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BeneTrac Reviews & Product Details

Value at a Glance

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Time to Implement

3 months

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BeneTrac Reviews (14)

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/17/2023

"Benetrac platform"

3.5/5

What do you like best about BeneTrac?

Ease of use for employees to make elections, mostly good carrier connections, ease of use for admin side (making changes, tracking, reporting), efficient and fairly easy open enrollment system. Changes integrate directly into payroll which allows efficiency for HR. Customer service is pretty quick and responsive. Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

Tech glitches occur quite freuqently, a little outdated (clunky) dashboard. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

4/21/2020

"My experience with the platform was several years ago."

4/5

What do you like best about BeneTrac?

I liked the single point of entry for benefit enrollments, allowing me to discontinue the age old practice of faxing enrollments & terminations to each carrier and/or provider. I also liked the self generating COBRA continuation notices. Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

There is nothing I can recall about the platform that I could specify as a "dislike." At the time I used Benetrac it created an ease of workflow throughout the enrollment/termination/annual open enrollment process. Review collected by and hosted on G2.com.

What problems is BeneTrac solving and how is that benefiting you?

The most significant problem solving attribute was the ability to generate reports and populate enrollment across the board while managing multi-state enrollment. My company had several different benefit options with carriers and providers differing in each state. Benetrac reduced paperwork and streamlined the work load in general with labor and time management. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

4/12/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"do you want to simplify your benefits?"

4/5

What do you like best about BeneTrac?

User friendly and self service. The ease of downloading the reports Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

nothing as such but you can surely work on user interface Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/20/2020

"I was a Benetton user for several years and this system worked well with benefits administration"

4.5/5

What do you like best about BeneTrac?

The reports wizard and customer service feature. Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

The fact that it couldn’t administer 401k Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/28/2018

"Great HR platform for management, to-dos, and keeping up with necessary info "

4.5/5

What do you like best about BeneTrac?

BeneTrac was super easy to navigate for finding all of my necessary HR forms, what information was needed for enrollment, and it gave a lot of information for what was needed on my end and what was needed on my company's end. It is a seamless system, and one of the easiest HR platforms I've used. Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

The only thing I dislike about this platform, is that it can be a bit clunky and difficult to see what needs to be updated or changed. Generally though, for HR interfaces and documentation, it's really easy and pretty standard for what you need to have. Review collected by and hosted on G2.com.

Recommendations to others considering BeneTrac:

Nothing in particular! As an HR platform, this is as good as it gets in my opinion. It provided a lot of great resources and helpful tools for the company and the employee to manage enrollment and benefits provided. Great for large or small businesses, and provides so many options and benefits to the platform that can be best utilized no matter your business size. I would consider this a great option for managing HR paperwork and information for new hires! Review collected by and hosted on G2.com.

What problems is BeneTrac solving and how is that benefiting you?

BeneTrac made everything more streamlined as a new hire, and made everything easy to track and fill out. It made a difference for me to have everything I needed to complete, in a central location. It was great that my HR reps had access too, so that we can cross check everything when I was hired on! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/17/2019

"Helpful to keep employee benefits in one place "

2/5

What do you like best about BeneTrac?

Consolidation of employee benefits. Keeps things well organized and much less confusing. One stop shop for HR and payroll. Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

There really isn't much to dislike. Wee have been happy with this company. The customer service is a bit lacking. It would be nice to speak with local representatives. That is really the only negative. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of BeneTrac

edit

Thank you for your review and feedback. I'm happy to discuss your needs regarding a local service representative. Please reach out to me directly at the below email address.

mewillia@paychex.com

Verified User in Program Development

Mid-Market (51-1000 emp.)

12/26/2018

"Poor Implementation"

0.5/5

What do you like best about BeneTrac?

Initially, when we were offered benetrac, we were excited to keep the same solution that we use for our payroll system. Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

I dislike the inflexibility the system has, they have several elementary limitations that limit clients and offers little accommodation for their needs. Review collected by and hosted on G2.com.

What problems is BeneTrac solving and how is that benefiting you?

Our organization fund/pays for several employees benefits. Benetrac was unable to input a $0 amount for employees responsibility. We later learned that we had to put some dollar amount in those fields at least .01. Although that seems like a reasonable workaround it was just that, a workaround that leaves reporting off by several dollars a month. like that many workarounds were necessary to fit our needs. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of BeneTrac

edit

Thank you for your review and feedback. I'd like to get some more detail on the implementation experience you had and the workarounds you need to use. Please feel free to reach me directly at the below email address.

mewillia@paychex.com

Wynter P.

Patient Relations Coordinator

Enterprise (> 1000 emp.)

12/11/2018

"Very User Friendly"

5/5

What do you like best about BeneTrac?

Easy to navigate. Literally walks you through step Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

Outdated graphics and formatting, too bubbly in terms of outlines Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

1/11/2019

"One nice tidy organized place for benefits "

3.5/5

What do you like best about BeneTrac?

Very nice dashboard for keeping all things benefits in one organized place Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

Many HRIS platforms now include benefits management. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of BeneTrac

edit

Thanks for your feedback and review. If you would like to talk more about the benefits management pieces you are looking for, please reach me at the email address below.

mewillia@paychex.com

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

7/17/2018

"You get what you pay for"

1.5/5

What do you like best about BeneTrac?

The price...you literally get what you pay for. Review collected by and hosted on G2.com.

What do you dislike about BeneTrac?

The customer service is really horrible. The reporting is also bad. I will run a report 3 times with 3 different outcomes. The carrier feeds usually work but we don't know that they don't until someone goes to the doctor. Review collected by and hosted on G2.com.

Response from Mieux Williamsen of BeneTrac

edit

Thank you for providing your feedback. I'd like to have a manager review your BeneTrac set up and address your service concerns. Please feel free to reach out to me and I will follow up. I appreciate you taking the time to let us know of your concerns.

mewillia@paychex.com