--- title: Akita Reviews meta_title: 'Akita Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Akita works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 2 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

Akita Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the implementation ease of Akita, finding the new interface and playbook setup very user-friendly. (1 mentions)
Users find the navigation ease of Akita convenient, enhancing their experience in implementing playbooks and messaging. (1 mentions)
Users find the clunky interface hinders quick daily launches of playbooks, affecting efficiency and usability. (1 mentions)

Top Pros or Advantages of Akita

Top Cons or Disadvantages of Akita

Robert T.
RT
Robert T.
Customer Success Representative
Mid-Market (51-1000 emp.)
"Akita is a great tool, but believe we weren't using it to its full potential."
3.5/5
What do you like best about Akita?

Akita is pretty easy to navigate with the new user interface and made it easy to implement new playbooks and messaging. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time. Review collected by and hosted on G2.com.

Ben W.
BW
Ben W.
Manager of Customer Success
Mid-Market (51-1000 emp.)
"Akita is great for helping me manage my tasks and gauge customer health"
4/5
What do you like best about Akita?

Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and Salesforce are excellent and help my team stay connected to our goals and unique customer profiles. Their support is seriously top-notch, too. Responses are very fast and extremely applicable. Review collected by and hosted on G2.com.

What do you dislike about Akita?

The list view takes a little time getting used to, but it is still very easy to customize the columns/fields that are important to each user. Review collected by and hosted on G2.com.

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