BotPenguin Reviews & Product Details

The tool is clean and easy to use. I'm using this to manage my Instagram page communication and also the clients who are reaching out to me on WhatsApp, Omnichannel is what I like the most other than their customer support. I came across a few concerns and I reached out to their client team and they have resolved them promptly Review collected by and hosted on G2.com.

I have noticed that sometime few of the options lags and takes time to open. Review collected by and hosted on G2.com.

I really enjoy the visual layout of BotPenguin for creating chat flows. Setting up was fairly easy, and their timely support on WhatsApp was very helpful. It allows me to create complex solutions easily, including connecting directly to my OpenAI assistance. Additionally, it is an affordable and good value solution compared to other options available. Review collected by and hosted on G2.com.

I find selecting plans a bit challenging and would prefer if the process were simpler. Additionally, I hope that in the future, APIs will be able to send URL links when they receive the APIs. Review collected by and hosted on G2.com.

Their offer seemed really appealing at first, but after only 1 or 2 months of use I noticed that it was not as described Review collected by and hosted on G2.com.

Their support is amateurish, the tool is unfinished and not ready to market, this is way overpriced. Review collected by and hosted on G2.com.

What I value most about BotPenguin is the ease of customisation and flexibility it provides. The platform allows us to create tailored chatbot solutions that fit perfectly with our brand, without needing extensive technical expertise. Its user-friendly interface made it simple to get up and running quickly, and the regular updates ensure we’re always staying ahead with new features and improvements. It’s a platform that grows with us, making our operations smoother and more efficient. The reliable support team is also a great asset, always ready to assist when needed. Review collected by and hosted on G2.com.

While BotPenguin is a powerful platform, one area that could be improved is the level of advanced customisation options for more complex use cases. At times, certain features feel a bit limited, and achieving very specific functionalities can require workarounds. Additionally, while the platform is regularly updated, some of the updates can cause minor disruptions, requiring adjustments on our end. That said, these are relatively small issues compared to the overall effectiveness of the platform, and the support team is usually quick to help resolve any concerns. Review collected by and hosted on G2.com.

The platform really provides you with an easy path from connecting your whatsapp business account to creating the chatflow. Also it was easy to connect chatgpt with my whatsapp chatbot that helped answering most of my customers queries as humanly a chatbot can. Review collected by and hosted on G2.com.

Not much but i really wanted instagram chatbot for my business but at the moment it was under development. Hope they will be getting it out soon Review collected by and hosted on G2.com.

It was easy to create a WhatsApp Chatbot for HR Management. We were able to effectively manage the application of candidates, onboarding processes, and send drip & broadcasts for hiring alerts.

It took us 3 minutes to create the WhatsApp bot and a few more minutes to customise it to our usecase using templates.

The chat flow setup was simple too. The best was training the AI on our organization's data and preparing it to answer repeated questions. Review collected by and hosted on G2.com.

The product doesn't lack any feature but a direct integration with LinkedIn would have been much better. We would have been able to close more leads. Review collected by and hosted on G2.com.

Their ability to execute in a timely manner. If you want to start an AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient. Review collected by and hosted on G2.com.

Not that I dislike, but I will be very excited when they get AI voice chat / AI Live video. This was the start reason that I signed up, after this I just got to experience the full system and capabilities, very impressed. Review collected by and hosted on G2.com.

The ability to create customised chatbots for my business. More so, the ability to integrate a WhatsApp chat bot is a huge benefit for my platform. Note, my platform is in final stages of development and I appreciate the great customer service by the BotPenguin team. Review collected by and hosted on G2.com.

I needed customer service to assist me with testing the bot as I'm a novice at some technologies. Thankfully the team has been very helpful. Review collected by and hosted on G2.com.

Easy to navigate web UI to create chatbot for website, WhatsApp, Facebook etc. I am able to create a simple chatbot for website and I can train later if complexity increases. Review collected by and hosted on G2.com.

As of now everything seems to be fine and good. With simple click I can have my chatbot easily created. Review collected by and hosted on G2.com.

I was thoroughly impressed by the effortless configuration process of the chatbot. The platform offers a myriad of customization options, empowering us to craft a sophisticated chatbot, leverage templates, and delve into various enriching add-ons. Review collected by and hosted on G2.com.

The user interface would benefit from enhancements, particularly in the context of designing a personalized chatbot. Review collected by and hosted on G2.com.