosted on G2.com.

Some advanced features take time to learn, and the initial setup and customization can feel a little complex. I’d also like to see more flexible reporting options and integrations. Review collected by and hosted on G2.com.

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What I like best is how quickly capacity helps me find answers to routine HR questions. It feels much easier than searching through multiple internal documents and I can ask my question in normal language instead of trying to remember the exact policy name. Review collected by and hosted on G2.com.

What I like best about Capacity is how it helps automate routine tasks and makes information easier to access. The AI-powered assistant reduces the time spent answering repetitive questions and allows teams to focus on more important work. I also like that it can integrate with existing tools and create smoother workflows, which improves efficiency and response times. Overall, it helps bring more structure and automation to daily operations. Review collected by and hosted on G2.com.

What I dislike about Capacity is that there can be a learning curve when setting up and customizing the platform to match specific workflows. Some features may require additional configuration or fine-tuning to get the best results. It would also be helpful to have more advanced customization options and simpler setup processes for new users. Overall, while the platform is powerful, improving ease of use and onboarding would make the experience even better. Review collected by and hosted on G2.com.

It's a good support platform and utilizes AI, making it interactive in nature. It condenses a lot of documentation and improves our work experience by streamlining the data and responding according to our prompts. Review collected by and hosted on G2.com.

It's an additional responsibility that we need to keep well-documented reports in an organized manner so that Capacity's AI-driven feature can access them and give good results. Review collected by and hosted on G2.com.

Capacity is an excellent platform for creating and deploying chatbots. Those chatbots integrate with its helpdesk ticketing platform, which helps me deliver strong support for our users. From there, I can enable automation to send notifications to Slack. I’m also able to see what our users need in real time and quickly identify and fill knowledge gaps.

Beyond the product itself, Capacity provides excellent customer support. My questions get answered quickly and effectively, and I never feel like just another number. Instead, it feels like a true partnership with Capacity. Review collected by and hosted on G2.com.

One improvement I’d really love to see is the ability to integrate concierges into Slack, so we can interact with them directly in a platform our organization uses every day. Review collected by and hosted on G2.com.

I like how easy it is to keep track of what I am working on in Capacity. The queue is very easy to monitor compared to other queues we have worked with. The live updates without having to refresh also draw my attention. Review collected by and hosted on G2.com.

The amount of color used without personalization - but this is honestly just a minor complaint. To me the fonts and color scheme reads like a Fisher Price product but it's hardly a make or break issue. Review collected by and hosted on G2.com.

I use Capacity for texting my customers, which helps with appointment confirmations. I like the ability to chat with an agent in real time, as it allows my customers to contact me via text instead of calling. The ease of texting and using the Textel platform is really handy. Their support is the best and made the initial setup very easy for us. Review collected by and hosted on G2.com.

I would like to get an alert when I'm close to meeting my text limit. Review collected by and hosted on G2.com.

The interface is simple, the responses are accurate most of the time, and it has reduced a lot of repetitive HR questions for our team. It has helped us save time and improve the overall employee experience. Review collected by and hosted on G2.com.

It would be helpful to have more flexibility in reporting and analytics to better understand how employees are using the platform. Review collected by and hosted on G2.com.

It is a great tool for keeping information and documents organized and easy to manage. It makes it easier to find information I need without wasting time searching through multiple places. Review collected by and hosted on G2.com.

The platform can take some time to get familiar with when first learning where everything is located. Some features could be a bit more intuitive. Review collected by and hosted on G2.com.