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Live Chat Software
Callbell
Callbell Features

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LiveChat

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LiveChat

4.5/5

(773)

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Callbell

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4.7/5

(17)

4.7 out of 5 stars

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See all 17 Callbell reviews

LiveChat

Sponsored

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LiveChat

4.5/5

(773)

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Callbell Reviews

Callbell Features

Communication (5)

Pop-up Chat: Based on 12 Callbell reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications: Based on 12 Callbell reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Targeted Emails: As reported in 12 Callbell reviews. Sends automated emails to further engage clients and potential clients.
In-App Messaging: Based on 12 Callbell reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.
Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them.

Internal Use (6)

Customization: Based on 12 Callbell reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving: Based on 12 Callbell reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Lead Development: Enables employees to denote potential customers. 12 reviewers of Callbell have provided feedback on this feature.
Knowledge Base: Establishes a knowledge base for employee reference during conversations. 12 reviewers of Callbell have provided feedback on this feature.
Team Inbox: Based on 12 Callbell reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Customer Profiles: Based on 11 Callbell reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Generative AI (3)

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text-to-Speech: Simulates human-like speech from text inputs.

LiveChat

Sponsored

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LiveChat

4.5/5

(773)

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4.4/5

(3,611)

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4.7/5

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