--- title: BeyondTrust Remote Support Reviews meta\_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 388 scale: '5' date\_modified: '2026-08-28' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews & Product Details Visit Website BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support * * * Product Website BeyondTrust Remote Support Seller [BeyondTrust](https://www.g2.com/sellers/beyondtrust) Discussions [BeyondTrust Remote Support Community](https://www.g2.com/products/beyondtrust-remote-support/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One (All-in-One products consolidate features across multiple business functions into a single unified platform, serving a broad range of workflows within one tool.) Overview by Lucy Ash ![Paychex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paychex") Used by Paychex and 2 others ##### Featured Companies [ ![Paychex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paychex") Paychex](https://www.g2.com/products/paychex/reviews)[ ![Mercer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mercer") Mercer](https://www.g2.com/products/mercer/reviews)[ ![Concentrix](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Concentrix") Concentrix](https://www.g2.com/products/concentrix/reviews) Beta Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) ## BeyondTrust Remote Support Integrations (4) What do users say about integrations? Verified by BeyondTrust Remote Support ![Alejandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro A.") AA Alejandro A. Backoffice Mid-Market (51-1000 emp.) 4/28/2026 "Robust Security and Seamless Cross-Platform Remote Support" 4.5/5 What do you like best about BeyondTrust Remote Support? The best thing about BeyondTrust Remote Support is its robust security and seamless connectivity across multiple platforms without needing a VPN. I love how it handles privilege elevation and credential injection, making complex troubleshooting feel incredibly smooth and professional. The automated session recording and detailed audit logs also provide great peace of mind for compliance and internal tracking. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The interface can feel a bit dated and overwhelming at first, especially for new technicians who have to navigate through deep sub-menus. The licensing cost is significantly higher than other remote desktop tools, which makes it hard to justify for smaller IT teams. Additionally, the mobile app experience isn't as fluid as the desktop version, sometimes lagging during critical troubleshooting sessions. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? BeyondTrust Remote Support solves the challenge of securely accessing unattended servers and employee devices across different networks without a VPN. This benefits me by drastically reducing troubleshooting time and allowing me to provide instant support to remote users regardless of their location. Additionally, the centralized audit logs and credential injection ensure that we maintain high security standards and compliance without slowing down our workflow. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Juan Miguel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Miguel B.") JB Juan Miguel B. Administrador Mid-Market (51-1000 emp.) 6/8/2026 "Solid and intuitive platform, but with room for improvement in automation and analytics" 3.5/5 What do you like best about BeyondTrust Remote Support? What I like most about BeyondTrust Remote Support is the ease with which it allows for secure remote assistance to users and systems from a single platform. The interface is intuitive and facilitates session management, reducing the time needed to resolve issues. Integration with corporate tools and authentication systems simplifies support processes and improves the traceability of interventions. The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Although BeyondTrust Remote Support offers a very comprehensive solution for secure remote assistance, I would like to see more intelligence and automation capabilities integrated into the platform. For example, more advanced features to analyze incident trends, identify recurring issues, or suggest resolution actions could help further reduce support times. It would also be useful to have more customizable analytics dashboards and proactive recommendations based on the tool's usage. Overall, it is a solid platform, but there is room for improvement in intelligence and advanced analytics functionalities. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? BeyondTrust Remote Support solves the challenges related to secure remote assistance for users and distributed teams. Before using the platform, support tasks required more coordination time and offered less visibility over the actions taken during interventions. With BeyondTrust, we can establish secure remote connections quickly, manage access privileges, and maintain a detailed record of sessions for auditing and compliance purposes. This has improved the efficiency of the support team by reducing incident resolution times and minimizing the need for travel. Additionally, the integration, reporting, and analysis capabilities allow us to identify trends and optimize support processes. As a result, we have improved productivity, strengthened security, and achieved a better return on investment in our remote support operations. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.)AI Translated (This review has been translated from Spanish; Castilian using AI.) (Copy Review URL) ![Carlos M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos M.") CM Carlos M. Software Developer, Web Developer, o Frontend Engineer. Mid-Market (51-1000 emp.) 3/17/2026 "Reliable secure access without the VPN headache" 4.5/5 What do you like best about BeyondTrust Remote Support? Honestly, the best part is the granular access control and not having to deal with a VPN for secure connections. It makes the workflow much smoother, and the platform is incredibly stable. Also, the audit logs are a lifesaver for our compliance needs, giving us total peace of mind regarding security. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The admin interface is a bit complex to navigate at first, so it takes some time to get used to it. Also, it can be a bit pricey for smaller teams, and the console sometimes feels a little heavy on resources when you're running several sessions at once. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It makes it much easier to support remote users and vendors securely. The best part is that it works perfectly even through strict firewalls, which saves me a lot of time and hassle when I need to fix things remotely. Review collected by and hosted on G2.com. Show More 4/28/2026 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Validated Reviewer (Validated through a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Sandeep V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandeep V.") SV Sandeep V. Apple support specialist Information Technology and Services Mid-Market (51-1000 emp.) 3/21/2026 "Beyond Trust: Easy-to-Use, Collaborative Remote Support" 4.5/5 What do you like best about BeyondTrust Remote Support? Beyond Trust is an easy-to-use, collaborative remote support tool that I rely on for my day-to-day support work. It makes it straightforward to connect with others quickly and collaborate in real time while providing remote assistance, which helps my daily support tasks run more smoothly and efficiently. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? There isn’t much more to say—it’s simply dost effective for my budget. That said, I understand the pricing from a security standpoint, so I can accept the cost. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It’s a helpful option for people who work from home or from other remote locations. I also like how simple it is to enter admin credentials while keeping them hidden from end users, which helps maintain the right level of access and control. Review collected by and hosted on G2.com. Show More 5/29/2026 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Validated Reviewer (Validated through LinkedIn)Source: Organic Review from Pop Up (Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.) (Copy Review URL) ![Enrique T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enrique T.") ET Enrique T. Analísta Mid-Market (51-1000 emp.) 4/28/2026 "Security and traceability that provide complete peace of mind in remote support" 5/5 What do you like best about BeyondTrust Remote Support? What I value most is the security and traceability it offers. It gives me great peace of mind to be able to conduct support sessions knowing that everything is encrypted and under regulatory control. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The cost is high compared to other simpler tools on the market, which can be a barrier for small teams or limited budgets. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Eliminate the difficulties in connecting with users on different networks, operating systems (Windows, Mac, Linux, iOS, Android), or remote locations, without the need to use complicated VPNs or open ports in the firewall. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.)AI Translated (This review has been translated from Spanish; Castilian using AI.) (Copy Review URL) ![Sodi Aldemar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sodi Aldemar B.") SB Sodi Aldemar B. Information Technology Support Analyst Mid-Market (51-1000 emp.) 3/1/2026 "Powerful Remote Support with Minor Connectivity Issues" 4.5/5 What do you like best about BeyondTrust Remote Support? I like that I can remotely access laptops, desktops (both Windows and MACs), and cellphones. It's helpful that when I remote into any device and have the right admin access, I can do almost everything. I also appreciate being able to use GUI or PowerShell commands, which allows me to see almost everything if the session isn't cut. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? There are some bugs at the moment to elevate the session or post-connection if the device is off for a couple of minutes. I would like a reconnect option using the same session, meaning if the connection is lost, it's necessary to create a new session. It would be nice to have a reconnection button. Also, it's difficult because it is integrated with multiple devices. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? I use BeyondTrust Remote Support to help remote users fix issues with laptops, tablets, and cellphones. It allows me to access and manage these devices using GUI or PowerShell, ensuring comprehensive support. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through LinkedIn)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) RK Robert K. IT Director Mid-Market (51-1000 emp.) 6/15/2026 "Ensures Super Secure Remote Access with Strong MFA Security and Supports Easy Session Recording" 5/5 What do you like best about BeyondTrust Remote Support? It offers an easy to use interface that makes it easy to start and manage remote sessions and I like that it provides multi-factor authentication which adds an extra layer of security protection for remote access. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? It’s been a pretty smooth experience with this tool with nothing to dislike because it makes remote support feel simple and efficient. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It has been very helpful when it comes to providing assistance to remote employees whereby we are able to troubleshoot issues remotely and helps provide quicker resolution of software-related incidents across the organization. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) TK Tommy K. ITS1 Enterprise (\> 1000 emp.) 4/25/2025 "Ease of use and adaptable" 4.5/5 What do you like best about BeyondTrust Remote Support? This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Wish when creating a support ticket, they would respond a little faster. Hopefully they can do PIV passthrough more seamless Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? ease of use to remote to users, and elevation of scripts ran, since we are passwordless running scripts as the local account through can scripts work very well Review collected by and hosted on G2.com. Show More 12/9/2025 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising (This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.) Mid-Market (51-1000 emp.) 2/18/2026 "Great Chat, Advanced Functionality and Auditable Remote Action Logs" 4.5/5 What do you like best about BeyondTrust Remote Support? The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and auditable, making it straightforward to review what was done. Additionally, the command line feature is great for some back-end action without distracting the end user. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The menu UI design can seem a bit outdated although functional. Users may also feel that there are too many pop-up windows and prompts to click through before they can get to what they need. The file transfer feature sometimes does not work as expected for me. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? As an IT engineer is our go-to remote session tool to assist end users who face computer/software issues. We also use it to connect remotely to unattended physical devices used for monitoring, reporting etc. Honestly I even use it to manage computers next to me, from my main work computer. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google using a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) JV Justin V. Principal Systems Engineer Small-Business (50 or fewer emp.) 6/17/2026 "Facilitates Reliable Unattended Access Simplifying System Maintenance and Technical Support" 5/5 What do you like best about BeyondTrust Remote Support? I like its secure remote connection which has great end to end encryption and it allows me to use it on macOS, Windows and mobile and I appreciate that file transfer to remote devices is super fast. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The platform is very consistent with performance and the customer support is very helpful so I have nothing that I like least about it. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It makes offering remote support easy making it easy to quickly diagnose and resolve issues which helps ensure critical systems remain operational at all times. Review collected by and hosted on G2.com. Show More Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ## Questions about BeyondTrust Remote Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BeyondTrust Remote Support ](https://www.g2.com/products/beyondtrust-remote-support/discussions/new) GU Guest User • Last activity over 4 years ago What is BeyondTrust remote support? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) GU Guest User • Last activity over 1 year ago What is BeyondTrust Remote Support used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) [ View all Discussions ](https://www.g2.com/products/beyondtrust-remote-support/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 12% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) BeyondTrust Remote Support Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,165) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_835184e44732dba2f0ee21995c2e73ad/screenconnect.png "Product Avatar Image") ScreenConnect 4.7/5(505) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-screenconnect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,104) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-beyondtrust-remote-support) ##### ##### BeyondTrust Remote Support Features Administration File Sharing Screen Sharing File Sharing Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/beyondtrust-remote-support/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,165) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,104) ](https://www.g2.com/products/anydesk/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(733) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/beyondtrust-remote-support/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop) [Privileged Access Management (PAM)](https://www.g2.com/categories/privileged-access-management-pam) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trusted Adobe consulting services by marketing operations managers scaling programs across multiple regions?](https://www.g2.com/discussions/what-are-the-most-trusted-adobe-consulting-services-by-marketing-operations-managers-scaling-programs-across-multiple-regions)[What investor relations platforms best address Regulation FD and SEC compliance requirements for IR communications?](https://www.g2.com/discussions/what-investor-relations-platforms-best-address-regulation-fd-and-sec-compliance-requirements-for-ir-communications)[What are the best enterprise service bus platforms for connecting legacy banking systems without rebuilding infrastructure?](https://www.g2.com/discussions/what-are-the-best-enterprise-service-bus-platforms-for-connecting-legacy-banking-systems-without-rebuilding-infrastructure) [Best revenue operations software for mid-sized tech company](https://www.g2.com/discussions/what-s-the-best-revenue-operations-software-for-mid-sized-tech-teams)[Top spend analysis tools for procurement optimization](https://www.g2.com/discussions/what-are-the-top-spend-analysis-tools-for-procurement-optimization)[Pros and Cons Details](https://www.g2.com/products/beyondtrust-remote-support/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)