--- title: Blazeo Reviews meta\_title: 'Blazeo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Blazeo works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 16 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Blazeo Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Blazeo but has limited features. Are you part of the Blazeo team? [Upgrade your plan](https://my.g2.com/blazeo-blazeo/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The Best Conversational AI that helps you find and keep more customers Lead conversion tools and expertise to capture, qualify and convert customers. Capture more business from every channel. - Engage every lead instantly with Conversion Intelligence — across chat, email, text, and calls - Automate follow-ups, appointments, and workflows so no opportunity slips through the cracks - Centralize all lead activity, communications, and reporting into SmartHub to boost conversion and ROI * * * Seller [Blazeo](https://www.g2.com/sellers/blazeo) Discussions [Blazeo Community](https://www.g2.com/products/blazeo-blazeo/discuss) Languages Supported English, Spanish Overview by Spencer Gutterman Show More ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/blazeo-blazeo/competitors/alternatives) ## User Insights Average based on 16 real user reviews. [Log in to unlock pricing and user insights](/login) ![Steve H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve H.") SH Steve H. President Small-Business (50 or fewer emp.) 8/27/2024 "Blazeo helps us capture more prospects." 5/5 What do you like best about Blazeo? We have been using Blazeo for several years for a live chat feature on our website and the response from customers has been great. We recently started using them for our inbound call center and it has really helped take the workload off of our receptionist and is great for after hours answering without the cost of hiring a 24/7 receptionist. I am very happy with the service. Review collected by and hosted on G2.com. What do you dislike about Blazeo? I haven't found any issues with the service. It has been an overall, great experience. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? I think it really helps giving my prospects a place to ask questions and it helps me because they capture the prospect's information right there for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joseph H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph H.") JH Joseph H. Principal Consultant Small-Business (50 or fewer emp.) 8/22/2024 "Great Service & Product" 5/5 What do you like best about Blazeo? Our company has been using Blazeo for over 10 years. We love the product and the service. It is a fantastic add on for SEM/SEO. The customer support has always been on point. Richelle always gets back to us and is able to answer our questions. We would and do recommend this service to all our clients. Review collected by and hosted on G2.com. What do you dislike about Blazeo? The API keeps breaking with our reporting software. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? Adding addtional value to SEM programs and also allowing leads to come in after hours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Del M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Del M.") DM Del M. Sports Videographer Small-Business (50 or fewer emp.) 8/21/2024 "Exceptional live chat service" 5/5 What do you like best about Blazeo? Blazeo has been fantastic with helping me set up live chat on my clients' websites. My customer success specialist, Kylie Becton, is always very responsive and helpful with any issues. Review collected by and hosted on G2.com. What do you dislike about Blazeo? Sometimes the representatives mislabel what type of lead it is but it's always easily resolved. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? Helping my clients obtain leads from their website with minimal effort on their end. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brian W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian W.") BW Brian W. Director of SEO Small-Business (50 or fewer emp.) 8/21/2024 "Kylie and the Apex Team have been fantastic to work with!" 5/5 What do you like best about Blazeo? The phenomenal customer service that they provide Review collected by and hosted on G2.com. What do you dislike about Blazeo? Depending on who the live agent is answering the chat they don't always seem to follow the script. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? Creating a solution to have a live agent on our websites that our clients can utilize rather than having someone in the office handle that responsibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 8/21/2024 "Excellent customer service and chat integration/implementation…" 5/5 What do you like best about Blazeo? Excellent customer service and chat integration/implementation. Very friendly and helpful consultants. My Onboarding & Implementation Manager was Susan Moore. She did an excellent job for me. The service is very easy to use/manage. Review collected by and hosted on G2.com. What do you dislike about Blazeo? I have identified no specific complaints or issues. I'm fairly new to the service. All is working well so far. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? No issues at present. Review collected by and hosted on G2.com. Show More 8/23/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 8/23/2024 "I switched from Live Chat to Blazeo and had immediate increase in chats!" 4.5/5 What do you like best about Blazeo? Conversion is way better with Blazo. We have received way more leads. Review collected by and hosted on G2.com. What do you dislike about Blazeo? Sometimes the Live Person is not reading what the chat person is actually wanting and it seems like a bot behind the chat. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? Lead Generation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohsin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohsin T.") MT Mohsin T. Web Developer Small-Business (50 or fewer emp.) 6/30/2022 "Best for generating leads without 24x7 availability of a person" 4/5 What do you like best about Blazeo? I liked the apex chat to generate leads without the availability of a real person. we can easily grab the notification of the form filled by the user. And we can easily get the email & name & can contact the person later. Review collected by and hosted on G2.com. What do you dislike about Blazeo? UI is not as good as it is to be. Sometimes it's frustrating for the user to get the modal popup & the bubbler on the mobile but the goo d part Is that we can remove that bubble from the mobile phone easily. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? Their support is quite fast & they solve the issue as soon as possible. But they need to work on their UI/UX to make the dashboard more attractive to please the Agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ankit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit K.") AK Ankit K. Sr. Manager Marketing Mid-Market (51-1000 emp.) 9/8/2021 "A decent experience for the medical writing industry" 3.5/5 What do you like best about Blazeo? Its easy to use. Adding their code on the website is easy. They prepare an exhaustive data bank of questions that gets made before they start taking chats. Review collected by and hosted on G2.com. What do you dislike about Blazeo? Depending on the industry, it can be tricky for chat service providers to take questions on your behalf. For the medicine/pharma industry, it's a better idea to manage chat inhouse and any deviation from the knowledge bank they create leads to a IDK chat. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? Apex chat helps in client services and taking leads from the website. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Small-Business (50 or fewer emp.) 8/19/2021 "Wonderful program so far" 4.5/5 What do you like best about Blazeo? Being able to chat with customers effectively without technical issues Review collected by and hosted on G2.com. What do you dislike about Blazeo? Nothing I dislike so far. It accomplishes what I need it to do Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? Able to communicate with customers on our website in real time and without delays. Able to build stock responses to save time. Time saving is the best benefit Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AD Angela D. Small-Business (50 or fewer emp.) 3/31/2020 "Excellent experience" 5/5 What do you like best about Blazeo? Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and eliciting thorough answers which can be difficult in a legal environment. Their customer service is always top-notch. I have also always been impressed by the speed at which the transcripts arrive to us and allow us to engage the customer. Review collected by and hosted on G2.com. What do you dislike about Blazeo? We recently switched website providers, so my only dislike is that our new providers are not carrying ApexChat. Otherwise, I cannot think of anything Apexchat could do differently. We've been very happy. Review collected by and hosted on G2.com. What problems is Blazeo solving and how is that benefiting you? There is a very strong online presence in the legal community, so the ability for prospects to chat is super important to our business. The availability for prospects to reach out this way is extremely beneficial. I myself prefer a chat function over a phone call on occasion. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Blazeo? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Blazeo ](https://www.g2.com/products/blazeo-blazeo/discussions/new) GU Guest User What is Apex Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-apex-chat-used-for) [ View all Discussions ](https://www.g2.com/products/blazeo-blazeo/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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