Barracuda for MSPs Reviews & Product Details

Very user friendly and easy to use/learn. Review collected by and hosted on G2.com.

Nothing to dislike. Simple user interface and very easy to navigate. Review collected by and hosted on G2.com.

Branded solution and customizable reporting options for failed/missed backups, and monthly reports to automatically send to your customers who want that extra detail in a nice, clean report. Review collected by and hosted on G2.com.

Support can sometimes be troublesome to deal with, but with a bit of pressure they've always come through for us. They always want to call us on the phone for an issue rather than email us back, which can sometimes be difficult to answer due to being on the phone with our clients. I also severely dislike that you're auto-locked into a yearly contract every year... I can understand the first year but after that it continues automatically year after year. Review collected by and hosted on G2.com.

The platform keeps growing. They just merged with Barracuda and now you can manage all of the devices in one console. Makes management a bit easier. Reporting is good, as are notifications. Review collected by and hosted on G2.com.

The website is a bit slow, other than that, NOTHING! Review collected by and hosted on G2.com.

I had planned to use Intronis for backing up mainly stations user data and servers critical data for offsite storage. Marketing materials really look good. In theory, this could be good product. It seemed truly promising, especially when compared to previous vendor I was using. Setting up 1st single backup wasn't that bad. I attributed initial issues to my inexperience with the product. Review collected by and hosted on G2.com.

Sales practices, product quality and poor support. Worst thing of all is the deployment. Their mass deployment does not work as intended. It is too cumbersome and the management console is too slow. Later the real problems started. Systems stopped their backups, nothing helped: reinstall, deleting/adding back to console, then I finally given up and looked elsewhere for better solution. I ended up with Wholesalebackup. It cost me about the same in total monthly expenses, but with no storage limit as I run it on collocated server. Deployment is 10x faster and easier, management is a breeze as well. Nobody got time for Intronis slow response! Also, the dashboard, although fancy looking, lack efficiency. I don't care about graphs, I just want for every single customer machine to be backed up properly. Review collected by and hosted on G2.com.

It's great to have an MSP platform that appears to actually have had input from MSPs. Most portals are either too marketing-focused or are barely usable. Review collected by and hosted on G2.com.

Sometimes navigation isn't as straightforward as I would expect. This is not a major ding, though. Review collected by and hosted on G2.com.

Centralized management; ease of setup; effective notifications. Also, the ability to grant customer access so that they (the client) can see the results of the backup jobs. It is a strong selling point that none of my clients use after two weeks since during that time, they become confident that the product is doing what it should. Review collected by and hosted on G2.com.

Does not work in Chrome. I am frustrated that one of the largest browsers in the market is not supported. However, this is a gripe and not a complaint or reason not to use the platform. Review collected by and hosted on G2.com.

The product is great. We've had great success with file-level, SQL and VMware backups. Review collected by and hosted on G2.com.

There's a lack of ability to back up Exchange DAGs. Only other issue we ran into was when we were trying to do a DR test of an entire VM environment that we had backed up with the solution. Apparently it's very difficult to get 18 TB worth of information restored in a timely fashion, particularly when it's encrypted. Review collected by and hosted on G2.com.

Uninstalling Intronis is my favorite part! Review collected by and hosted on G2.com.

It chews up way too much time dealing with failed backups. Support has 2 answers, "uninstall/reinstall" and "it must be your hardware, it can't be us". The product is terrible, and the only thing worse is getting stuck in an auto-renewing contract without a friendly, "hey, your agreement for $1000/mo renews next month". I can't wait to be done with this company! Review collected by and hosted on G2.com.

The EchoPlatform management portal allows us to fully manage our customer's online backups and know when there is a problem, often before the customer does.

There are extensive plugins for things like Exchange and SQL that allow for selective comprehensive backup schemes for just about anything. Many providers can't say that. Review collected by and hosted on G2.com.

There is not much about the product that I dislike. Some clients are apprehensive about cloud backup. Once we show them the capabilities, thought, they are usually on board. Review collected by and hosted on G2.com.

We love the flexibility to perform backup directly in the cloud or chosen by a local backup in cases where bandwidth is sacrificed Review collected by and hosted on G2.com.

A topic that is a little uncomfortable is the option will not be a multi platform language as we have clients who are not able to interpret the English and are complicated to use. Review collected by and hosted on G2.com.