# What's the best conversational commerce platform for AI-driven selling over WhatsApp and web chat?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2 community, what's the best conversational commerce platform for AI-driven selling specifically over WhatsApp and web chat? Comparing tools in the <a class="a a--md" elv="true" href="https://www.g2.com/categories/conversational-commerce-platforms">conversational commerce platforms</a> category on that angle.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/insider-one/reviews"><strong>Insider One</strong></a> natively supports WhatsApp as one of its core channels alongside web and app, and reviewers describe building complex customer journeys and gamified campaigns that reduced cost per lead while increasing conversion.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/twixor/reviews"><strong>Twixor</strong></a> reviewers specifically praise WhatsApp and RCS campaigns tied together with journey building and automated follow-ups, with one reviewer noting WhatsApp has consistently outperformed email for engagement.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/sprinklr-service/reviews"><strong>Sprinklr Service</strong></a> covers messaging as one of 30-plus channels in its platform, with reviewers praising AI-powered routing and real-time supervisor tools, though the review content leans more toward general omnichannel service than WhatsApp specifically.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone selling actively through WhatsApp, has conversion there genuinely outperformed web chat, or is it more of a retention and support channel than a selling one in practice?</p>

##### Post Metadata
- Posted at: 25 days ago
- Author title: SEO Content Specialist
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For anyone running Twixor specifically for WhatsApp campaigns, has that channel actually outperformed email enough to shift budget toward it, or does WhatsApp just reach a different segment of customers entirely?&lt;/p&gt;

##### Comment Metadata
- Posted at: 8 days ago
- Author title: Marketing Executive





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