
SMS Marketing is pretty good and we have been using it for a long time. We love this feature alot Review collected by and hosted on G2.com.
Nothing for now, it is working as expected Review collected by and hosted on G2.com.
Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 day | Most common |
| Under 1 month | Common |
| 1–3 months | Less common |

SMS Marketing is pretty good and we have been using it for a long time. We love this feature alot Review collected by and hosted on G2.com.
Nothing for now, it is working as expected Review collected by and hosted on G2.com.

It was helpful to build my own travel audience because I encouraged them to join an email list and it also helped me automate the journey Review collected by and hosted on G2.com.
Sometimes the analytics were limiting and I feel that I could outgrow the simplicity that initially makes it attractive, as it can feel limiting instead of simple as your business grows. Review collected by and hosted on G2.com.
I really like that Brevo Marketing Platform eliminates the need to design an email on other platforms because it has useful templates. The statistics are very good for understanding the reach of marketing campaigns, and we can infer customer interest. The customization is excellent, allowing me to add images and texts with distribution suggestions. Additionally, the initial setup process was super easy. Review collected by and hosted on G2.com.
I wish it had more animation aspects or moving elements. I would like these interactive elements to be eye-catching so I can include them. Review collected by and hosted on G2.com.
I really appreciate the seamless and user-friendly UX of Brevo Marketing Platform. It's easy to use and manage, which helps simplify our email outreach. Switching from sending single emails to launching 1000 emails in just seconds is a huge time-saver. The initial setup was also easy and seamless, which made getting started a breeze. Review collected by and hosted on G2.com.
I'm not too happy with Brevo Marketing Platform's email delivery rate and inbox rate. A lot of times, the emails aren't landing in the prospects' inboxes. It would be great if there was a way to double-check and warm up the emails before they are sent to ensure they actually reach the intended inboxes. Review collected by and hosted on G2.com.

Managing email, SMS, WhatsApp, and other campaigns from one platform simplified multichannel marketing greatly. Overall it’s been easy to use and meets my requirements, and I’ve had a good experience with support. High-volume sending and building/personalizing emails have worked well for me, and the marketing automation workflows usually reach people at the right time. Review collected by and hosted on G2.com.
Cross-system integration, customer segmentation, and the WYSIWYG editor have been weak for me. Review collected by and hosted on G2.com.
From the first moment, I was struck by how intuitive the entire platform was, combined with the power it offers in terms of functionalities. Additionally, it is also offered in Spanish from Spain, and the support as well. And without a doubt, it also has very good prices for everything it offers. The possibility of SMTP gives us the ability to integrate it with another tool we use. It works quickly and is reliable. Its AI services have helped me at times, especially in support, where it has helped me find the information I needed without having to navigate through all the help. Review collected by and hosted on G2.com.
So far, I haven't found anything that has made us regret the decision to use this platform. Review collected by and hosted on G2.com.
What I particularly like about Brevo is that I can use it easily and intuitively. Marketing automations are created very quickly. The editor can be easily operated via drag and drop. This way, I can see at a glance what is set up. I have been using Brevo for years now and am still very satisfied.
I especially like that Brevo is list-based. This is very logical for me and helps me to sort my subscribers sensibly.
Brevo can be operated flawlessly. The speed is ideal and there are virtually no outages. Whenever I have needed help from support so far, I have received direct help within a few hours. Review collected by and hosted on G2.com.
In fact, Brevo integrates extremely well into my workflow. I can't think of anything I really dislike. Since I have now set up some automations, I would find it helpful to be able to sort automations into folders as well. Just like I can sort the lists into folders. Review collected by and hosted on G2.com.

What I like most about Brevo is the way it balances simplicity with real functionality. It’s easy to launch campaigns quickly, yet it still offers the depth you need for segmentation, automation, and performance tracking. It doesn’t feel overly technical, so it stays accessible, but it’s also powerful enough to support more complex marketing workflows.
I also really appreciate that it’s an all-in-one platform. Being able to manage email, SMS, automation, and contact data in one place makes a huge difference compared to juggling multiple tools. It streamlines our workflow and keeps everything more organized across campaigns and audiences. Review collected by and hosted on G2.com.
One of the main drawbacks is the design editor. It works well for standard emails, but it can feel a bit limiting when you’re trying to create more custom or highly branded layouts. You sometimes have to use workarounds or switch to HTML to get things exactly how you want.
Reporting is another area that could be stronger. The core metrics are there, but the dashboards aren’t as visual or flexible as some other platforms, especially if you’re trying to quickly pull insights or present performance to a team.
There’s also a bit of a learning curve when it comes to setting up more advanced automations. It’s not overly complicated, but it’s not always as intuitive as it could be when you’re building more complex workflows. Review collected by and hosted on G2.com.

Nope, it has largely stayed the same. I have not noticed any new updates recently. Review collected by and hosted on G2.com.
Just a note saying that I was promised a $50 visa card from Brevo if I completed this survey. So, I spent around 30 minutes of my workday filling out this extensive review, and never heard from Brevo again...Not sure if it was a hoax, or misleading, or what, but I was slightly disappointed by that. Otherwise, my experience with the platform remains great. One nice change would be more detailed analytics in automated journeys as far as overall open, click, view, and unsubscribe rates at various points in the journey. You can kinda see it now, but it takes a lot of work digging through everything. Review collected by and hosted on G2.com.

- Unified Inbox: One place to read and answer Whatsapp messages, email, and social DMs keeps every respondent thread in view.
- Usage Management: Clear dashboards for message credits and email sends make budgeting effortless.
- Solid API: Clean REST endpoints allow us to connect all our workflow.
- Visual Automations: Drag-and-drop builder lets us run signup and onboarding flows without engineering tickets.
- Responsive Support: Every ticket has been answered quickly and with real fixes. Review collected by and hosted on G2.com.
Newsletter Editor Lag: The drag-and-drop email designer occasionally freezes when we add images or multiple columns. Could be a local issue, but it slows content creation. Review collected by and hosted on G2.com.
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Don´t waste your money with this terrible service
Can I automate my funnel and send it to some people who didn't complete the survey.
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