# Barracuda for MSPs Reviews **Vendor:** Barracuda **Category:** [Server Backup Software](https://www.g2.com/categories/server-backup) **Average Rating:** 4.1/5.0 **Total Reviews:** 47 ## About Barracuda for MSPs Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers. ## Barracuda for MSPs Pros & Cons **What users like:** - Users appreciate the **automation features** of Barracuda, which provide excellent value and tremendous support for MSPs. (1 reviews) - Users value the **comprehensive support and resources** offered by Barracuda, enhancing community engagement for MSPs. (1 reviews) - Users greatly value the **extensive community support** from Barracuda, including training programs and marketing resources. (1 reviews) - Users value the **excellent support** from Barracuda, highlighted by training programs and marketing content that enhance their experience. (1 reviews) - Users find the **excellent support and resources** provided by Barracuda invaluable for MSP success and growth. (1 reviews) - Features (1 reviews) - Integrations (1 reviews) - Monitoring (1 reviews) - Tools (1 reviews) ## Barracuda for MSPs Reviews ### 1. Barracuda MSP - Great Partner, Great Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Moss J. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Barracuda for MSPs?** The tools and resources provided, such as training programs and marketing content, provide excellent value and tremendous support. The expansion into XDR with SIEM and SOC has furthered the solutions offered into a formidable stack to be absolutely considered for adoption by any MSP. **What do you dislike about Barracuda for MSPs?** There is nothing I can report on at this time to dislike! **What problems is Barracuda for MSPs solving and how is that benefiting you?** Barracuda provides exceptional email security and cloud-to-cloud backup services that are reliable for BCDR and email protection. ### 2. Barracuda - The Platinum MSP Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | TAC Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Barracuda for MSPs?** Products and knowledge are what struck us to partner with Barracuda. We love that they focus on security, have easy-to-learn products, and have a sales team and managers ready to help with anything. **What do you dislike about Barracuda for MSPs?** No downsides that we've experienced so far! All products have worked to our expectations, and support is always there if we can't figure something out. Support is easy to reach as well. **Recommendations to others considering Barracuda for MSPs:** Best platform for security. **What problems is Barracuda for MSPs solving and how is that benefiting you?** The problems we have solved are better-managed firewalls that suits our client's needs. The rmm product is by far the best we have used and/or reviewed. The email security products are top-notch as well. ### 3. Easy to Deploy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Barracuda for MSPs?** Its easy to use, we can see how many licenses are being added per month, and we have more control. **What do you dislike about Barracuda for MSPs?** adding licenses are per month bases oposed to seeing the change right away. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Total Email protection and phising ### 4. Pretty Good RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Barracuda for MSPs?** Being able to see all machines on the network from one view was nice. Being able to query various non-Windows devices was very useful. Remoting in to devices is easy. **What do you dislike about Barracuda for MSPs?** It's a bit overwhelming to setup the alert structure so it doesn't overwhelm you with tickets. It was not easy to setup global alerts while being able to restrict certain devices from alerting as well. **Recommendations to others considering Barracuda for MSPs:** Spend time figuring out how it all works. Train your employees on how to use it, because the daily functions are easy to use but the customization is more difficult. **What problems is Barracuda for MSPs solving and how is that benefiting you?** It allows us to have a good grasp of a client's network. It can detect new devices on the network and alert us so we can fix the issue or add the device to our stack. ### 5. Best support for remote work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Barracuda for MSPs?** The features are friendly and easy to use. We start loving that **What do you dislike about Barracuda for MSPs?** They need to develop more feature and rest are too good to use. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Single software that can handle security and data protection solution that help company to save money and monitoring help us to handle multiple things in one plateform ### 6. Nice battery of tools to keep you safe **Rating:** 4.5/5.0 stars **Reviewed by:** dave j. | Internal IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2022 **What do you like best about Barracuda for MSPs?** The over lapping continuity of the products in the MSP portal and constantly adding more to give a better depth to the offerings and protection. Becoming a One Stop Shop. **What do you dislike about Barracuda for MSPs?** The MSP portal needs some work, but it's slowly getting better, it's a bit slow to get things provisioned and navigate but over the last few months, it has drastically improved. **Recommendations to others considering Barracuda for MSPs:** get your staff trained up with barracuda campus before you get implementing it, gives everyone a great baseline of what to do and don't have to waste time on support **What problems is Barracuda for MSPs solving and how is that benefiting you?** Initially it was both email spam filtering and o365 backup, the ease of use and the infinite storage was a easy sell ### 7. The best friend an MSP can have **Rating:** 5.0/5.0 stars **Reviewed by:** Nate H. | Manager-Emerging Markets, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Barracuda for MSPs?** The biggest benefit is having the opportunity to learn more about how other MSPs are succeeding in helping their customers- what products and solutions are working the best and how we can improve our methods and tools in order to reach the high-performance goals we have set for ourselves. Barracuda MSP gives us resources and information about more than just what Barracuda does, but how we can get better at what we do. They are more than just a manufacturer's marketing platform, but rather a trustworthy industry resource giving us a view to best practices beyond just the products we offer. **What do you dislike about Barracuda for MSPs?** I've yet to find a downside to Barracuda MSP. Unlike so many others, they don't waste my time with things I don't need. They aren't overly noisy or aggressive, but rather the materials they provide and the resources they offer are always valuable and timely. **What problems is Barracuda for MSPs solving and how is that benefiting you?** We leverage Barracuda MSP as part of our standard offering, including network and data security as well as email security-related products along with backup and disaster recovery. Partnering with Barracuda MSP enables us to offer a full suite of security and protection products. ### 8. Barracuda MSP end user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Barracuda for MSPs?** it's easy to use. I get notified immediately if an email is screened which eliminates potential delays. Easy to whitelist/blacklist and set parameters. **What do you dislike about Barracuda for MSPs?** There is nothing I dislike. It does filter out a lot of spam and vendor mass mailings which occasionally catches one that I read. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Prevents harmful actors from getting email into my inbox plus eliminates a lot of spam. ### 9. Barracuda RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Scott K. | Senior Customer Care Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Barracuda for MSPs?** Very feature-rich, flexible, solid, and reliable product. Easy to implement and maintain. Support is excellent at resolving issues. **What do you dislike about Barracuda for MSPs?** I have not found anything that I do not like with this product. **Recommendations to others considering Barracuda for MSPs:** We are only using RMM, but I encourage others to check out Barracuda's other product offerings. **What problems is Barracuda for MSPs solving and how is that benefiting you?** We are using RMM to monitor our customer's call center environments, so the environments run smoothly. ### 10. Baracuda MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Barracuda for MSPs?** The best thing I found with the Barracuda MSP program is how easy the on-boarding process. We were set up in minutes by a very professional team. Products tick all boxes. **What do you dislike about Barracuda for MSPs?** I have not seen a downside to the program since joining. Everything is very accessible, and all resources are available at your fingertips. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Remote working has never been so popular. Securing the edge in such an environment becomes very tricky. Barracuda MSP makes transitioning over to a SASE model very easy. ### 11. Secure tools from a security first company **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Manager of IT Services **Reviewed Date:** December 14, 2021 **What do you like best about Barracuda for MSPs?** Barracuda MSP Offers excellent tools to help our techs connect with our clients securely and efficiently. From remote sessions to running scripts behind the scenes, Barracuda MSP has it all. **What do you dislike about Barracuda for MSPs?** I find that product names are changing and evolving frequently. It can be challenging to keep up with the change and find the tool you are looking for. The fact that it is agentless has some pros and cons as well. I would prefer to have an agent installed. **What problems is Barracuda for MSPs solving and how is that benefiting you?** We use the tools to monitor and troubleshoot remote client environments. Being a security-first company, Barracuda MSP offers secure tools that work significantly better than other MSP tools. ### 12. Barracuda MSP is GREAT!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brett M. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Barracuda for MSPs?** Im not very technical, I do a lot of the marketing, but they make it very easy to know what we are using and how to market products to our customers and potential customers. **What do you dislike about Barracuda for MSPs?** There really isnt anything I dislike at all. Every single person I have dealt with was very helpful, and they were very fast at getting me answers. I enjoy interacting with each person and look forward to our contiued partnership. **What problems is Barracuda for MSPs solving and how is that benefiting you?** From what I can tell, the spam filter and backup are very popular with our customers and we keep getting new customers who enjoy using their products. The biggest benefit has to be customer satisfaction. ### 13. Barracuda MSP - a good tool for your MSP business **Rating:** 4.5/5.0 stars **Reviewed by:** Branko G. | IT manager **Reviewed Date:** December 14, 2021 **What do you like best about Barracuda for MSPs?** Our company is a Barracuda MSP and partner. I am a technical person and I like two things about this portal - the fact that you can easily expand your knowledge and access tools that you need to interact with clients. Being more focused on the technology itself, Barracuda MSP helps with the marketing, which is not my forte. **What do you dislike about Barracuda for MSPs?** There is nothing that I dislike. Barracuda MSP is a helpful tool. **What problems is Barracuda for MSPs solving and how is that benefiting you?** I have access to marketing and many other tools that help with client interaction and help you stay up to date. ### 14. Great suppport **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Barracuda for MSPs?** The personal touch, resources, and education it provides to MSP. **What do you dislike about Barracuda for MSPs?** no issues with this company or their products. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Barracuda helps us protect our customer's data from cyber threats. ### 15. Barracuda MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Larry H. | CIO, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Barracuda for MSPs?** It has become my one stop shop for security trends, products and insight. **What do you dislike about Barracuda for MSPs?** Barracuda MSP covers a wide array of topics, I have no dislikes with their site. **Recommendations to others considering Barracuda for MSPs:** Check it out. Well worth the time. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Keeping our customers educated and more secure. ### 16. great products and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Barracuda for MSPs?** Total protection of our mailboxes. protection and backup **What do you dislike about Barracuda for MSPs?** that I need to go out from cloud control to different window in order to manage Sentinel or C2C **Recommendations to others considering Barracuda for MSPs:** If you need total email protection - choose Barracuda for sure **What problems is Barracuda for MSPs solving and how is that benefiting you?** protection against phishing attacks and any other attack on company emails Backup any computer to the cloud ### 17. Most BA BDR MSP evah! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | Field Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Barracuda for MSPs?** Barracuda MSP is like a ray of sunshine on a cloudy day. Their helpful and supportive staff go to lengths to make sure your data is covered when disaster strikes. They go above and beyond to make sure your are satisfied. They're people are most concerned with me having the right fit than they are with making a sale. **What do you dislike about Barracuda for MSPs?** I dislike that they leave no room for the competition when selecting a BDR vendor. Choosing Barracuda is a no-brainer since they blow the competition out of the water. I like having choices and Barracuda does not leave me with the pleasure of being able to make a decision on what provider is the best fit for me. I'd be stupid not to choose them. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Barracuda gives me piece of mind. This is a priceless benefit. I can trust that my data is safe and secure. Now if I could only get them to watch my kids too... ### 18. Great Backup - Support is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon V. | Product System Engineer , Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Barracuda for MSPs?** The Backup is extremely reliable - if there is a failure it is 99% user error **What do you dislike about Barracuda for MSPs?** The portal is a little slow but it has gotten better lately **Recommendations to others considering Barracuda for MSPs:** Great product - you won't regret it **What problems is Barracuda for MSPs solving and how is that benefiting you?** Backups for smaller clients that have critical data ### 19. Been satisfied with Barracuda MSP as a partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2019 **What do you like best about Barracuda for MSPs?** The fact that Barracuda has a MSP division has been a huge improvement. The old model was not MSP friendly. We have found there to be much more flexibility in the MSP structure and the ability to move licenses around with client as necessary. **What do you dislike about Barracuda for MSPs?** We've still run into situations of channel conflict where client reach out to Barracuda directly. They need to continue to improve this. **Recommendations to others considering Barracuda for MSPs:** Make sure you understand their model and get to know the account rep **What problems is Barracuda for MSPs solving and how is that benefiting you?** Email security, anti phishing, O365 backpu ### 20. Saved customer's orders **Rating:** 4.5/5.0 stars **Reviewed by:** Susan B. | Executive Sales Account Manager, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Barracuda for MSPs?** We were able to save a customers orders because they had used the Barracuda MSP offering and just before Christmas ! **What do you dislike about Barracuda for MSPs?** It's very easy to use from a dashboard, rolled out very smoothly and our customer was up and running without any downtime (at least as far as they were concerned) **Recommendations to others considering Barracuda for MSPs:** Try a demo, very easy to get support **What problems is Barracuda for MSPs solving and how is that benefiting you?** Customers who move to 365 are getting a great deal of benefit from using Barracuda Essentials ### 21. Our company has been using the Intronis platform to over 6 years **Rating:** 4.5/5.0 stars **Reviewed by:** Brent F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2016 **What do you like best about Barracuda for MSPs?** Note Edit on 5/24/2017 - Check out the new ECHO Platform - NO Silverlight required and all browsers are supported! - Product is easy to use even if it's the first time you've seen it. It is nice to have a branded solution that is not being sold outside of the channel. No more competition from companies that sell direct to the end customer. The product supports file and folder type backups as well as image backups. There is an SQL and Exchange backup function as well. Very full featured. **What do you dislike about Barracuda for MSPs?** The voice on the phone is a female with an English accent, harder for me to understand. **Recommendations to others considering Barracuda for MSPs:** Try to get an account manager who is concerned about your business. Some are just trying to hit their number and couldn't care less about what is right for your company and customers. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Cloud backup and recovery are very easy, login, restore data anywhere you need to from where ever you are. Was able to restore 10 years of tax program and data accidentally deleted from the server, one hour later nobody even knew a problem had happened. We have chosen to use their flat fee pricing model that enables us to very accurately predict monthly pricing. Adding a new customer account is very easy to do. ### 22. Total Data Protection **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher C. | Project Manager / System Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2016 **What do you like best about Barracuda for MSPs?** The biggest feature that we love about Intronis is the Direct To Cloud Backups. A number of growing businesses don't have the ability to have high-cluster environments or they don't want a local backup appliance / HDD. The flexibility of Intronis and the ability to backup directly to the cloud, from any device, is a huge advantage we have found over other applications. There has been a new update recently that allows for a lot of great new features. One of the 'simpler' ones has to be the HTML5 portal that lets you use full functionality with Chrome or Firefox. **What do you dislike about Barracuda for MSPs?** One of the few downsides is that since you are relying on Direct To Cloud, you are at the whim of your ISP for transfer speed. In order to maximize the Backup speed, you need to make sure you have an ISP that can handle it. We would also love the support to be a full 24/7 for emergency related restores, however, luckily, we haven't had to take that route yet. **Recommendations to others considering Barracuda for MSPs:** Get started - Get a trial. Set it up for yourself internally and start backing things up! You'll find you can really do a lot with what it has to offer and you'll be able to better sell it to others when you know the ins and outs of what it has to offer. Now that Barracuda is the parent company, there's even more integrations and options to have. Cloud backups of Office 365 Services, an Appliance for off-loading the processing power off backed up hardware. **What problems is Barracuda for MSPs solving and how is that benefiting you?** We are solving many business needs with the Intronis platform. Hyper-V Backups, Exchange Server Backups, Local File and Folder, Direct To Cloud File and Folder... It has it all! We can sell this solution to nearly any client to meet their business needs. We have found its also a great supplement with having different types of backups on the same machine. You can have an image level but then also a file level for a quick restore. Want to run the file restore every 60 minutes? You can do that and get the newest data, restored fast. ### 23. High Quality products and assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Barracuda for MSPs?** Easy to setup products, consitant support team , great quality products. **What do you dislike about Barracuda for MSPs?** I dont have any dislikes about this company **Recommendations to others considering Barracuda for MSPs:** Get Barracuda yesterday **What problems is Barracuda for MSPs solving and how is that benefiting you?** Major backup support for servers and workstations ### 24. Maximize data deduplication when business continuity is not an option. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Barracuda for MSPs?** The Intronos ECHO Platform has allowed us to offer an affordable alternative backup solution to all our clients. Once we are certain they can live without full business continuity, we then talk about Intronis options. We use a local external hard drive to enhance restore time. This brings peace of mind when responsibility goes to us. **What do you dislike about Barracuda for MSPs?** I want the program to have additional Offsite amount Pricing & Protection Options **Recommendations to others considering Barracuda for MSPs:** Ensure conditions are established to review and sell the next level as it concludes. **What problems is Barracuda for MSPs solving and how is that benefiting you?** The reporting is mediocre & fixing issues can be counterproductive. ### 25. Pretty good backup solution **Rating:** 4.0/5.0 stars **Reviewed by:** James B. | IT Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Barracuda for MSPs?** Single point of reference for all backup statuses. Being able to change most backup options from the online portal instead of having to log into the local machine or server. Creating an installer for installing the backup agent is a breeze. We've done a few restores and besides one they were all very painless and fast. **What do you dislike about Barracuda for MSPs?** We had one restore that did not go well. We were backup up the files on a server to cloud and to local usb drive. Something was configured incorrectly on the backup set (an option called "Backup to Local Vault first" that is ENABLED by default) and somehow the local vault files were corrupted or missing mysteriously. No problem, right? They're backed up to the cloud too, right? Nah. Since that option was enabled and the local vault didn't have the files, neither did the cloud. Doesn't make a lick of sense to me. I asked support and they didn't give me a good answer at all. So we went through and disabled that option on all of our backed up computers (manually, couldn't do it en masse through portal D:). Hopefully we'll not run into this issue again. Another gripe I have is that sometimes the backup errors are sometimes not clear whatsoever. Thankfully their support is a quick chat away and they'll help you as much as they can. **Recommendations to others considering Barracuda for MSPs:** Get it! **What problems is Barracuda for MSPs solving and how is that benefiting you?** Backing up computers to cloud and images to USB drives. They just came out with a image backup to cloud too which I'm anxious to try. It's solved us having several different backup platforms and we've condensed them all into Intronis with pretty good success. ### 26. Enterprise Level Feature Set for a Fraction of the Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2018 **What do you like best about Barracuda for MSPs?** The functionality. With ECHOplatform you get a robust feature set for a fraction of the price. **What do you dislike about Barracuda for MSPs?** Portal Navigation/GUI. I would prefer more local-based configuration utilities. Currently, it's split between local and web. I'm not a fan of Web GUI's. **Recommendations to others considering Barracuda for MSPs:** This is an excellent solution for small budgets. And whatever you do, DO NOT go with B**kupEx*c. I cannot stress that enough. **What problems is Barracuda for MSPs solving and how is that benefiting you?** The ECHOplatform allows us to offer a true backup/DR solution at a very reasonable price. Our smaller clients get enterprise-level functionality without hurting their wallet. ### 27. Recovery 101 **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony P. | CTO - Partner, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Barracuda for MSPs?** With malicious ransomware like Crypto and WannaCry we have been able to recover our clients environments with minimal downtime. **What do you dislike about Barracuda for MSPs?** In the past there were some glitches with backups of Exchange but Intronis has fixed those issues. **Recommendations to others considering Barracuda for MSPs:** Very solid platform with great support **What problems is Barracuda for MSPs solving and how is that benefiting you?** We can quickly recover client data and feel confident selling to any size organization. We don't need to invest time and energy in having our techs learn complicated backup strategies. ### 28. Working with Intronis is easy and worry-free. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew M. | Director Of Business Development, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Barracuda for MSPs?** The ease of use and customer support. Intronis is great at helping implement and support all their platforms. **What do you dislike about Barracuda for MSPs?** I don't dislike anything but with everything there are some bugs and ways to improve. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Helps make businesses run more smoothly and efficiently. ### 29. Worst Backup Product Ever **Rating:** 0.0/5.0 stars **Reviewed by:** Jonathan O. | Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2017 **What do you like best about Barracuda for MSPs?** Nothing. There is nothing at all to like about Intronis. **What do you dislike about Barracuda for MSPs?** Quite simply useless. Far too many problems to list them all here, but basically the product, service & support are all useless. Manages to simultaneously look like a GCSE IT project, but have so many set up options that make little sense that's its clearly been written by techies that haven't seen daylight for years. Very little common sense used in the settings, for example you can set a retention period of several years, but deleted files have a separate retention rule; either keep all & manually remove versions (!!) or automatically remove after 3 months. Really useful for customers who want 7 year backups. Support seems to be available 5pm GMT onwards as it's US based, but to be honest it doesn't really matter as none of the support staff have a clue how the product works or how to fix it. Currently trying to run a restore that's been going for 4 days but it's just sitting there not doing anything. Restores that have completed have been missing massive amounts of data, I wouldn't trust this product with my customers data. We're still in contract so having to pay for this & a product that actually works. Stay away from Intronis at all costs!! **Recommendations to others considering Barracuda for MSPs:** Stay away! **What problems is Barracuda for MSPs solving and how is that benefiting you?** None - it creates problems ### 30. Great all around backup product for MSP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2018 **What do you like best about Barracuda for MSPs?** This product provides our customers with the offsite backup storage they need in an easy to manage solution. **What do you dislike about Barracuda for MSPs?** The lack of an available backup appliance for onsite is a problem, though it is easily resolved with a house build appliance. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Basic backup and recovery for customers ### 31. Intronis ECHOplatform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Barracuda for MSPs?** Very user friendly and easy to use/learn. **What do you dislike about Barracuda for MSPs?** Nothing to dislike. Simple user interface and very easy to navigate. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Provides insight on several areas for an MSP. Whether it be growth, new offerings or just streamlining existing processes, this site is awesome. ### 32. Excellent platform and product! **Rating:** 4.5/5.0 stars **Reviewed by:** Corey D. | Owner / President, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2017 **What do you like best about Barracuda for MSPs?** Branded solution and customizable reporting options for failed/missed backups, and monthly reports to automatically send to your customers who want that extra detail in a nice, clean report. **What do you dislike about Barracuda for MSPs?** Support can sometimes be troublesome to deal with, but with a bit of pressure they've always come through for us. They always want to call us on the phone for an issue rather than email us back, which can sometimes be difficult to answer due to being on the phone with our clients. I also severely dislike that you're auto-locked into a yearly contract every year... I can understand the first year but after that it continues automatically year after year. **Recommendations to others considering Barracuda for MSPs:** I would suggest getting on a trial and using it on your own environment during the trial period, configure branding and email alerts and set it up to run and purposely stop/cancel backups so you can see how alerting works, and generate yourself executive summary reports, and put yourself in a client position - how would they like to see their data? **What problems is Barracuda for MSPs solving and how is that benefiting you?** Not having an accurate system of alerting us when backups aren't working - we moved from a competitor to Intronis and the alert system has been great, keeps customers, as well as us informed of any issues. The customers love the alerts, and we can stay on top of any backup issues immediately. ### 33. Excellent Product, Solid Foundations, Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Chief Executive Officer, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Barracuda for MSPs?** The platform keeps growing. They just merged with Barracuda and now you can manage all of the devices in one console. Makes management a bit easier. Reporting is good, as are notifications. **What do you dislike about Barracuda for MSPs?** The website is a bit slow, other than that, NOTHING! **Recommendations to others considering Barracuda for MSPs:** Do it, you will love it and the peace of mind it gives you. **What problems is Barracuda for MSPs solving and how is that benefiting you?** We use ECHOplatform for backup primarily, and have over 115 accounts on it. We have been using it for longer than 10 years and have enjoyed a 100% success rate with restored files. That's right, you read correctly, 100%. Probably easily 250-300 restorations over the years and thankfully, if you just simply keep up with the logging and alerting, there is no reason why you won't have the same results. ### 34. Avoid **Rating:** 0.0/5.0 stars **Reviewed by:** Martin H. | Partner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2016 **What do you like best about Barracuda for MSPs?** I had planned to use Intronis for backing up mainly stations user data and servers critical data for offsite storage. Marketing materials really look good. In theory, this could be good product. It seemed truly promising, especially when compared to previous vendor I was using. Setting up 1st single backup wasn't that bad. I attributed initial issues to my inexperience with the product. **What do you dislike about Barracuda for MSPs?** Sales practices, product quality and poor support. Worst thing of all is the deployment. Their mass deployment does not work as intended. It is too cumbersome and the management console is too slow. Later the real problems started. Systems stopped their backups, nothing helped: reinstall, deleting/adding back to console, then I finally given up and looked elsewhere for better solution. I ended up with Wholesalebackup. It cost me about the same in total monthly expenses, but with no storage limit as I run it on collocated server. Deployment is 10x faster and easier, management is a breeze as well. Nobody got time for Intronis slow response! Also, the dashboard, although fancy looking, lack efficiency. I don't care about graphs, I just want for every single customer machine to be backed up properly. **Recommendations to others considering Barracuda for MSPs:** Please look elsewhere. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Over the 2 years dealing with Intronis has been a nightmare. When they couldn't help me, I switched to a different product. Then the surprise! After year and two months, I still have to pay for another 10 months! Not working as advertised? Intronis does not care - you still have to pay. Company claims to stand behind us - wrong! All they care about are their profits. They couldn't even reply to my cancellation email - that's how much they just don't care. Let this be a lesson - only go to business with vendor who don't lock you in a contract. ### 35. A refreshing experience **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Chief Operating Officer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2017 **What do you like best about Barracuda for MSPs?** It's great to have an MSP platform that appears to actually have had input from MSPs. Most portals are either too marketing-focused or are barely usable. **What do you dislike about Barracuda for MSPs?** Sometimes navigation isn't as straightforward as I would expect. This is not a major ding, though. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Managing all clients on a specific product platform is a huge help; the ultimate endgame though would be to have most or all products in one portal. ### 36. Easy to use. Intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Todd A. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Barracuda for MSPs?** Centralized management; ease of setup; effective notifications. Also, the ability to grant customer access so that they (the client) can see the results of the backup jobs. It is a strong selling point that none of my clients use after two weeks since during that time, they become confident that the product is doing what it should. **What do you dislike about Barracuda for MSPs?** Does not work in Chrome. I am frustrated that one of the largest browsers in the market is not supported. However, this is a gripe and not a complaint or reason not to use the platform. **Recommendations to others considering Barracuda for MSPs:** Effective, easy to use, reasonable price and solid support **What problems is Barracuda for MSPs solving and how is that benefiting you?** Provides value add to my clients. Allows me to offer a full line of support to my clients. Eliminates recovery issues caused by failure to swap tapes etc. For small and medium businesses (my target market) this is a perfect solution for disaster recovery and provides the level of confidence that data will be available even after a truly catastrophic disaster. ### 37. Quick and easy set up, works with few issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Jim B. | Datacenter Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2016 **What do you like best about Barracuda for MSPs?** The product is great. We've had great success with file-level, SQL and VMware backups. **What do you dislike about Barracuda for MSPs?** There's a lack of ability to back up Exchange DAGs. Only other issue we ran into was when we were trying to do a DR test of an entire VM environment that we had backed up with the solution. Apparently it's very difficult to get 18 TB worth of information restored in a timely fashion, particularly when it's encrypted. **Recommendations to others considering Barracuda for MSPs:** The product is a great remote backup solution. We're quite happy with our transition and use of it since we've signed on. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Providing quick and easy remote backup solution to our clients. We're able to provide our clients with quality backups, with a large amount of storage, for a great price. ### 38. Terrible Product - Even Worse Contracts! **Rating:** 0.0/5.0 stars **Reviewed by:** Alex F. | Managing Partner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2016 **What do you like best about Barracuda for MSPs?** Uninstalling Intronis is my favorite part! **What do you dislike about Barracuda for MSPs?** It chews up way too much time dealing with failed backups. Support has 2 answers, "uninstall/reinstall" and "it must be your hardware, it can't be us". The product is terrible, and the only thing worse is getting stuck in an auto-renewing contract without a friendly, "hey, your agreement for $1000/mo renews next month". I can't wait to be done with this company! **Recommendations to others considering Barracuda for MSPs:** STAY AWAY! If you do go with Intronis, make them remove the auto-renewal from your contract! **What problems is Barracuda for MSPs solving and how is that benefiting you?** Zero benefits! We put more time into supporting it than we make selling it! ### 39. EchoPlatform does it all **Rating:** 4.5/5.0 stars **Reviewed by:** Nick V. | Software & Services Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2016 **What do you like best about Barracuda for MSPs?** The EchoPlatform management portal allows us to fully manage our customer's online backups and know when there is a problem, often before the customer does. There are extensive plugins for things like Exchange and SQL that allow for selective comprehensive backup schemes for just about anything. Many providers can't say that. **What do you dislike about Barracuda for MSPs?** There is not much about the product that I dislike. Some clients are apprehensive about cloud backup. Once we show them the capabilities, thought, they are usually on board. **What problems is Barracuda for MSPs solving and how is that benefiting you?** We are keeping our clients safe from all kinds of disasters; severe virus and ransomware attacks, fires and floods, theft and user error to name a few. Their data is secure with strong encryption in a compliant data center. ### 40. Cloud backup with Intronis **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos M. | Consultor, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2016 **What do you like best about Barracuda for MSPs?** We love the flexibility to perform backup directly in the cloud or chosen by a local backup in cases where bandwidth is sacrificed **What do you dislike about Barracuda for MSPs?** A topic that is a little uncomfortable is the option will not be a multi platform languaje as we have clients who are not able to interpret the English and are complicated to use. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Backup many needs are solved with cloud Intronis because with them we provide customers the assurance that their data is well supported and safely ### 41. Fair Product **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew R. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2016 **What do you like best about Barracuda for MSPs?** Ease of Management of hundreds of backup agents at once. Simple interface for configuration and scheduling of a nice variety of backup types, including imaging, files and folders, SQL database, Exchange. Most important feature for us has been the ability to Image systems quickly. There are still some tweaks to be made in regard to quick VMware or Hyper-V restore from a physical computers backup image, but they are at least making improvements towards this. Solid system, support is reasonable and chat is quick. **What do you dislike about Barracuda for MSPs?** Interface on the local machines itself is still a bit cumbersome and slow, but doesn't impact the solution overall. Its just an administrative thing. When the agent has problems locally, it can be at times, and they are rare, difficult to get the agent running again. The integration with NAS products and large storage systems, or collaboration across Azure and AWS. **Recommendations to others considering Barracuda for MSPs:** It is absolutely worth it, whether you get it from a partner provider, or partner with them yourselves. It is an essential solution to have on your list of provided Managed Services and backup solutions. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Local Imaging is necessary, since BDRs are expensive for Small Businesses, and the local storage is just cheaper than a full BDR solution. So having a reliable imaging system is ESSENTIAL. We will often do combinations of ShadowProtect and Intronis. But overall, the solution is solid and helps with multiple avenues of backup, including Cloud File retention. Also, retention of data for local and state government clients. ### 42. Making DR affordable and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2016 **What do you like best about Barracuda for MSPs?** The product just works and when there are problems Intronis alerts you. Knowing that it's working is the difference between data being there when you need it most or being screwed and losing your data. With all of the latest ransomware out there, Intronis has saved a lot of our customers files and time when having to restore without paying the thief's a dime. **What do you dislike about Barracuda for MSPs?** With every new entry to a product there are bugs or issues, but Intronis is quick to iron out all of those issues very quickly. There are minor issues with their agent, but they continue to list to the users and community and adapt the biggest complaints into their road map quickly. **Recommendations to others considering Barracuda for MSPs:** They were just purchased by Barracuda, so future plans are a bit unknown, but they are starting to share their plans going forth. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Disaster Recovery and Data Retention. This solves all of our customers requests in one product. ### 43. BEWARE of LARGE RESTORES **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2016 **What do you like best about Barracuda for MSPs?** Great backup tool. Very reliable. Good partner program. **What do you dislike about Barracuda for MSPs?** Restoring a large amount (770 GB in our case) of data takes days or weeks. Despite your internet, network and server speed, this is a 32 bit app. Support is not 24/7. I learned all this the hard way. **Recommendations to others considering Barracuda for MSPs:** BEWARE of large restores. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Reliable backup. ### 44. echoplatform **Rating:** 4.0/5.0 stars **Reviewed by:** Krystal W. | Field Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2016 **What do you like best about Barracuda for MSPs?** The layout. I get a quick view of what has completed and was has not. **What do you dislike about Barracuda for MSPs?** You have to dig a little bit to find the backups that have failed. **What problems is Barracuda for MSPs solving and how is that benefiting you?** We can see what needs to be addressed rather quickly ### 45. Low cost centralized backup management **Rating:** 4.5/5.0 stars **Reviewed by:** Marc M. | EVP - Chief Information Officer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2016 **What do you like best about Barracuda for MSPs?** The centralized management is easy to use **What do you dislike about Barracuda for MSPs?** There is currently a lack of a mac agent **What problems is Barracuda for MSPs solving and how is that benefiting you?** Secured , protected, cloud and local backups. Centralized management and lower cost to manage all of our client backup jobs. ### 46. Data Recovery at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2016 **What do you like best about Barracuda for MSPs?** Our clients have been saved multiple times by Intronis. The crypto virus has effected multiple clients of ours and Intronis has always had the data waiting to be recovered. Recovery is so easy and fast our clients this we are super hero's. **What do you dislike about Barracuda for MSPs?** In the beginning it we had some issues with Quickspins and the Exchange backups. Intronis has now fixed this and everything is running well. No dislikes on my end. **What problems is Barracuda for MSPs solving and how is that benefiting you?** Data loss has been solved ### 47. Intronis ECHOplatform is a very easy product to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2016 **What do you like best about Barracuda for MSPs?** Ease of use: It is very easy to set up and is an effective product that does its job very well. **What do you dislike about Barracuda for MSPs?** Scheduling: You can only view one machine schedule at a time. **Recommendations to others considering Barracuda for MSPs:** Go for it! It is a great product! **What problems is Barracuda for MSPs solving and how is that benefiting you?** Backup and disaster recovery. It gives us an option of backing up locally and to the cloud for redundancy and faster recovery. - [View Barracuda for MSPs pricing details and edition comparison](https://www.g2.com/products/barracuda-for-msps/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+10%3A47%3A36+-0500&secure%5Bsession_id%5D=1b21c105-dea8-4e9f-a7c8-505ca9c3d440&secure%5Btoken%5D=c44e5103a0f4aa8422df48a420c258efe47cfe2847a4b0e1dd8a0d2d163b1ff5&format=llm_user) ## Barracuda for MSPs Features **Compatibility ** - File Server Backup - Database Server Backup - Virtual Machines - Repository Models **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Policy Management - Logging and Reporting - Application Gateway - Concurrent Sessions **Solution Provision** - Service Provision - Pay by Usage - System Failover - Off-Site Data Storage - Data Replication **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Agentic AI - Firewall Software** - Autonomous Task Execution - Adaptive Learning **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Management** - Continuous Backup - Disaster Recovery - Storage Capacity - Remote Backup - Activity Monitoring **Monitoring and Management** - Remote Monitoring - Application Deployment - Patch Management - Asset Tracking **Functionality** - Virtual Private Network (VPN) - Antivirus - URL Filtering - Availability **Management** - Infrastructure Compatibility - Solution Integration - Real-Time Analytics - RTO and RPO Management **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Compliance** - Security Standards - Cloud Data Protection - Data Deduplication **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Monitoring** - Load Balancing - Continuous Analysis - Intrusion Prevention - Intrusion Detection **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Agentic AI - Disaster Recovery as a Service (DRaaS)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Security** - Data Encryption - Security and Compliance - Deduplication **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Generative AI** - AI Text Summarization **Agentic AI - Server Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Artificial Intelligence - Firewall** - AI Firewall **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top Barracuda for MSPs Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,259 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (752 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,106 reviews)