Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Less than 1 month | Most common |
| Less than 1 day | Also reported |
| 1–3 months | Also reported |
| 3–12 months | Less common |
| More than 12 months | Occasional |
The fact that it allows me to do succession planning is worth its value Review collected by and hosted on G2.com.
There is nothing I dislike about this software Review collected by and hosted on G2.com.
It's easy and clear to understand and use. I like that it's simple. Review collected by and hosted on G2.com.
Sometimes navigation is difficult - to know where to go to run a report. Review collected by and hosted on G2.com.
Without a doubt, the best part of Built for Teams is their service team. BFT is so new and is still being built out, so for our purposes there are a lot of work-arounds required to make the system fit our needs. Erika, Jacob, and Darcie were incredibly responsive and dedicated a huge amount of their time to meet with us and problem solve. If we had a question they didn't know the answer to, they researched further and got back to us with a response every single time. Their involvement was undoubtably the deciding factor as to why we purchased our BFT subscription. Review collected by and hosted on G2.com.
The site isn't seamless to navigate. Unfortunately, getting to different screens requires a lot of clicks, and making manual edits is time consuming simply because it takes so long to get to each screen. Another major hurdle is that the People profiles and Position profiles are not totally independent of one another, and it's messy trying to organize data. For example, when BFT is synced with our HRIS, some data imports to the People profile and some data imports to the Position. This makes it difficult to separate the two and clearly track position management vs. people management, which is a major reason why we wanted a Position Management system. Review collected by and hosted on G2.com.
Zhanna, thank you so much for your honest feedback here! We strive to go above and beyond to serve our customers and hope to continue to add more value to you and your entire organization as we continue refining and improving upon our product to solve your specific needs.
We appreciate you so much for taking your time here! Please always feel free to reach out to us with any additional questions or feedback.
Built for Teams has been easy to set up and view our Hierarchy within the organization. Our employees as well as new hires have complemented having a user-friendly platform so they can navigate and view the organizational chart. It is simple to update or add new employees. Additionally, I wanted to note that we are not utilizing the many features within the platform due to overlap with our other applications - so I cannot speak to the platform as a whole. Review collected by and hosted on G2.com.
Although there is an ease of use within the platform, it would be ideal if it would integrate with our HR & Payroll Software completely for fewer manual updates. Review collected by and hosted on G2.com.
Jody, it's so great to hear that Built for Teams has been so simple for you and has been a great addition for all of your employees!
I would love to talk more about the current information that you would like to update automatically from your HR and Payroll software to see if there are additional solutions or if recent updates can help with this. Please feel free to reach out to support@builtforteams.com if you would like to discuss this further.
Built for Teams is easy to use and set up for manual uploads/changes or direct feeds from ADP. Our Built representative Jacob Wolfe was great at training us on the platform and showcasing all the features. Review collected by and hosted on G2.com.
Connection to the preferred name field would be ideal for nicknames so when an org chart is shared those reviewing know the ideal name someone would like to be called as well as their official name if looking up their name for email or searching in Microsoft Teams. Review collected by and hosted on G2.com.
Michelle, thank you for your review! I am so glad that you've had a great experience with account setup and ease of use in Built!
I'm also excited to let you know that you actually CAN connect to the Preferred Name field in ADP, this is something that you can turn on in the Imports section of your Company Settings. Please reach out to support@builtapp.com if you have any questions.
Love the click and drag functionality. We like that we can share the URL for the org chart as read only and all employees can access our org chart to easily familiarize themselves with the organization. We even share with new hires just before they join and have received great feedback on how helpful it was to be able to understand the structure, see photos of team and more prior to joining our organization. We are also working on a connection with our HRIS software so the chart is always in sync with our current staff. Their customer support has been great and ultra responsive so far! Review collected by and hosted on G2.com.
Right now the manual updating is the main negative, that should be resolved soon with the new Paylocity integration. We knew the connection with Paylocity was not yet live when we implemented this software. Next up I'd like to be able to provide a login to managers and have them be able to create their own org charts for strat planning vs. me having to create a chart for them. Review collected by and hosted on G2.com.
Amanda, Thank you so much for taking the time to leave a review. We appreciate your feedback, and are glad the experience has been so beneficial to you thus far! Like you, we have been anxious to start our integration with Paylocity and are very excited that it is now available!
We are also excited for more granular permission settings to allow those with a manager role to create org charts in the future since currently, only those with HR Manager roles and above can create these.
Our previous org chart software was clunky and difficult to use. Since switching to Built for Teams, I am saving so much time and don't have to manually enter any data, due to the connection with our HR system ADP Workforce Now.
Implementation and set-up was easy as well. Customer service has been quick to thoroughly answer any questions I may have. Review collected by and hosted on G2.com.
I haven't found any downsides, everything has been great so far! Review collected by and hosted on G2.com.
Kim, thank you so much for your feedback! We are so happy that you have had such a great experience! Please let us know if there is anything we can do to continue to add value to your organization.
our account manager and customer service Review collected by and hosted on G2.com.
more options for custom imports in different formats Review collected by and hosted on G2.com.
Thank you so much for your review, Monica! I'm so glad Built is helping you streamline your processes and that you've had a great customer service experience!
We'd love to learn more about the different options you would like to have for custom importing to see if we can meet your needs. Please reach out to us at support@builtapp.com if you would like to discuss this further.
Our company is rapidly growing and adding to our team. Other org chart tools did not allow us to account for open positions, or easily move people around as we visualize support structure for this growth. Implementation was seamless, and the customer support I receive is next to none! They respond within minutes of my inquiry, are solution focused, and friendly to boot. Review collected by and hosted on G2.com.
My only complaint is when adding new headcount, the pay data doesn't populate if the new position is a title that exists in our database. There is likely a way to solution for this, I just haven't had the time to delve into it further. Review collected by and hosted on G2.com.
We love hearing that you have had such a great experience with our product and team! To your point, we are actually growing our headcount planning functionality and would love to discuss your specific needs further as we plan and build these features. You can reach out to support@builtforteams.com to start a conversation or set up a meeting if that would be beneficial for you.
The staff likes that they can submit their PTO easily and get usually get a quick response. It makes PTO tracking easy. Also, it is very easy to understand and walk new hires through. Intuitive. Review collected by and hosted on G2.com.
I understand why it is in place, but when a Staff member needs to take PTO back the day remains on the calendar. I have to remind them to read the note to ensure them that the day was given back. Also, it would be nice for our Staff to have the ability to schedule into the next year using their Carry Over PTO. Review collected by and hosted on G2.com.
Hi Cindy! Thank you so much for taking the time to share your thoughts! We are so glad the Built for Teams has made PTO tracking so much easier for your company.
I would like to point out that, depending on your settings, your staff should have the ability to schedule into the next year, and PTO that is canceled before the requested date should be removed from the calendar. If you would like to discuss more about how to utilize these functions, please don't hesitate to reach out to our support team!
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Averages based on real user reviews.
2 months
13 months
7%