CallRail Reviews & Product Details

CallRail is powerful in tracking all calls, chats, ensuring that a report concerning customer interactions and engagement is well received

The platform creates a detailed call reports after solid analysis on campaigns performance and calls

The app integrates with marketing tools including HubSpot, Google Ads and this makes sales and marketing work together

The program has powerful conversations intelligence, helping the company to understand the needs of customers and increase on sales quality Review collected by and hosted on G2.com.

CallRail has expensive plans, and this overwhelms small businesses that lacks big budgets

The tool records slow customer service and response, and some issues goes unaddressed Review collected by and hosted on G2.com.

I love how the CallRail mobile app works seamlessly with my phone, allowing me to keep tabs on my business from my cell phone. I can easily see records of calls, missed opportunities, and coaching opportunities. Cross-referencing 'he said she said' situations with actual call transcripts is really handy. The insights it gives me into our sales make sure nothing falls through the cracks. The setup was super easy, and the reps and customer service made transitioning seamless. Review collected by and hosted on G2.com.

Sometimes the mobile app takes too many taps to simply make a phone call, and it lacks basic functionality like swipe from left to go back to the previous screen. Copy/paste from the mobile app only works in some places, but they seem to be on top of fixing these minor tweaks. I'm looking for ways to follow up with leads in a sophisticated way; it would be nice to have this integrated within the system. Review collected by and hosted on G2.com.

We use CallRail to track success of our marketing campaigns and it helps us make decisions regarding improving sales and customer service.

I like the market attribution capabilities whereby its easy to determine which campaigns are more effective in generating calls thus we allocate budget appropriately.

It makes it possible to identify source of leads which is critical in decision making regarding budgets.

With CallRail, we have effortlessly improved customer service while increasing sales.

I like AI features of CallRail. We can effortlessly summarize calls and it also handles sentiment analysis. Review collected by and hosted on G2.com.

I have used CallRail long enough without issues. Review collected by and hosted on G2.com.

It helps me drill down and track where our calls are coming from. The insights are powerful, clear, and incredibly helpful to see which campaigns are actually driving conversations. Gives me a much clearer picture of what’s working without a lot of guesswork. Review collected by and hosted on G2.com.

Honestly, can't think of anything I dislike. Some of the more advanced settings take a little time to understand, but once you get used to it, everything flows pretty smoothly. Overall, it’s been a reliable tool for what I need. Review collected by and hosted on G2.com.

My favorite features of CallRail are the ability to create many different types of reports, including by state, client, week, month, and year. This helps us track all the progress of the company using the various tools CallRail offers. The initial setup is also very simple. Review collected by and hosted on G2.com.

I think the customer service could be improved by having a chat option on the main web page and home page. This way, instead of calling and waiting on the line, we could have our questions answered more quickly. Review collected by and hosted on G2.com.

I really like CallRail's call recording feature. It's great knowing I can take a call in the car without worrying about forgetting details or needing to take notes because I can just listen to the recording later to get the info I need. It's also really useful for sharing the full context of a conversation with my team or for myself when a client is a repeat caller. The initial setup was pretty easy for us, even though it was a few years ago. The AI Voice Assist feature helps ensure we don't miss calls during off hours or busy times. Review collected by and hosted on G2.com.

The AI Voice Assist is great, but it's not as refined and capable as I would like. It sometimes asks repeat questions, like scheduling an appointment twice in the same call, and asks people to repeat things that were clearly stated. It also has a weird cadence to the conversation sometimes, where it rambles multiple responses like it's trying to catch up. It performs better than voicemail at getting someone to leave information, but I have thought about looking into alternative platforms that are more refined. Review collected by and hosted on G2.com.

I really appreciate all the tracking and reporting features that CallRail offers, along with the customization it provides. It's great to be able to see how many phone calls we've missed, how long the buyers have been on the call, and I can also receive a text transcript of the call to ensure we don’t miss a beat of the conversation. I find the setup pretty easy as well. Review collected by and hosted on G2.com.

I think optimizing the AI voices will come in handy. It's pretty evident that you're talking to AI right now, and I'd like it to be a little bit more human realistic. I also would like a better feature when it comes to forwarding calls through AI. So if someone calls in and they're looking for a certain location, the AI should have the ability to forward the call to the appropriate person. I tried to integrate CallRail with our CRM system, and it did not go smoothly. I feel like there could be a little bit more handholding on the support side of things. Review collected by and hosted on G2.com.

I like CallRail because of its simplicity. Nothing is overcomplicated, everything is easy to find, and it's also easy to port phone numbers in. I especially love the support I've been in contact with; they've been incredibly helpful. The simple dashboard allows me to see everything at a glance to analyze calls and make sure we're being the most efficient we can be. Review collected by and hosted on G2.com.

I don't really have many suggestions. I would say maybe the main list of phone numbers could be in a little more obvious of a place. Every time I go to look for them, I have to remind myself where they live. Review collected by and hosted on G2.com.

I like how friendly CallRail's UI is and how easy it is to see reports through their system. It's very clean and friendly. It feels very up to date and not clunky to use, it runs smooth. It's also very easy to set up and add numbers, making it convenient for our business operations. Review collected by and hosted on G2.com.

We had to use an outside source to record our AI call routing messages. If there could be a built-in AI voice agent we can use for call routing that'd be great. One of the biggest things that is important to our clients is how human-like it sounds, so we outsourced for that recording. Review collected by and hosted on G2.com.

What I appreciate most about CallRail is its ability to help me track all the calls I receive from my various campaigns, including Google Ads and other call sources like my landing pages and Google My Business profile. The dashboard provides all the information I need about calls made to my forwarding numbers, making it easy to monitor and manage my campaigns effectively. Review collected by and hosted on G2.com.

It requires the help of the development team to implement the JavaScript snippet code on the website for the integration. i would have liked it more if this tool were fully self-sufficient, where i dont have to depend on anyone for any integration. Review collected by and hosted on G2.com.