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Customer Success Software
Akita
Akita Reviews

Bill360

Sponsored

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Bill360

4.9/5

(14)

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Akita

3.8/5

(2)

3.8 out of 5 stars

5 star

0%

3 star

0%

2 star

0%

1 star

0%

How would you rate your experience with Akita?

See all 2 Akita reviews

Bill360

Sponsored

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

Bill360

4.9/5

(14)

Visit Website

Product Information

Product Information

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Akita Reviews & Product Details

Profile Status

This profile is currently managed by Akita but has limited features.

Are you part of the Akita team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding

Seller

Languages Supported

English

Product Description

Akita is a Customer Success Management platform that helps companies nurture, retain, and grow revenue from their existing customer base, it integrates with many software-as-a-service products to provide a 360-degree view of each customer, customer health scoring, automatic alarms, customer playbooks, voice-of-the-customer reporting and more.

Overview by

Andrey Vasilyev

Pricing

Pricing provided by Akita.

Start

Starting at $159.00

3 License Per Month

Connect

Starting at $480.00

3 License Per Month

View More Pricing Information

Bill360

Sponsored

You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

Bill360

4.9/5

(14)

Visit Website

Top-Rated Alternatives

ChurnZero

Gainsight Customer Success

Gainsight Customer Success

ClientSuccess

View All Alternatives

Akita Integrations

(2)

Integration information sourced from real user reviews.

Google Workspace

Salesforce Sales Cloud

Akita Media

Akita Demo - Account View

Akita aggregates your customer data from 100+ SaaS tools providing a 360-degree view of each customer.

Akita Demo - Task Management

Akita's Planner makes it easy for you to manage your tasks on a day-to-day basis.

Akita Demo - Powerful Segmentation Filters

Filter your Accounts and Contacts to create powerful segments. You can use these segments to trigger playbooks and build intelligent Customer Health Scores.

Akita Demo - Customizable and Shareable Dashboards

Akita's customizable dashboards give your CSMs a high-level view of the health of their accounts. Build multiple dashboards and share them with your teammates.

Akita Demo - Powerful Customer Health Scores

Create multiple health scores based on criteria you specify.

Have you used Akita before?

Answer a few questions to help the Akita community

Akita Reviews (2)

Reviews

Akita Reviews (1)

3.8

2 reviews

0

1

0

0

0

Pros & Cons

Generated from real user reviews

Navigation Ease (1) Implementation Ease (1) Clunky Interface (1)

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Mid-Market (51-1000 emp.) (1)

User (1)

Customer Success (1)

Computer Software (1)

North America (1)

G2 reviews are authentic and verified.

We strive to keep our reviews authentic.

G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.

RT

Robert T.

Customer Success Representative

Mid-Market (51-1000 emp.)

1/15/2025

"Akita is a great tool, but believe we weren't using it to it's full potential."

3.5/5

What do you like best about Akita?

Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time. Review collected by and hosted on G2.com.

What problems is Akita solving and how is that benefiting you?

Akita made it easy to draft and deploy customer messaging strategies. We also used it for note taking and rating over all customer sentiment. Review collected by and hosted on G2.com.

The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

Validated through a business email account

This reviewer was offered a nominal gift card as thank you for completing this review.

Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

BW

Ben W.

Manager of Customer Success

Mid-Market (51-1000 emp.)

9/22/2020

"Akita is grat for helping me manage my tasks and gauge customer health"

4/5

What do you like best about Akita?

Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and salesforce are excellent and help my team stay connected to our goals and unique customer profiles. Their support is seriously top-notch, too. Responses are very fast and extremely applicable. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The list view takes a little time getting used to, but it is still very easy to customize the columns/fields that are important to each user. Review collected by and hosted on G2.com.

Recommendations to others considering Akita:

Take time to go through the help documents. It may take extra time, but it is very valuable Review collected by and hosted on G2.com.

What problems is Akita solving and how is that benefiting you?

We are able to understand how each interaction with our customers impacts their overall health score. The calculation and the entry of those interactions is very easy, helping us make data-driven decisions in a snap. Review collected by and hosted on G2.com.

The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

Validated through a business email account

This reviewer was offered a nominal gift card as thank you for completing this review.

Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

There are not enough reviews of Akita for G2 to provide buying insight. Below are some alternatives with more reviews:

ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

Gainsight Customer Success

Gainsight CS is a complete Customer Success Platform.

ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform

Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.

Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS.

Vitally helps your B2B company ensure the right customers continuously use your product in the right way.

Salesforce Service Cloud

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

HubSpot Service Hub

Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.

Certinia PS Cloud

Certinia PS Cloud leverages Salesforce,built on Force.com. Manage people, customers, projects and financials in one integrated app.

Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives.

Pricing Options

Pricing provided by Akita.

Start

Starting at $159.00

3 License Per Month

Connect

Starting at $480.00

3 License Per Month

View More Pricing Information

Categories on G2

Customer Success

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Akita

3.8/5

(2)

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