What do you like best?
In terms of Agiloft's strengths, these include -
Flexibility - the amount of process which can be created and speed in which to configure
Configuration, not coding - saves rework, time and provides the opportunity to implement easily
Price and service - good value, resellers and engagement from Agiloft themselves
What do you dislike?
In terms of areas Agiloft could improve -
UI is slightly out-dated - does not necessarily prevent user adoption
Minor bugs - most of which addressed quickly by Agiloft or alternative solutions
Reporting - enhanced reporting, look, feel and ease of use, could add significant value
Recommendations to others considering the product:
Similar to many on these review sites, my recommendations for using Agiloft include -
Find a good third party vendor and build a strong relationship, help them understand your business.
Small implementations/ trial/ less complex - these can be worked with an Agile methodology, great starting point.
Large implementations/ complexity/ business critical - build requirements and configure.
The interfaces/ UI does appear out-dated - regular users will overlook this due to the benefits of the tools flexibility and ability to build unique processes for your business.
Have BA's trained/ trial the technology to be able to configure base reports and workflow.
Discuss the technology and implementations with other users and build connections.
Be prepared to implement workarounds in some cases to meet requirements.
What problems are you solving with the product? What benefits have you realized?
We have solved business problems of implementing an IT helpdesk with a 'light touch' ITIL framework, which meets the specific needs of our business. Greater reporting and metrics on IT tickets have been generated for focus on cost savings.
From the creation of adhoc databases - external customer survey and internal quality assurance systems - we have created bespoke systems specific to our business without the need for complex coding. These Agiloft solutions mean we have not had to engage developers (Access/ SQL) and build systems which will require ongoing expert third party maintenance. The systems also have delivered time savings in the process and improved reporting.
We are in the process of building requirements and developing Agiloft to replace the existing legacy ERP/ Contract Management System. This will provide numerous business benefits including a single source of truth, data integrity and enhanced workflow with significant reduction of manual process.