---
title: Akita Reviews
meta_title: 'Akita Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Akita works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 2
  scale: '5'
date_modified: '2026-06-30'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Akita Reviews
**Vendor:** Akita  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About Akita
Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding



## Akita Pros & Cons
**What users like:**

- Users find Akita's **implementation ease** beneficial, enjoying its intuitive UI for quick onboarding and setup. (1 reviews)
- Users find Akita to be **very easy to navigate** , enhancing their experience with smooth implementation of playbooks. (1 reviews)

**What users dislike:**

- Users find the **Gmail integration clunky** , making it challenging to launch playbooks quickly and efficiently. (1 reviews)

## Akita Reviews
  ### 1. Akita is a great tool, but believe we weren't using it to it's full potential.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Robert T. | Customer Success Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2025

**What do you like best about Akita?**

Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging.

**What do you dislike about Akita?**

The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time.

**What problems is Akita solving and how is that benefiting you?**

Akita made it easy to draft and deploy customer messaging strategies. We also used it for note taking and rating over all customer sentiment.

  ### 2. Akita is grat for helping me manage my tasks and gauge customer health

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ben W. | Manager of Customer Success, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 22, 2020

**What do you like best about Akita?**

Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and salesforce are excellent and help my team stay connected to our goals and unique customer profiles. Their support is seriously top-notch, too. Responses are very fast and extremely applicable.

**What do you dislike about Akita?**

The list view takes a little time getting used to, but it is still very easy to customize the columns/fields that are important to each user.

**Recommendations to others considering Akita:**

Take time to go through the help documents. It may take extra time, but it is very valuable

**What problems is Akita solving and how is that benefiting you?**

We are able to understand how each interaction with our customers impacts their overall health score. The calculation and the entry of those interactions is very easy, helping us make data-driven decisions in a snap.


## Akita Discussions
  - [What is Akita used for?](https://www.g2.com/discussions/what-is-akita-used-for)

- [View Akita pricing details and edition comparison](https://www.g2.com/products/akita/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+11%3A48%3A22+-0500&secure%5Bsession_id%5D=d94be92d-b321-48be-b267-0e2531fa9545&secure%5Btoken%5D=598f75d2a50b29111a53719de7505aebd24517314d720e7cbea0af9b8849fe73&format=llm_user)

## Akita Features
**Customer Information**
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys

**Predictions**
- Churn Risk
- Upsell Opportunities
- Custom Triggers

**Platform**
- Reporting & Dashboards
- API & Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Customer Success**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top Akita Alternatives
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