Barracuda for MSPs Reviews & Product Details

Barracuda for MSPs is part of Barracuda, a cybersecurity company focused on protecting businesses from complex threats. Its BarracudaONE platform covers email, data, applications, and networks, with managed XDR and a centralized dashboard.

What company sizes and industries is Barracuda for MSPs the best fit for?

The strongest fit appears to be small-business and mid-market MSPs working in IT and security-focused industries. Positive users are especially concentrated in these segments:

Small businesses: Teams with 50 or fewer employees are the clearest company-size cluster.
Mid-market businesses: Teams with 51–1,000 employees are also represented.
IT and computer services: Information technology, computer networking, and related services are prominent industries.
Security-focused organizations: Computer and network security is another notable industry segment.

How long does it take to implement Barracuda for MSPs across a team?

Reported setup times most often fall within a month, with experiences ranging from same-day deployment to several months.

What customer support options does Barracuda for MSPs provide, and how do users find the overall support experience?

Barracuda for MSPs provides chat support. Users describe support as accessible and helpful, with some noting quick responses and effective assistance; experiences are mixed, though, and some users have found it difficult to get a useful resolution to technical problems.

Is Barracuda for MSPs considered safe and secure for handling data?

Barracuda for MSPs is used for email protection and data backup, and users describe relying on it to protect against threats such as phishing and ransomware and to recover data after incidents. Confidence in that protection is not universal: some users report reliable backups and successful recovery, while others describe backup or restore failures that make it important to validate backup settings and recovery procedures for the data being protected.

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MR

Matthew R.

Systems Engineer

Small-Business (50 or fewer emp.)

5/11/2016

"Fair Product"

3.5/5

What do you like best about Barracuda for MSPs?

Ease of Management of hundreds of backup agents at once. Simple interface for configuration and scheduling of a nice variety of backup types, including imaging, files and folders, SQL database, Exchange. Most important feature for us has been the ability to Image systems quickly. There are still some tweaks to be made in regard to quick VMware or Hyper-V restore from a physical computers backup image, but they are at least making improvements towards this. Solid system, support is reasonable and chat is quick. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

Interface on the local machines itself is still a bit cumbersome and slow, but doesn't impact the solution overall. Its just an administrative thing. When the agent has problems locally, it can be at times, and they are rare, difficult to get the agent running again. The integration with NAS products and large storage systems, or collaboration across Azure and AWS. Review collected by and hosted on G2.com.

Recommendations to others considering Barracuda for MSPs:

It is absolutely worth it, whether you get it from a partner provider, or partner with them yourselves. It is an essential solution to have on your list of provided Managed Services and backup solutions. Review collected by and hosted on G2.com.

What problems is Barracuda for MSPs solving and how is that benefiting you?

Local Imaging is necessary, since BDRs are expensive for Small Businesses, and the local storage is just cheaper than a full BDR solution. So having a reliable imaging system is ESSENTIAL. We will often do combinations of ShadowProtect and Intronis. But overall, the solution is solid and helps with multiple avenues of backup, including Cloud File retention. Also, retention of data for local and state government clients. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

AC

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

5/9/2016

Business partner of the seller or seller's competitor, not included in G2 scores.

"Making DR affordable and easy"

5/5

What do you like best about Barracuda for MSPs?

The product just works and when there are problems Intronis alerts you. Knowing that it's working is the difference between data being there when you need it most or being screwed and losing your data. With all of the latest ransomware out there, Intronis has saved a lot of our customers files and time when having to restore without paying the thief's a dime. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

With every new entry to a product there are bugs or issues, but Intronis is quick to iron out all of those issues very quickly. There are minor issues with their agent, but they continue to list to the users and community and adapt the biggest complaints into their road map quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Barracuda for MSPs:

They were just purchased by Barracuda, so future plans are a bit unknown, but they are starting to share their plans going forth. Review collected by and hosted on G2.com.

What problems is Barracuda for MSPs solving and how is that benefiting you?

Disaster Recovery and Data Retention. This solves all of our customers requests in one product. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

CI

Verified User in Internet

Mid-Market (51-1000 emp.)

12/15/2016

"BEWARE of LARGE RESTORES"

0/5

What do you like best about Barracuda for MSPs?

Great backup tool. Very reliable. Good partner program. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

Restoring a large amount (770 GB in our case) of data takes days or weeks. Despite your internet, network and server speed, this is a 32 bit app. Support is not 24/7. I learned all this the hard way. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

KW

Krystal W.

Field Technician

Information Technology and Services

Small-Business (50 or fewer emp.)

5/10/2016

"echoplatform"

4/5

What do you like best about Barracuda for MSPs?

The layout. I get a quick view of what has completed and was has not. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

You have to dig a little bit to find the backups that have failed. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

MM

Marc M.

EVP - Chief Information Officer

Hospital & Health Care

Small-Business (50 or fewer emp.)

5/11/2016

"Low cost centralized backup management"

4.5/5

What do you like best about Barracuda for MSPs?

The centralized management is easy to use Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

There is currently a lack of a mac agent Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/5/2016

Business partner of the seller or seller's competitor, not included in G2 scores.

"Data Recovery at its best"

5/5

What do you like best about Barracuda for MSPs?

Our clients have been saved multiple times by Intronis. The crypto virus has affected multiple clients of ours and Intronis has always had the data waiting to be recovered. Recovery is so easy and fast our clients think we are superheroes. Review collected by and hosted on G2.com.

What do you dislike about Barracuda for MSPs?

In the beginning we had some issues with Quickspins and the Exchange backups. Intronis has now fixed this and everything is running well. No dislikes on my end. Review collected by and hosted on G2.com.