--- title: Callbell Reviews meta_title: 'Callbell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Callbell works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 24 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Callbell Reviews **Vendor:** Callbell **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 24 ## About Callbell Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram. ## Callbell Reviews ### 1. Callbell: Useful but Requires Improvements in Chat Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Juan Pablo G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Callbell?** I especially value the customization capability that Callbell offers, although I recognize it is somewhat limited. It allows us to create custom fields and tags to better classify our leads, which is essential for our operation. Additionally, I consider the startup process to be quite simple, as it is only necessary to connect the digital channels. We were able to link Instagram, Facebook, and WhatsApp messages without complications, and the Cobra team is available to provide assistance during the process if needed. Callbell integrates easily and its support team is willing to help with the connections in case they are complex to carry out on our own. In our organization, we use the platform daily, as we handle a volume of over 60,000 messages monthly, which equates to an average of 2,000 messages daily. **What do you dislike about Callbell?** The connection with chat agents is very limited and does not work very well. A bit more development is needed to efficiently integrate the communication scheme for proper lead qualification. Many times people get lost, as they struggle to find those accesses for new users. **What problems is Callbell solving and how is that benefiting you?** I use Callbell to create templates that facilitate communication with both students and clients, allowing us to send welcome messages and reminders. Although personalization in Callbell is partial, it has allowed us to improve the rating of our leads through the use of custom fields and tags. Additionally, we can contact our clients and prospects in bulk. Currently, more than five people manage sales messages through WhatsApp, while two others handle customer service. The main benefit I find is having a real-time dashboard for tracking prospects. ### 2. Very good, but still needs to improve a lot **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar d. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Callbell?** Your WhatsApp business lives on the cloud. You can use unlimited agents and transfer chats between agents instantly, you can put internal notes into the conversation and also a contact note. You can save contacts directly without having to have a contact list in your phone and those are shared across with all agents. You also have a mobile app so you can continue and attend your chats on the move. **What do you dislike about Callbell?** Notifications are not good. In the desktop, sometimes you receive the notification but you don't see the message until you click on the contact list or refresh the webpage. Images and files are redownloaded each time you scroll, so it is slow, and to scroll up to a conversation, it also redownloads it each time so it is slow and tedious, it doesn't have a local cache database. If you mark as read a message in your mobile app, it doesn't reflect immediately on the web and vice-versa. On the phone app (only used Android), the problem is worse; notifications of messages you received are always there, they don't get unposted if you read the message on your desktop or even on your phone. You have to slide them out, so you finally end up with lots of notifications that are already attended, but keep them there until you delete them. The issue with the local cache explained in the desktop remains in the phone, but if you are on an unstable connection, it is slower, obviously. The app is not a native app, is a web app, so it is slow, if you have no connection, you cannot see history nor new messages or images. They have a lot to improve on the web app. Ideally, first to make it a native app. **What problems is Callbell solving and how is that benefiting you?** Managing my business number with WhatsApp while using the same number with more than one people so our customers an vendores can all write to the same number but get attended by the correct person always. This way you avoid that agents use their personal WhastApp number and you lose tracking of everything. ### 3. Fast to integrate profiles and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Charlotte C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Callbell?** With Callbell it is really easy to integrate your social media channels (instagram, whatsapp, telegram etc) so that people chat with you when they are on your website. The basic function is free, which I find awesome. When you want more specific functionalities such as chat inbox and a mobile app you'll have to pay a monthly fee for number of users. **What do you dislike about Callbell?** When first introducing callbell on our website we used the free version in order to get an impression of Callbell. We had some troubles and therefore we contacted their support, which took quite some time. But when you are a paying customer they are much faster. They should also pay some attention to the free customers, since they might become paying ones like us. **What problems is Callbell solving and how is that benefiting you?** Integrate a chat button, so that website visitors can easily contact us if they have any questions regarding our service. This enables us to be much faster and interactive with our customers instead of classic emails. ## Callbell Discussions - [Is Callbell free?](https://www.g2.com/discussions/is-callbell-free) - [Is Callbell safe?](https://www.g2.com/discussions/is-callbell-safe) - [What is Callbell?](https://www.g2.com/discussions/what-is-callbell) - [How does Callbell work?](https://www.g2.com/discussions/how-does-callbell-work) - [View Callbell pricing details and edition comparison](https://www.g2.com/products/callbell/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A33%3A38+-0500&secure%5Bsession_id%5D=d7ee640e-8200-4490-a1aa-d6f6a4d89c16&secure%5Btoken%5D=438b5b4113235503463c6965962c02a7822fafe65859a0ece1be75c45c44c07b&format=llm_user) ## Callbell Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## Callbell Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Callbell Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)