--- title: Airship Reviews meta_title: 'Airship Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how Airship works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 83 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Airship Reviews **Vendor:** Airship **Category:** [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) **Average Rating:** 4.0/5.0 **Total Reviews:** 83 ## About Airship Customer-obsessed companies outperform their competitors in revenue growth and customer retention, but only 6% of brands actually deliver true customer-centric experiences. The problem? In our mobile-first world, customers expect a unified, seamless experience wherever they interact with brands. But most often, those experiences are disconnected. Airship has everything you need to get mobile-first customer experience right — on the web, in the app and everywhere in between. Since the dawn of mobile apps, Airship has helped our customers create innovative mobile customer experiences. We delivered the industry’s first push notification and first in-app message. Then we powered the first mobile wallet boarding pass, now the digital norm for travelers. We enabled the first commercial use of Live Activities on the day it was launched by Apple. Most recently, we launched the world’s first no-code native Experience Editor for app and web, enabling marketers and product managers to engage with customers wherever they are and get work done in minutes instead of months without ongoing developer support. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then our AI-powered journey orchestration, content creation and experimentation solutions kick in — all no-code and highly flexible. Customer-facing teams can quickly design, deploy and iterate cohesive in-session experiences on the web and in the app. The result? Deeper customer engagement, better conversion. When it comes to helping brands get customer experience right in a mobile-first world, no one knows more, does more or cares more than Airship. ## Airship Pros & Cons **What users like:** - Users commend the **outstanding customer support** at Airship, highlighting proactive engagement and genuine care for client success. (3 reviews) - Users value the **proactive support** from Airship's team, enhancing collaboration and overall product effectiveness. (3 reviews) - Users value the **strong partnership** with Airship, appreciating their responsiveness and commitment to product improvement and collaboration. (2 reviews) - Users value the **proactive customer engagement** from Airship, appreciating their responsiveness and collaboration on product improvements. (1 reviews) - Users love the **ease of use** of Airship, allowing them to focus on meaningful customer engagement effortlessly. (1 reviews) - Easy Setup (1 reviews) - Email Management (1 reviews) - Users praise the **user-friendly console** of Airship, allowing efficient management and enhanced engagement for mobile apps. (1 reviews) - Implementation Ease (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users frequently experience **delay issues** with Airship, causing inefficiency and frustration when completing tasks. (2 reviews) - Users find **slow loading** times and inefficiencies with Airship, making even simple tasks frustrating and time-consuming. (2 reviews) - Users experience **slow performance** with Airship, making simple tasks inefficient and frustrating due to long delays. (2 reviews) - Users report that Airship's **inefficient campaign management** leads to time-wasting, poor UX/UI, and frequent errors. (1 reviews) - Users report **complex features** in Airship lead to inefficiencies, poor UX, and a frustrating user experience. (1 reviews) - Downtime Issues (1 reviews) - Integration Difficulty (1 reviews) - Interface Usability (1 reviews) - Lack of Insights (1 reviews) - Learning Curve (1 reviews) ## Airship Reviews ### 1. The WORST CEP I've ever worked with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Airship?** The Product team at Airship has been very proactive in engaging with us and gathering product improvement ideas. They are responsive, open to feedback, and eager to collaborate. The Email team in particular stands out as fantastic—genuinely interested in solving problems, improving the product, and making sure it meets our needs. **What do you dislike about Airship?** Working with Airship is mostly inefficient and time-consuming. The tool is unintuitive, with poor UX/UI, frequent errors, and long delays (e.g., test emails taking up to 15 minutes, segmentation loading very slowly). Multichannel retargeting is practically non-existent, making it difficult to run integrated campaigns. Many processes require workarounds, and nothing feels smooth or reliable. Support ticket resolutions can take days or weeks, and for complex issues the recommendation is often to hire a TAM—despite the tool itself not functioning properly. Overall, it makes even simple tasks unnecessarily difficult and wastes significant time. Only consider this tool if you would genuinely prefer creating promotional materials in Microsoft Paint. **What problems is Airship solving and how is that benefiting you?** Airship is meant to handle customer engagement and campaign automation, but it only partially solves these problems. The tool has many insufficiencies—campaign setup is slow and error-prone, multichannel retargeting is largely missing, and workflows are inefficient. Yes, new features are being added and the product is improving, but not nearly enough to keep up with competitors. **Official Response from Airship Team:** > Thank you for taking the time to share such thoughtful and detailed feedback. We take feedback like yours very seriously. It’s how customers like you help us take the product to the next level. We’re glad to hear that our Product and Email teams have stood out in their engagement and commitment to solving problems. At the same time, we deeply regret that you experienced inefficiencies, poor UX/UI, delays, and frustrations with support. That is not the standard we hold ourselves to. Rest assured, your feedback has been shared with our entire product and engineering teams, who are actively working to address the challenges you raised and seeking opportunities to re-earn your trust. We’d greatly value the chance to learn more about your experience in detail. Would you be open to a call with our leadership team? Your perspective will be vital in helping us improve and deliver a smoother, more reliable experience. Thank you again for helping us get better. We are committed to making this right. ### 2. Disappointing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Airship?** Choosing Airship is a bit like choosing IBM back in the day - nobody loses their job for choosing the market leader. **What do you dislike about Airship?** There is something profoundly wrong, in my opinion with an organisation which says that as a small company you are too small for them and you should look elsewhere - even when they have a free option for small companies. After all, most large companies, particularly in technology started out as a small company (e.g. Apple, Google, Facebook). We have worked with other companies and our size has been no barrier for them engaging with us. Airship is the standout exception. Main gripe over, the web site isn't very good and I have found it hard to set up the user journeys that I want. **Recommendations to others considering Airship:** Airship offers the functionality you are likely to need. Perhaps you will have a better experience with their customer service than I have had in which case go ahead and use them. Otherwise, there are alternatives who in my experience are very happy to engage with you. **What problems is Airship solving and how is that benefiting you?** Keeping our customers engaged. We haven't realised as many benefits as we would like because Airship will not turn on the functionality. ### 3. Very pricy, switched to SNS **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2016 **What do you like best about Airship?** Their API was actually nice and batch sending notifications. **What do you dislike about Airship?** Their price. Their support. Their device management tools. **Recommendations to others considering Airship:** Don't. Use Amazon SNS **What problems is Airship solving and how is that benefiting you?** We were using it for push notifications. Switched to Amazon SNS - [View Airship pricing details and edition comparison](https://www.g2.com/products/airship/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A06%3A49+-0500&secure%5Bsession_id%5D=83731d07-928b-44c5-abac-fc1cf31f98a7&secure%5Btoken%5D=42dad93931252a9b91947ddd13565f00c7ce1777eb72b08b043c31c4cc1c9e7b&format=llm_user) ## Airship Features **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications - Customer Segmentation **Analysis** - Campaign Analysis - Uninstall Tracking - Activity Dashboard - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Analytics** - Campaign Performance - Audience Insights - Drip Campaigns **Campaigns** - Proximity Marketing - Alerts/Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications - Mobile Alerts **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations - App Notifications - SMS Notifications - Web Notifications **Engagement** - Coupons and Promotions - Social Promotion **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - AI/Machine Learning **Additional Functionality** - Multi-Channel Marketing - API - Drag & Drop - Communication Management - Event Triggered Actions - Multi-Language - Reporting/Analytics - Template Management - Geotargeting - Customer Journey Mapping - Subscriber Management - Generative AI - Visual Workflow Management - Authentication - Conversion Tracking - Behavior Tracking - Engagement Tracking - Contact Management - AI Copilot - Campaign Management - Notification Editor - Workflow Automation **Platform** - Optimization - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders ## Top Airship Alternatives - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,666 reviews) - [OneSignal](https://www.g2.com/products/onesignal/reviews) - 4.7/5.0 (1,211 reviews) - [CleverTap](https://www.g2.com/products/clevertap/reviews) - 4.6/5.0 (647 reviews)