--- title: Brevo Reviews meta_title: 'Brevo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2779 reviews by the users' company size, role or industry to find out how Brevo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2779 scale: '5' date_modified: '2026-11-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Brevo Reviews & Product Details

Pricing

Pricing provided by Brevo.

Starter

$9.00
Usage Based Per Month

Brevo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Brevo, and what problem is it built to solve?

Brevo is a CRM and marketing platform built in Europe for small and mid-sized businesses. It brings email, SMS, WhatsApp, push notifications, live chat, and a built-in CRM for contacts and deals into one account.

What languages does Brevo support?

Brevo supports 6 languages: English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Brevo the best fit for?

Brevo’s strongest reviewer-reported fit is among small businesses, with mid-market teams also represented. Industries with notable representation include marketing, technology, retail, education, and nonprofit organizations.
  • Company size: Small businesses are the clearest cluster, with mid-market teams also represented.
  • Industries: Marketing and advertising, information technology, retail, education, and nonprofit organizations appear among the stronger clusters.

How long does it take to implement Brevo across a team?

Implementation is often quick, with the most common reported time to go live under a day. Some teams take longer, particularly when configuration or more involved workflows are part of the rollout.
Time to go live Relative frequency
Under 1 day Most common
Under 1 month Common
1–3 months Less common

What customer support options does Brevo provide, and how do users find the overall support experience?

Brevo provides support through chat, email/help desk, and phone support. The experience can be helpful and quick, especially when support resolves setup or delivery issues, though some users describe slow responses or difficulty getting clear assistance.

What is the experience like for teams switching to Brevo from another tool?

Switching to Brevo is often driven by lower costs, a simpler interface, or the appeal of bringing email, SMS, CRM, and automation together. Users moving from tools such as Mailchimp, HubSpot, SendGrid, and other email or marketing platforms describe getting a more affordable or streamlined setup for their core campaign needs; the transition itself ranges from quick and straightforward to requiring extra configuration.

What features or capabilities could make Brevo even more useful?

The most useful improvements would make Brevo more capable for teams running complex campaigns while reducing friction in everyday work.
  • Deeper reporting and more customizable analytics would make it easier to compare campaigns, track attribution, and understand workflow performance.
  • More advanced segmentation and automation controls would support layered audience criteria and complex customer journeys.
  • Greater flexibility in the email editor and templates would help teams create highly branded layouts with less manual work.
  • More reliable, flexible integrations and data synchronization would reduce setup steps and manual handling between systems.

How useful do Brevo users find its AI features in everyday use?

Brevo’s AI can be useful as a starting point for campaign work, especially when users need copy ideas or help refining a draft. Its value depends on the task: suggestions can speed up ideation, but users still describe editing generic or off-brand output before using it.
  • Writing and content: AI Text Generation and AI Text Summarization.
  • Campaign analysis and testing: Analytics and A/B testing.
  • Chatbot interactions: Collection of information, customization, and routing to a human.

Brevo Reviews (2,779)

View 2 Video Reviews
Reviews

Brevo Reviews (2,779)

View 2 Video Reviews
4.5
2,779 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Roshish S.
RS
Roshish S.
Co-Founder
Small-Business (50 or fewer emp.)
Originally submitted 10/15/2025
Guest users or non-business users of the software, not included in G2 scores.
"Quite a reliable marketing tool for businesses"
4.5/5
What do you like best about Brevo?

SMS Marketing is pretty good and we have been using it for a long time. We love this feature alot Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Nothing for now, it is working as expected Review collected by and hosted on G2.com.

Inês Carolina F.
IF
Inês Carolina F.
IT Junior Talent
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great for Building a Travel Audience and Automating Email Journeys"
4/5
What do you like best about Brevo?

It was helpful to build my own travel audience because I encouraged them to join an email list and it also helped me automate the journey Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Sometimes the analytics were limiting and I feel that I could outgrow the simplicity that initially makes it attractive, as it can feel limiting instead of simple as your business grows. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficiency and Advanced Statistics in One Place"
4.5/5
What do you like best about Brevo?

I really like that Brevo Marketing Platform eliminates the need to design an email on other platforms because it has useful templates. The statistics are very good for understanding the reach of marketing campaigns, and we can infer customer interest. The customization is excellent, allowing me to add images and texts with distribution suggestions. Additionally, the initial setup process was super easy. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

I wish it had more animation aspects or moving elements. I would like these interactive elements to be eye-catching so I can include them. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Originally submitted 9/24/2026
"Seamless Email Outreach with Room for Improvement"
4.5/5
What do you like best about Brevo?

I really appreciate the seamless and user-friendly UX of Brevo Marketing Platform. It's easy to use and manage, which helps simplify our email outreach. Switching from sending single emails to launching 1000 emails in just seconds is a huge time-saver. The initial setup was also easy and seamless, which made getting started a breeze. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

I'm not too happy with Brevo Marketing Platform's email delivery rate and inbox rate. A lot of times, the emails aren't landing in the prospects' inboxes. It would be great if there was a way to double-check and warm up the emails before they are sent to ensure they actually reach the intended inboxes. Review collected by and hosted on G2.com.

chigurla a.
CA
chigurla a.
Technical Program Manager Lead
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great for multichannel campaigns, but segmentation and integrations are lacking"
4/5
What do you like best about Brevo?

Managing email, SMS, WhatsApp, and other campaigns from one platform simplified multichannel marketing greatly. Overall it’s been easy to use and meets my requirements, and I’ve had a good experience with support. High-volume sending and building/personalizing emails have worked well for me, and the marketing automation workflows usually reach people at the right time. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Cross-system integration, customer segmentation, and the WYSIWYG editor have been weak for me. Review collected by and hosted on G2.com.

ÁV
Álvaro V.
Analista Programador
Mid-Market (51-1000 emp.)
"Intuitive, powerful, and reliable platform, with great support in Spanish and a good price"
5/5
What do you like best about Brevo?

From the first moment, I was struck by how intuitive the entire platform was, combined with the power it offers in terms of functionalities. Additionally, it is also offered in Spanish from Spain, and the support as well. And without a doubt, it also has very good prices for everything it offers. The possibility of SMTP gives us the ability to integrate it with another tool we use. It works quickly and is reliable. Its AI services have helped me at times, especially in support, where it has helped me find the information I needed without having to navigate through all the help. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

So far, I haven't found anything that has made us regret the decision to use this platform. Review collected by and hosted on G2.com.

HW
Helen W.
Aquarellkünstlerin
Small-Business (50 or fewer emp.)
"Brevo has been my reliable system for marketing automation for years."
5/5
What do you like best about Brevo?

What I particularly like about Brevo is that I can use it easily and intuitively. Marketing automations are created very quickly. The editor can be easily operated via drag and drop. This way, I can see at a glance what is set up. I have been using Brevo for years now and am still very satisfied.

I especially like that Brevo is list-based. This is very logical for me and helps me to sort my subscribers sensibly.

Brevo can be operated flawlessly. The speed is ideal and there are virtually no outages. Whenever I have needed help from support so far, I have received direct help within a few hours. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

In fact, Brevo integrates extremely well into my workflow. I can't think of anything I really dislike. Since I have now set up some automations, I would find it helpful to be able to sort automations into folders as well. Just like I can sort the lists into folders. Review collected by and hosted on G2.com.

Ashlee H.
AH
Ashlee H.
Marketing Manager
Small-Business (50 or fewer emp.)
"Brevo Makes Campaigns Fast and Powerful with an All-in-One Marketing Hub"
4/5
What do you like best about Brevo?

What I like most about Brevo is the way it balances simplicity with real functionality. It’s easy to launch campaigns quickly, yet it still offers the depth you need for segmentation, automation, and performance tracking. It doesn’t feel overly technical, so it stays accessible, but it’s also powerful enough to support more complex marketing workflows.

I also really appreciate that it’s an all-in-one platform. Being able to manage email, SMS, automation, and contact data in one place makes a huge difference compared to juggling multiple tools. It streamlines our workflow and keeps everything more organized across campaigns and audiences. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

One of the main drawbacks is the design editor. It works well for standard emails, but it can feel a bit limiting when you’re trying to create more custom or highly branded layouts. You sometimes have to use workarounds or switch to HTML to get things exactly how you want.

Reporting is another area that could be stronger. The core metrics are there, but the dashboards aren’t as visual or flexible as some other platforms, especially if you’re trying to quickly pull insights or present performance to a team.

There’s also a bit of a learning curve when it comes to setting up more advanced automations. It’s not overly complicated, but it’s not always as intuitive as it could be when you’re building more complex workflows. Review collected by and hosted on G2.com.

Justin H.
JH
Justin H.
Marketing Operations Lead
Small-Business (50 or fewer emp.)
Originally submitted 7/29/2025
"Incredible features for an Unbeatable price!"
5/5
What do you like best about Brevo?

Nope, it has largely stayed the same. I have not noticed any new updates recently. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Just a note saying that I was promised a $50 visa card from Brevo if I completed this survey. So, I spent around 30 minutes of my workday filling out this extensive review, and never heard from Brevo again...Not sure if it was a hoax, or misleading, or what, but I was slightly disappointed by that. Otherwise, my experience with the platform remains great. One nice change would be more detailed analytics in automated journeys as far as overall open, click, view, and unsubscribe rates at various points in the journey. You can kinda see it now, but it takes a lot of work digging through everything. Review collected by and hosted on G2.com.

Matheus G.
MG
Matheus G.
Project Ops
Small-Business (50 or fewer emp.)
Originally submitted 7/22/2025
"Brevo is the engine powering our multichannel engagement"
5/5
What do you like best about Brevo?

- Unified Inbox: One place to read and answer Whatsapp messages, email, and social DMs keeps every respondent thread in view.

- Usage Management: Clear dashboards for message credits and email sends make budgeting effortless.

- Solid API: Clean REST endpoints allow us to connect all our workflow.

- Visual Automations: Drag-and-drop builder lets us run signup and onboarding flows without engineering tickets.

- Responsive Support: Every ticket has been answered quickly and with real fixes. Review collected by and hosted on G2.com.

What do you dislike about Brevo?

Newsletter Editor Lag: The drag-and-drop email designer occasionally freezes when we add images or multiple columns. Could be a local issue, but it slows content creation. Review collected by and hosted on G2.com.

Questions about Brevo? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Sebastian p.
SP
Sebastian perez
•
Last activity 13 days ago

Don´t waste your money with this terrible service

CB
Charuhas Bhadane
•
Last activity 10 months ago

Can I automate my funnel and send it to some people who didn't complete the survey.

4 Upvotes
1
Join the conversation

Pricing Options

Pricing provided by Brevo.

Starter

$9.00
Usage Based Per Month

Standard

$18.00
Usage Based Per Month

Professional

$449.00
Brevo Comparisons
Brevo Features
Data Import & Export Tools
Integration APIs
A/B Testing
Basic Reporting
Email and Mobile Preview
Manage Email Lists
High-Volume Sending
Processing Time
Open Rate