# How accurate is Gong transcription on calls with crosstalk, low audio or technical terms?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Been comparing notes on how accurate <a class="a a--md" elv="true" href="https://www.g2.com/products/gong/reviews">Gong</a> transcription is on calls with crosstalk, low audio or technical terms. On clear calls, speech-to-text and automatic analysis do the work, and a reliable record of every customer conversation is the main reason teams use it. From what people write on G2, precision dips when audio is low, people talk over each other or the call is full of technical language, with details like email addresses and product names most likely to need a check. Teams handle it by checking the summary against the recording on those particular calls.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">In <a class="a a--md" elv="true" href="https://www.g2.com/categories/revenue-ai-platforms">revenue AI platforms</a>, calls tend to split three ways:</p><ol>
<li>Clear calls with one speaker at a time. The transcript and summary can be used as they are.</li>
<li>Calls with crosstalk or a noisy line. The summary is a good starting point, checked at key moments.</li>
<li>Technical calls full of product names. Specific details get a quick manual check.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Gong clearly suits teams that go through many conversations, since the manual check stays focused on the few calls that need it.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which kinds of call do you double-check? And has asking people to speak one at a time on group calls made a difference?</p>

##### Post Metadata
- Posted at: 1 day ago
- Author title: SEO Content Specialist
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Quick question - for teams with lots of technical calls, do you share a quick list of product names with reps so they say them clearly? Curious if that helps the transcript.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: about 4 hours ago
- Author title: Marketing Executive





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