--- title: BIGContacts Reviews meta_title: 'BIGContacts Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how BIGContacts works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 77 scale: '5' date_modified: '2026-07-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # BIGContacts Reviews **Vendor:** BigContacts **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 77 ## About BIGContacts BIGContacts CRM offers an integrated Contact Management and Email Marketing Solution for Small Business. We give you the tools you need to capture more leads, convert more sales and retain more customers. We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month! ## BIGContacts Reviews ### 1. Entering new contacts. setting up appointments and keeping record of interactions with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** I like how the system if very user friendly and can easily fit the needs of your business by allowing personal modifications. The personal modifications have allowed us to improve the quantity and quality of work being done. **What do you dislike about BIGContacts?** I dislike how after you write a note the screen automatically returns back the list of contacts. **What problems is BIGContacts solving and how is that benefiting you?** One issue is keeping up with clients and their demands. Using BigContacts has helped to resolve that problem. With their note keep system and the ability to schedule meetings for clients and staff member we have been able to reduce the stress of keeping up with our client load **Official Response from Bob Walton:** > Thank you for taking the time to review BigContacts. You can actually control the default view of your screen by simply clicking a button. In the right-hand corner of your screen you'll see a section labeled "Contact You". If you click on the "Individual" option, this will retain the individual you know matter what actions you are performing while managing your contact. I've included a link to an article that will explain how you can change the default view. https://bigcontacts.zendesk.com/entries/21310595-Contact-List Please take a look at this when you have a moment and if you have any additional questions please feel free to contact our support center directly at support@bigcontacts.com ### 2. Useful, but could be more efficient **Rating:** 3.0/5.0 stars **Reviewed by:** Mackenzie J. | Tour Guide, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** It is an easy way to keep a record of interactions with a large number of businesses. **What do you dislike about BIGContacts?** I dislike the file upload process and wish you could select multiple files to upload or drag and drop. **What problems is BIGContacts solving and how is that benefiting you?** We can share pull up a record of past interactions with every business we visit and quickly see if any other employees have followed up with the customer. ### 3. Positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sean R. | EPIC Principal Trainer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2015 **What do you like best about BIGContacts?** I like the custome fields and the ability to send group e-mails. **What do you dislike about BIGContacts?** I dislike the fact that big contacts is part of the e-mail string when I send an e-mail for my organization. **What problems is BIGContacts solving and how is that benefiting you?** Some place to manage account contacts. ### 4. I found Big Contacts to be easy to use and packed with essential features for a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** The ease of navigating and accessing info without complicated menus. **What do you dislike about BIGContacts?** Should have an app for smartphones and tablets. **What problems is BIGContacts solving and how is that benefiting you?** Ability to track all aspects of contact with customers; especially like the fact that emails from customers can show up in the history. When customers realize that we are up to date with all their info when contacting them, this helps to improve our image. **Official Response from Bob Walton:** > Thanks for your review of BigContacts. We actually go beyond "apps" and offer a full "Mobile Edition" of BigContacts. He hears that it allows us to provide more functionality and also allows our system to work on any mobile device. Whether you're logging in from an iPhone, iPad, Android or Windows device… It will display perfectly and work seamlessly on any one of these devices. For your convenience I have included a few links to some information regarding the Mobile Edition. There is nothing to download and no updates to worry about. You simply login as if you were longing in from your PC and you will have full access to your important contact information. http://www.bigcontacts.com/access-contacts-mobile-devices https://bigcontacts.zendesk.com/entries/22615109-Mobile-Edition-Getting-Started-Overview ### 5. Great service, great prices, great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristan H. | Administrative and Public Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** I love that I can see what my coworkers are doing, section off tasks and to-dos, receive text reminders and sent emails from the software!!! **What do you dislike about BIGContacts?** No issues yet! The format takes getting used to but I am able to easily navigate. **Recommendations to others considering BIGContacts:** Be patient with learning the process. **What problems is BIGContacts solving and how is that benefiting you?** Communication, most definitely! Keeping records of contact with clients; keeping up with our marketing/sales goals. ### 6. BigContacts Cutomizable CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Brian M. | Director of Professional Development, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** I like that with BigContacts I can customize the entire CRM. I'm not limited to any predetermined settings. **What do you dislike about BIGContacts?** The system can sometimes run a little slow and get "stuck". **Recommendations to others considering BIGContacts:** Take the time to set up a consultation with BigContacts to make sure you are using the product to it's full capacity. **What problems is BIGContacts solving and how is that benefiting you?** This has helped me build a CRM / ATS for recruiting. ### 7. Makes my business a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** I love the ability to create my own opportunities and have it set up to remind me to complete tasks. I feel that I wouldn't be as effective with follow-up if it weren't for Big Contacts. **What do you dislike about BIGContacts?** Honestly I don't dislike anything about it. It took me a little while to get used to it, but once I did, it makes my life easier. **Recommendations to others considering BIGContacts:** Take the time to learn it because once you do, it makes your life easier. **What problems is BIGContacts solving and how is that benefiting you?** I'm solving my follow-up issues. With the system set up, I don't ever forget to connect with previous customers. ### 8. Easy, self-explanatory system for first-time user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2015 **What do you like best about BIGContacts?** I like how easy the system is to figure out. I came in having no experience with an CRM systems, and easily picked up this process. **What do you dislike about BIGContacts?** I dislike the time it takes to enter one contact, there should be an option to quickly enter a bunch of contacts at one time. **What problems is BIGContacts solving and how is that benefiting you?** I have not had a central place to store all of my contacts, and have carried around business cards for a while. This is making me more organized and more connected to my customers and to all connections I have made. **Official Response from Bob Walton:** > Thanks for your review of BigContacts. We wanted to let you know that you CAN in fact add/import a large number of contacts at one time using our "Import Wizard". For your convenience, we've included a link to a video will show you where you can do this within your system. If you need any assistance in this process, please feel free to email us directly at support@bigcontacts.com and we will be happy to import your spreadsheet for you. https://bigcontacts.zendesk.com/entries/21310049-Import-your-Contacts-Overview ### 9. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2015 **What do you like best about BIGContacts?** That you can synch to your email and it puts copy of your correspondence into the client profile. **What do you dislike about BIGContacts?** That the above is quite difficult to set up, I had to contact Big Contacts to do it, however the customer service was great. **What problems is BIGContacts solving and how is that benefiting you?** Keeping track the ever changing landscape of advertising executives. ### 10. Good, but needs some work **Rating:** 3.5/5.0 stars **Reviewed by:** Shannon C. | Office Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** Simple format, which is good for our older employee's **What do you dislike about BIGContacts?** We have a lot of duplicates from out transfer, that I can't get clean up. I also don't email from BC due to some crazy formatting issues. **Recommendations to others considering BIGContacts:** Really clean up your date before you do a transfer. **What problems is BIGContacts solving and how is that benefiting you?** Great for working off-site ### 11. Easy to use CRM program **Rating:** 4.0/5.0 stars **Reviewed by:** Karen F. | Independent Contractor, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** Very user friendly & easy to use right from the start. **What do you dislike about BIGContacts?** There are a lot of available "upsells" that I don't need. However, for larger businesses these could be important add ons. **What problems is BIGContacts solving and how is that benefiting you?** It helps me stay much more organized & allows me to access customer information quickly. ### 12. Long Time user **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff J. | President, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** Flexible and user friendly, great service **What do you dislike about BIGContacts?** Im not writing their commercial insurance..yet. They are a prospect in Big Contacts **Recommendations to others considering BIGContacts:** Yes- flexible and easy to learn/use **What problems is BIGContacts solving and how is that benefiting you?** How to organize groups of prospects, design and implement tailor made campaigns, process them thru the cycle and convert them to clients ### 13. Excellent CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** All Features especially the new bigalerts. **What do you dislike about BIGContacts?** Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!vvNothing the product is great!Nothing the product is great!vvNothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great!Nothing the product is great! **What problems is BIGContacts solving and how is that benefiting you?** Having everything in one place. We can do that here, ### 14. BigCantacts review after 2 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** We love the availability to contact information through the internet allowing customer access at and away from the office. The customized contact fields are useful for both customer and vendor information. Multiple user base allows all office staff access at or away from the office. Great scheduling, emailing and mailing capabilities. **What do you dislike about BIGContacts?** Haven't figured out how to merge duplicate entries. It sometimes easily pops out of the email screen and loses your entire email. **What problems is BIGContacts solving and how is that benefiting you?** Tracking original contact source, time in pipeline to purchase. ### 15. Decent CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2015 **What do you like best about BIGContacts?** Very simple to use. They won't keep disabling your account like Constant Contact every time that you add new leads. Easy to use templates. Great reporting of analytics. **What do you dislike about BIGContacts?** Too many messages from the CEO. Not easy to set up drip campaign. **Recommendations to others considering BIGContacts:** Try it out. **What problems is BIGContacts solving and how is that benefiting you?** Sales and marketing **Official Response from Bob Walton:** > Thanks for your review of BigContacts. I apologize if you feel a bit overwhelmed with the communication that we provide to our customers. We try to update you anytime there is something new with our system and were typically updating/improving our system every single week. Having said that, I wanted to let you know that you can always "unsubscribe" to these messages. The next time you see a message if you will look to the bottom of that message you will see a link that you can click on to stop receiving updates. If you have any questions or need any further assistance regarding this please feel free to contact us directly at support@bigcontacts.com ### 16. I love Big Contacts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2015 **What do you like best about BIGContacts?** I love the fact that all my emails are integrated into each contact. That feature alone has been so helpful. **What do you dislike about BIGContacts?** I'm having a problem with meetings that I'm missing and they get dismissed and don't stay on my calender. I wish there was someway I could change them to reacurring. **Recommendations to others considering BIGContacts:** Big Contacts is the best CRM on the market, especially for the money. **What problems is BIGContacts solving and how is that benefiting you?** Customer retention and new business has benefited our company so much. **Official Response from Bob Walton:** > Thanks for taking the time to review BigContacts. I checked your support history and see that you were able to get this resolved/clarified through our support team. What was discovered is that the meetings in fact were not the "removed/deleted" but they were actually moving from the "upcoming meeting" folder into the "contact history" folder after the meeting had passed. Regarding recurring meetings, I have included a link to an article that will show you how you can set virtually any mode of a recurring meeting to meet your needs. Please feel free to reach out to our support team at support@bigcontacts.com if you have any additional questions. https://bigcontacts.zendesk.com/entries/21310284-Schedule-Meeting ### 17. Nice features for the price point **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** I like the ability to be assigned tasks by my client. **What do you dislike about BIGContacts?** Not being able to view my tasks and my client's calendar at the same time. **What problems is BIGContacts solving and how is that benefiting you?** Better communication between my client and me - stuff gets done. **Official Response from Bob Walton:** > Thanks for your review of BigContacts. I wanted to let you know that you can in fact view both your meetings and tasks on the same screen. If you go to the "Calendar" tab you will see that in any f the views (day, week or month) the meetings are always listed on top and all of your tasks are listed right below your meetings. Finally, if you're tracking birthdays for your contacts you can even choose to have this displayed in any one of those views as well. I've included a link to an article that will you a general overview of the calendar and where you will see both your meetings and tasks. http://www.bigcontacts.com/news/bid/103033/NEW-BigContacts-Calendar-helps-you-better-manage-your-day ### 18. COO/ Owner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** the software is easy to use and not complicated to learn **What do you dislike about BIGContacts?** I would like the dashboard to be customized to my use and I would like an alert if we already have a contact in the system **Recommendations to others considering BIGContacts:** Easy to use once you get the hang of it - we use it to send tasked to each other in the office **What problems is BIGContacts solving and how is that benefiting you?** Sales information - that is what we use it for 90 percent of the time ### 19. Life saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph R. | Business Owner, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** It is user friendly and easy to navigate **What do you dislike about BIGContacts?** Would prefer a live chat option for tech support **Recommendations to others considering BIGContacts:** Do it **What problems is BIGContacts solving and how is that benefiting you?** Client communication is our goal. BC helps this by keeping everything organized where we need it. ### 20. a helpful resource! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** great resource at great price for keeping on top of company contacts in the cloud. **What do you dislike about BIGContacts?** would love an iphone app (not sure if available?) **What problems is BIGContacts solving and how is that benefiting you?** business contact rolodex; great for multi-user access. ### 21. Organizational and Marketing Dream! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** The best thing I like about BigContacts integrated contact and marketing system is the customization! I can tailor it to fit all of my needs for my insurance business. Thank you! **What do you dislike about BIGContacts?** The only thing that did not quite work out how I wanted it was transferring tasks from my prior CRM. **Recommendations to others considering BIGContacts:** They keep adding new features! **What problems is BIGContacts solving and how is that benefiting you?** On top of my task management and keeping in touch with clients! ### 22. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** I love that it keeps all my "to-do's" in one place. **What do you dislike about BIGContacts?** Nothing, I like everything about this program. **Recommendations to others considering BIGContacts:** LOVE IT! **What problems is BIGContacts solving and how is that benefiting you?** Staying efficient in my time. Keeps me on track. ### 23. Tracking Sales Contacts and Pipeline **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2015 **What do you like best about BIGContacts?** Able to keep detail tracking of potential clients. **What do you dislike about BIGContacts?** Reports... parameters and unable to pull accurate reports. **Recommendations to others considering BIGContacts:** Much more robust and easy parameters for reports **What problems is BIGContacts solving and how is that benefiting you?** Potential clients **Official Response from Bob Walton:** > Thanks for your review of BigContacts. We wanted to let you know that we actually have a very robust reporting tool you will find in the "Reports" tab. Here you can run an "Advanced Search" using virtually any field in your system (including any custom fields to create). For your convenience, we've included a link to an article that will show you how run an "Advanced Search" in your account. If you have any questions, please contact us directly at support@bigcontacts.com as we're here to help! https://bigcontacts.zendesk.com/entries/21310715-Advanced-Search-Report-Builder ### 24. This product has really organized my contact forbetter effeciency. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** Ease of use. The platform allows me to easily navigate to the specific information that I use consistently. **What do you dislike about BIGContacts?** I would like to the ability to create a template schedule, and be able to edit that schedule with clients as appointments popup and change. **What problems is BIGContacts solving and how is that benefiting you?** The bigcontacts platform has really helped me keep my contact management clean and organized. ### 25. Very up to date **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** I like how everyone keeps in touch by being immediate with the text reminders. **What do you dislike about BIGContacts?** Everything is a little confusing trying to find everything. **What problems is BIGContacts solving and how is that benefiting you?** We are solving the communications problem. I have realized that we weren't taking enough information from clients before and not referring the information to other coworkers. Leaving clients upset. ### 26. Big Contacts Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** How easy it is to use and keep track of all contacts. **What do you dislike about BIGContacts?** I don't really have any dislike towards Big Contacts. **What problems is BIGContacts solving and how is that benefiting you?** I am still fairly new to the software but what I have used I am impressed with how it is laid out and kept up to date. ### 27. BC Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** The reminder emails I get every morning for tasks to complete **What do you dislike about BIGContacts?** It is hard to search anything with the & sign in it. **What problems is BIGContacts solving and how is that benefiting you?** I use Big Contacts for marketing purposes ## BIGContacts Discussions - [What is BigContacts used for?](https://www.g2.com/discussions/what-is-bigcontacts-used-for) - 1 comment - [View BIGContacts pricing details and edition comparison](https://www.g2.com/products/bigcontacts/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+18%3A14%3A00+-0500&secure%5Bsession_id%5D=82f36b5f-7de2-46a8-b265-5667f4e14e83&secure%5Btoken%5D=ca9d31599f1e6951941fd9b5092de05e1e1b7cceda9e9aa04976b2808d8f227b&format=llm_user) ## BIGContacts Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BIGContacts Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,286 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - 4.5/5.0 (1,062 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) - 4.3/5.0 (534 reviews)