--- title: Akita Reviews meta\_title: 'Akita Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Akita works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 2 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Akita Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **implementation ease** of Akita, finding navigation and setup straightforward and efficient. [(1 mentions)](https://www.g2.com/products/akita/reviews?filters%5Bsentiment_snippet%5D=1994178&qs=pros-and-cons#reviews) Users appreciate the **navigation ease** of Akita, finding it simple to implement new playbooks and messaging. [(1 mentions)](https://www.g2.com/products/akita/reviews?filters%5Bsentiment_snippet%5D=1994176&qs=pros-and-cons#reviews) Users find the **Gmail integration clunky** , hindering quick daily playbook launches and overall efficiency. [(1 mentions)](https://www.g2.com/products/akita/reviews?filters%5Bsentiment_snippet%5D=1994174&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Akita ##### 1. Implementation Ease Users appreciate the **implementation ease** of Akita, finding navigation and setup straightforward and efficient. [ See 1 mentions ](https://www.g2.com/products/akita/reviews?filters%5Bsentiment_snippet%5D=1994178&qs=pros-and-cons#reviews) See Related User Reviews ![Robert T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert T.") RT Robert T. Mid-Market (51-1000 emp.) 3.5/5 "Akita is a great tool, but believe we weren't using it to it's full potential." What do you like about Akita? Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging. ##### 2. Navigation Ease Users appreciate the **navigation ease** of Akita, finding it simple to implement new playbooks and messaging. [ See 1 mentions ](https://www.g2.com/products/akita/reviews?filters%5Bsentiment_snippet%5D=1994176&qs=pros-and-cons#reviews) See Related User Reviews ![Robert T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert T.") RT Robert T. Mid-Market (51-1000 emp.) 3.5/5 "Akita is a great tool, but believe we weren't using it to it's full potential." What do you like about Akita? Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging. ### Top Cons or Disadvantages of Akita ##### 1. Clunky Interface Users find the **Gmail integration clunky** , hindering quick daily playbook launches and overall efficiency. [ See 1 mentions ](https://www.g2.com/products/akita/reviews?filters%5Bsentiment_snippet%5D=1994174&qs=pros-and-cons#reviews) See Related User Reviews ![Robert T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert T.") RT Robert T. Mid-Market (51-1000 emp.) 3.5/5 "Akita is a great tool, but believe we weren't using it to it's full potential." What do you dislike about Akita? The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time. ## Top-Rated Alternatives [ ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ ![ClientSuccess](https://images.g2crowd.com/uploads/product/hd_favicon/d83b749611ea5c35768ab05f8a13789f/clientsuccess.svg "ClientSuccess") ClientSuccess 4.4/5(424) ](https://www.g2.com/products/clientsuccess/reviews) [ View All Alternatives ](https://www.g2.com/products/akita/competitors/alternatives) ![Robert T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert T.") RT Robert T. Customer Success Representative Mid-Market (51-1000 emp.) 1/15/2025 "Akita is a great tool, but believe we weren't using it to it's full potential." 3.5/5 What do you like best about Akita? Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging. Review collected by and hosted on G2.com. What do you dislike about Akita? The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time. Review collected by and hosted on G2.com. What problems is Akita solving and how is that benefiting you? Akita made it easy to draft and deploy customer messaging strategies. We also used it for note taking and rating over all customer sentiment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ben W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben W.") BW Ben W. Manager of Customer Success Mid-Market (51-1000 emp.) 9/22/2020 "Akita is grat for helping me manage my tasks and gauge customer health" 4/5 What do you like best about Akita? Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and salesforce are excellent and help my team stay connected to our goals and unique customer profiles. Their support is seriously top-notch, too. Responses are very fast and extremely applicable. Review collected by and hosted on G2.com. What do you dislike about Akita? The list view takes a little time getting used to, but it is still very easy to customize the columns/fields that are important to each user. Review collected by and hosted on G2.com. Recommendations to others considering Akita: Take time to go through the help documents. It may take extra time, but it is very valuable Review collected by and hosted on G2.com. What problems is Akita solving and how is that benefiting you? We are able to understand how each interaction with our customers impacts their overall health score. The calculation and the entry of those interactions is very easy, helping us make data-driven decisions in a snap. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Akita for G2 to provide buying insight. 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