Blazeo Reviews & Product Details

We have been using Blazeo for several years for a live chat feature on our website and the response from customers has been great. We recently started using them for our inbound call center and it has really helped take the workload off of our receptionist and is great for after hours answering without the cost of hiring a 24/7 receptionist. I am very happy with the service. Review collected by and hosted on G2.com.

I haven't found any issues with the service. It has been an overall, great experience. Review collected by and hosted on G2.com.

Our company has been using Blazeo for over 10 years. We love the product and the service. It is a fantastic add on for SEM/SEO. The customer support has always been on point. Richelle always gets back to us and is able to answer our questions. We would and do recommend this service to all our clients. Review collected by and hosted on G2.com.

The API keeps breaking with our reporting software. Review collected by and hosted on G2.com.

Blazeo has been fantastic with helping me set up live chat on my clients' websites. My customer success specialist, Kylie Becton, is always very responsive and helpful with any issues. Review collected by and hosted on G2.com.

Sometimes the representatives mislabel what type of lead it is but it's always easily resolved. Review collected by and hosted on G2.com.

The phenomenal customer service that they provide Review collected by and hosted on G2.com.

Depending on who the live agent is answering the chat they don't always seem to follow the script. Review collected by and hosted on G2.com.

Excellent customer service and chat integration/implementation. Very friendly and helpful consultants. My Onboarding & Implementation Manager was Susan Moore. She did an excellent job for me. The service is very easy to use/manage. Review collected by and hosted on G2.com.

I have identified no specific complaints or issues. I'm fairly new to the service. All is working well so far. Review collected by and hosted on G2.com.

Accurate lead finder meeting today's needs for online business. Review collected by and hosted on G2.com.

So far it's working great for me and my team. Review collected by and hosted on G2.com.

Conversion is way better with Blazo. We have received way more leads. Review collected by and hosted on G2.com.

Sometimes the Live Person is not reading what the chat person is actually wanting and it seems like a bot behind the chat. Review collected by and hosted on G2.com.

Chatbots help in resolving customer queries 24/7 and the reporting dashboard provides valuable insights into the customer service performance. Customer support is very much resolved with the automated chatbots and it can be frequently used any time. Review collected by and hosted on G2.com.

Pricing is high for a small business entrepreneur and also there is not much customization available to design for customer needs. Review collected by and hosted on G2.com.

As per my concern i really like Apex Chat , easy interface ,running smoothly. Sometimes we cant keep track all the leads which coming from the website but ApexChat always be there to refined for us. The chat agents always response in a professional manner in a effective time period. Review collected by and hosted on G2.com.

There is nothing as such i dont like.Over all it was good experience with Apexchat. Review collected by and hosted on G2.com.

Being able to answer questions for customers that I cannot answer myself, or that they may have been afraid to ask directly. It assures them they will be taken care of accordingly. Review collected by and hosted on G2.com.

So far... only the fact that I didn't know about it sooner! Review collected by and hosted on G2.com.