Top 10 BotPenguin Alternatives & Competitors

(23)4.4 out of 5

The Chatbots Software solutions below are the most common alternatives that users and reviewers compare with BotPenguin. Chatbots Software is a widely used technology, and many people are seeking secure, time saving software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to BotPenguin include features and chat. The best overall BotPenguin alternative is Botpress. Other similar apps like BotPenguin are Tidio, Drift, Birdeye, and Fin by Intercom. BotPenguin alternatives can be found in Chatbots Software but may also be in Live Chat Software or Conversational Marketing Software.

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Best Paid & Free Alternatives to BotPenguin

Botpress
Tidio
Drift
Birdeye
Fin by Intercom
Qualified
Appy Pie
SendPulse

Top 10 Alternatives to BotPenguin Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how BotPenguin stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Retail, and find the best product for your business.

Botpress

By Botpress

4.5/5

(440)

Product Description

Botpress is a user-friendly conversational AI platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots for various applications. As a pioneer in the chatbot industry, Botpress embraces the power of large language models (LLM) and generative AI to create personalized, engaging chatbot experiences for any purpose. Available in 100+ languages and with a GPT-native suite of tools to help you unlock your creativity, Botpress supports you in achieving your conversation automation goals.

Reviewers say compared to BotPenguin, Botpress is:

Slower to reach roi

Easier to set up

Better at meeting requirements

Categories in common with BotPenguin:

By Tidio

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to BotPenguin, Tidio is:

Easier to set up

Better at meeting requirements

Better at support

Categories in common with BotPenguin:

By Salesloft

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Reviewers say compared to BotPenguin, Drift is:

Slower to reach roi

Better at meeting requirements

Better at support

Categories in common with BotPenguin:

Chatbots

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Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to BotPenguin, Fin by Intercom is:

Slower to reach roi

Better at meeting requirements

Easier to set up

Categories in common with BotPenguin:

Product Description

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

Reviewers say compared to BotPenguin, Qualified is:

Better at support

Better at meeting requirements

Easier to set up

Categories in common with BotPenguin:

Product Description

Reviewers say compared to BotPenguin, Appy Pie is:

Slower to reach roi

Better at support

Easier to set up

Categories in common with BotPenguin:

By SendPulse

Product Description

Reviewers say compared to BotPenguin, SendPulse is:

Better at meeting requirements

Easier to set up

Better at support

Categories in common with BotPenguin:

By Freshworks

Product Description

Reviewers say compared to BotPenguin, FreshChat is:

Slower to reach roi

Easier to set up

Better at meeting requirements

Categories in common with BotPenguin:

Chatbots

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to BotPenguin, Zendesk for Customer Service - AC is:

Slower to reach roi

Better at meeting requirements

Better at support

Categories in common with BotPenguin:

Chatbots