Agiloft Reviews & Product Details


What is Agiloft?

Winner of PC Magazine's Editors' Choice award for Contract Management. Awarded InfoTech Research Group's "Best Value" for Service Desk three years in a row. Over 3 million users at companies ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's innovative applications to automate processes such as: • Contract and Vendor Management • Help Desk • Custom Workflow • Asset Management • Change Management • Document Management • SOX Compliance These applications come with a robust feature set and are built on our unique adaptive technology that allows deep and rapid customization to your specific needs using just a browser, eliminating the need for custom code. All applications are fully integrated because they are built on the same adaptive core, eliminating data silos and making critical information visible and actionable throughout your enterprise. Agiloft makes it easy to automate even the most sophisticated, unique, and complex business processes. And with our agile solution, you won’t need to reinvent the wheel every time your process changes or your business grows. Agiloft effortlessly adapts to meet the needs of your business over time, without added costs. Contact us today for a custom demo!

Write a Review

Agiloft Screenshots


Agiloft Profile Details

Agiloft Profile Details

Provided by:

Provided by:
Alastar Kerpel
Demand Generation Leader | B2B | SaaS

Website
www.agiloft.com
Related Links
Q&A
Languages Supported
English, French, German, Italian, Portuguese, Russian, Spanish
Vendor
Agiloft
Company Website
Year Founded
1991
HQ Location
Redwood City, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
77
Twitter
@Agiloft
Twitter Followers
217
Show moreShow fewer

Companies Using Agiloft

EMC
Chevron
Roche
NASA
WeWork
Emerson Electric
Etsy
PGI
New York City
DTE Energy
Conde Nast
Kaiser Permanente

Agiloft Reviews

Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Region
Write a Review
1-25 of 43 total Agiloft reviews

Agiloft Reviews

Write a Review
Filter By
Connections
Show reviews that mention
1-25 of 43 total Agiloft reviews
Copy Review URL
Software Developer
Enterprise
(1001-5000 employees)
Validated Reviewer
Review Source
Copy Review URL

"This is my experience with this awesome product "Agiloft"!"

What do you like best?

Agiloft has many advantages over others, because it is very easy to use and has great flexibility to customize your Knowledge Base and develop workflows to automate mundane tasks, integrate with other software tools and increase the user's final satisfaction.

On the other hand, Agiloft has reduced the delivery time of the approval of our orders in three days, which represents a great added value for a high volume and fast-paced company like ours. In addition, once the platform is built, the implementation specialist provides all the necessary tools to make modifications and updates as the modifications arise.

What do you dislike?

I think we've just had a problem with technical support, because it provides quick but not very useful answers. Fortunately, we can work with our implementation specialist when support tickets require escalation. There is a clear enthusiasm to help, but the communication of the support lacks depth. You have to be extremely specific with the desired resolution.

Recommendations to others considering the product:

As Agiloft has helped our organization, I think it can also help you and your company, for this reason, my recommendation is simply to try this product!.

On the other hand, Agiloft is a cheaper product than others similar products!

What problems are you solving with the product? What benefits have you realized?

Agiloft has multiple benefits, including the ability to customize and do anything without programming, quickly and easily. Agiloft is a service that allows our users to work safely and quickly, as it increases the rate of choice and reduces operational errors.

Copy Review URL
Healthcare Architect in the Business Development/Medical Economics Dept
Hospital & Health Care
Enterprise
(1001-5000 employees)
Validated Reviewer
Review Source
Copy Review URL

"Customization Contract Management Workflow"

What do you like best?

We really needed a customized solution for our healthcare contracts. Every other system we looked at was very rigid and did not give us flexibility.

Agiloft really thinks of the user and makes implementations very easy and automated.

Unlimited End User portal is a huge plus for us.

What do you dislike?

You have to be careful of how custom you go because their support may not understand the modifications and intentions of the modifications.

Recommendations to others considering the product:

Just realize that it will take you longer to gather and organize the information than it will take Agiloft to implement.

What problems are you solving with the product? What benefits have you realized?

Red line and document comparisons. Automation of our workflow in document creation and signage. We are also aligning the contract to our EPIC plan codes in order to line up the financials.

Copy Review URL
Procurement Specialist
Information Technology and Services
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"We utilize this unique tool to manage requisitions, approvals, and contractor ticketing. "

What do you like best?

Agiloft is very user friendly and has tremendous flexibility for you to customize your Knowledge Base and develop workflows to automate mundane tasks, eliminate human error, integrate with other software tools, and increase end user satisfaction. Once the platform is built, the implementation specialist arms you with all of the tools necessary to make modifications and updates as the need for tweaks arises.

What do you dislike?

We have a history of quick but unhelpful responses from customer support. Fortunately, we are able to work with our implementation specialist when support tickets require escalation. There is a clear eagerness to assist, but the communication from support lacks depth. You have to be extremely specific with your desired resolution.

What problems are you solving with the product? What benefits have you realized?

Agiloft has decreased our requisition approval turnaround time by four days - a huge value add to a fast pace high volume company like ours.

Copy Review URL
Project Executive
Information Technology and Services
Small-Business
(2-10 employees)
Validated Reviewer
Review Source
Copy Review URL

"The best system for keeping track of the details."

What do you like best?

This product is powerful and customizable. Totally cool system.

the people at Agiloft are the best part. They care and do help. For a good price. Very affordable.

What do you dislike?

I find the instruction for customizing to be confusing. I usually need to call Agiloft.

they always get me to where I want to go.

Recommendations to others considering the product:

This is a true enterprise product. The company is very helpful in many ways. Especially the custom support.

This product is by far the best value out there at this time.

What problems are you solving with the product? What benefits have you realized?

I am keeping track of the details regarding projects we are working. Also keeping track of the people who are involved and the paperwork as well. It is awesome!

Copy Review URL
Lead IT Manager
Information Technology and Services
Enterprise
(5001-10,000 employees)
Validated Reviewer
Review Source
Copy Review URL

"It Just Works"

What do you like best?

This is going to sound boring, but Agiloft just works as it should. We migrated from a very basic system. Our last system required us to use it based on the way it was made to operate. Agiloft on the other hand has been customized to reflect our processes. For example, tickets get routed automatically based on the processes we are already using.

What do you dislike?

This isn't exactly a complaint but when you get going with Agiloft, you can't expect their staff to do it all. What I mean is that, you will need someone to work with the Agiloft staff to flush out your operational processes. This isn't an off-the-shelf system, but rather one that will be customized to your specifications.

What problems are you solving with the product? What benefits have you realized?

Handling 2500 tickets per month::

Technical service needed (hardware, software not working, etc.)

Account requests (new/modify account requests to various systems)

Software requests (applications available to employees)

IT related assets (all hardware controlled by IT)

Technical abuse issues

Copy Review URL
UI
Mid-Market
(501-1000 employees)
Validated Reviewer
Review Source
Copy Review URL

"Very customizeable"

What do you like best?

Agiloft is very customizable. This is both a good and a bad thing-- you can mold it to what you want, but that also adds additional complexity.

You can use a custom portal integration and users would never know they are utilizing the software. All they see is your customized portal with your brand.

Can be a very robust application, but seems to be best suited for a larger environment.

What do you dislike?

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need.

Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Recommendations to others considering the product:

A very flexible platform that can be molded to suit your needs.

That being said, smaller organizations may not be a good fit for this software unless you have staff or budget available to help customize the platform.

As always, ensuring that you know what your business needs are before you implement will help you make your implementation of this or any other software successful.

What problems are you solving with the product? What benefits have you realized?

Does well with tracking all of our customer issues. We have developed a front-end portal that allows customers to create new issues without directly needing to login to Agiloft.

This allows us to ensure we are meeting customer expectations and SLAs for issues that they submit to our service desk. Our BI team can create multiple reports that allow them to spot trends and ensure tickets are worked to completion.

Copy Review URL
CI
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The most customisable software Ive ever worked with"

What do you like best?

The customisation capability is quite remarkable. The configuration can be completely customised to individual company requirements right down to field level. The user interface, colours, fonts, dashboards,and widgets can be tailored specific to a user, or group of users. Even reporting can be customised to use pre-existing business templates.

Im yet to encounter a business scenario or process workflow that cant be configured within the system.

What do you dislike?

The sheer customisation of the system could be daunting for some. That's why its imperative to seek professional advice in the initial phases.

Recommendations to others considering the product:

Definitely worth considering this product.

What problems are you solving with the product? What benefits have you realized?

Agiloft is used by us internally to track customers, prospects, vendors, service desk incidents, time sheets etc. Its great having a single point of truth, and instant event notifications for areas of interest, or running reports with real time information across the company

Copy Review URL
COO and Founder
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Coding-free customization and extreme flexibility puts power in the hands of CRM/ERP users"

What do you like best?

1) Easy coding-free process-oriented customization

2) Highly flexible in terms of automating nearly any business process

3) Overall simplicity yet customizable enough to look like a custom application

4) Easy enough to customize that users can decide how to automate their own jobs, not rely on administrators or professional services, allowing the business to react quickly to changes in requirements.

5) Clearly designed with forethought and ingenuity

6) High quality support and professional services are available

7) Easily interfaced to other systems

What do you dislike?

1) The look and feel is behind the latest offerings from the competition which can make getting users to accept the system more difficult. It does not impact productivity with the system significantly

2) I wish there were more and more complete sample customizations for the various applications the system can be used for. Because it's so easily customized, and because Agiloft's philosophy is to put that power in the hands of users, having a "close" base configuration would allow near instant deployment.

Recommendations to others considering the product:

1) Take the training class

2) Go live with as little customization as possible so that you know exactly what you want to change

3) Include all your users in decisionmaking and delegate customization to first-level management if at all possible, keeping administrators and experts on hand to help.

What problems are you solving with the product? What benefits have you realized?

We switched from NetSuite CRM to Agiloft, because Agiloft could address fully custom support flows and timings which were necessary for our business.

We are switching from NetSuite SFA to Agiloft SFA because our sales people and managers, like in most companies "have their own way" of doing things and want the tool to support them in it rather than forcing them to comply with a standard method or requiring expensive and extensive professional services.

We are investigating switching our billing from NetSuite to Agiloft because we have confidence in Agiloft's management team and their intention to listen to what we need and provide it as fast as possible.

Copy Review URL
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Implementation of IT Helpdesk, adhoc database solutions and development of Contract Mgt System "

What do you like best?

In terms of Agiloft's strengths, these include -

Flexibility - the amount of process which can be created and speed in which to configure

Configuration, not coding - saves rework, time and provides the opportunity to implement easily

Price and service - good value, resellers and engagement from Agiloft themselves

What do you dislike?

In terms of areas Agiloft could improve -

UI is slightly out-dated - does not necessarily prevent user adoption

Minor bugs - most of which addressed quickly by Agiloft or alternative solutions

Reporting - enhanced reporting, look, feel and ease of use, could add significant value

Recommendations to others considering the product:

Similar to many on these review sites, my recommendations for using Agiloft include -

Find a good third party vendor and build a strong relationship, help them understand your business.

Small implementations/ trial/ less complex - these can be worked with an Agile methodology, great starting point.

Large implementations/ complexity/ business critical - build requirements and configure.

The interfaces/ UI does appear out-dated - regular users will overlook this due to the benefits of the tools flexibility and ability to build unique processes for your business.

Have BA's trained/ trial the technology to be able to configure base reports and workflow.

Discuss the technology and implementations with other users and build connections.

Be prepared to implement workarounds in some cases to meet requirements.

What problems are you solving with the product? What benefits have you realized?

We have solved business problems of implementing an IT helpdesk with a 'light touch' ITIL framework, which meets the specific needs of our business. Greater reporting and metrics on IT tickets have been generated for focus on cost savings.

From the creation of adhoc databases - external customer survey and internal quality assurance systems - we have created bespoke systems specific to our business without the need for complex coding. These Agiloft solutions mean we have not had to engage developers (Access/ SQL) and build systems which will require ongoing expert third party maintenance. The systems also have delivered time savings in the process and improved reporting.

We are in the process of building requirements and developing Agiloft to replace the existing legacy ERP/ Contract Management System. This will provide numerous business benefits including a single source of truth, data integrity and enhanced workflow with significant reduction of manual process.

Copy Review URL
Senior Network Administrator
Non-Profit Organization Management
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"This has it all, from help desk to time sheets and everything in between."

What do you like best?

I like the ability as a "admin" to be able to change features with ease from the control panel. If a user has a problem it can generally be fixed internally with out having to consult an engineer. If we want to make a change to the system, the process is generally quick, and very easy to do. The permissions is my favorite, you can allow some, none or all to see things inside of a particular database. The permissions can down to the user level which makes continuity

What do you dislike?

Sometimes when you're making a change, it will go a little crazy and you'll lose some data, you'll be able to recover it, but it does become frustrating when you can't change something quickly in the workflow.

Recommendations to others considering the product:

This is a very agile program which is simple to operate. It gives you full control over everything, yet is easy for the users to understand and use. They have a great implementation team and are very helpful when you have questions after implementation.

What problems are you solving with the product? What benefits have you realized?

By using this we have solved the problem of "Where is my request" and managers are held accountable for processing their departments requests. This program shows the requester and manager where the request is in the approval process. We are also using this as a help desk which tracks all help desk issues. It keeps my department accountable for providing support to the end users. A major benefit that we have realized is that all steps are streamlined and there is no lost time in trying to find the paperwork for a request. It also gives our IT department an complete view of the problems in a case.

Copy Review URL
Project Manager III
Telecommunications
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Limitless? It's true!"

What do you like best?

The Agiloft software is the most flexible, and scalable, platform I have ever worked with. Because of it's flexibility, and scalability, you don't have to have everything figured out right away. The platform allows you to grow the system as you go and incorporate new processes and functions as user input flows in. The lack of required custom coding is a really great feature. It allows us to develop and deploy in much faster intervals. If a user notices a choice missing from a drop down or needs a field added I can add it in a matter of minutes and they can keep working.

What do you dislike?

It is hard to find a 'con' in the system though the lack of a 'clean' mobile interface and app is a bit annoying. In addition all the pop-ups that are required in the mobile interface becomes hard to track which pop-up is linked to what record.

Recommendations to others considering the product:

If you are looking to automate your entire business or just track contracts this platform can do it all and you don't need a million dollar IT budget to maintain it. This system can easily handle a mom and pop shop all the way up to a fortune 500 company.

What problems are you solving with the product? What benefits have you realized?

We are currently implementing Agiloft to vertically integrate all of our network assets and regulatory compliance data. Through the development of this 'documentation system' we will be able to quickly analyze our network performance metrics and show how we are achieving our high network availability policy.

Copy Review URL
Sr. Web Developer
Aviation & Aerospace
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"The personalized customer support is what attracted us to Agiloft and they have not disappointed us!"

What do you like best?

We switched from Microsoft Dynamics CRM to Agiloft because we could never get any customer support when we needed it for the numerous issues we were having with their software. The switchover was practically painless and the personalized customer support we have received has been incredible! Any questions or issues I have had when initially setting up the new system were answered immediately and very professionally! Everyone I have dealt with has been extremely friendly and helpful and get back with me promptly! What a world of difference from the customer support we received (or didn't receive) from Microsoft Dynamics!

What do you dislike?

I can't say that there is anything I dislike. There have been some server issues, but most of the time they have not affected us and the only reason I am aware of them is through their email informing us that there has been a problem and what they are doing to resolve it.

Recommendations to others considering the product:

If you're looking for a good CRM system with personalized and friendly customer support - Agiloft is the system for you!

What problems are you solving with the product? What benefits have you realized?

Our sales people are literally all around the globe and they need to update their CRM updates need to be entered in a timely manner often while they are on the road in far away places. In the past, often they were often not able to update on the road for various reasons and they would end up having to email me their required updates and I would have to enter them for them. This was time consuming for all of us and it would cause a lot to fall through the cracks simply because they couldn't update their opportunities themselves while they were thinking about their changes. Now we have none of those issues and all of our sales people are entering all their own updates as they have changes. A system can only be functional if it is used and now our CRM system is being fully utilized!

Copy Review URL
Systems Analyst
Computer Software
Mid-Market
(501-1000 employees)
Validated Reviewer
Review Source
Copy Review URL

"Safe Horizon has successfully implemented the Agiloft Contract Management System as tailored to meet"

What do you like best?

The contract approval workflow process and the email reminders notifying relevant individuals and departments that contracts are due to be renewed or have expired.​

What do you dislike?

The Group and Team concept and settings are difficult to understand at first and can be daunting to implement. Once understood the level of security and functionality is very impressive.

What problems are you solving with the product? What benefits have you realized?

Replaced a completely manual system requiring paper work to be routed from department to department with Agiloft's automated one eliminating most hard copy documents.

Copy Review URL
Operations Manager
Information Technology and Services
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Agiloft began as a single need an evolved into an integral business system."

What do you like best?

Agiloft has a great deal of flexibility that allows you to streamline the operations within your business. We originally started with a help desk system that enabled us to better communicate with our customers. As we worked with the customers, we saw ways to expand and include other facets of our organization to improve the overall communications within the organization and with our customers.

The system provided information on our customers that everyone in the organization can see.

We were able to integrate cross referencing with other systems to ensure tracking was enabled throughout multiple systems.

What do you dislike?

I would like to see improvements in the UI of the overall system; some areas are very dated looking. In addition, streamlining the search and replace functionality, I'd like to see this be accomplished with less clicks and pop-us opening.

Recommendations to others considering the product:

The Agiloft team does a thorough job of understanding your system needs and quickly implementing the system to have you online in the shortest amount of time. The ability to modify the system when your business requirements change in a timely manner is critical in business today and Agiloft provides that capability.

What problems are you solving with the product? What benefits have you realized?

We have solved tracking and servicing our customers. The system provides us the ability to keep a pulse on each customer and notify internal teams immediately. The system provides us the ability to search history across all customers at one time. This ability assists with cross-training new and existing employees and to quickly recommend already researched issues to other customers quickly.

Copy Review URL
AR
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
Copy Review URL

"Systems Engineer"

What do you like best?

Agiloft is a very powerful platform that allows us to have custom automated workflows, access read/write restrictions, and design external custom interfaces with third party vendors.

What do you dislike?

The platform is powerful if you understand your way around the system. It took a bit of time to get up to speed to use, and we had to use their internal consultant system to understand how to do some custom integrations.

Recommendations to others considering the product:

Consider the setup time required and budget for additional hours of extra consultant hours to build up the system.

What problems are you solving with the product? What benefits have you realized?

We are using agiloft to increase workflow efficiency and reduce turnaround times.

Copy Review URL
AM
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Custom software for an off-the-shelf price"

What do you like best?

I'm continually amazed at how flexible Agiloft is. I use it for multiple purposes myself - Help Desk, Workflow, Document Management, and Project Management - and have also implemented custom business process applications for many of my clients. Once you get the hang of the customization (which is all done right in the browser, so you don't have to write any code), this software can do practically anything you need it to, for a much lower cost than typical custom software.

It's also very reliable and fairly bug-free, especially compared to other custom solutions I've tried.

What do you dislike?

It would be nice to see a few more out-of-the-box templates, but they do roll new ones out from time to time. It's easy to create your own applications though, so this isn't too much of a drawback - it would just save some time.

Recommendations to others considering the product:

Check out their website - there's a ton of information about all the features and all the different applications it can be used for, plus videos that show you how easy it is to customize.

Start with a small application to get the hang of it, so you can learn the best way to customize it for your needs. Once you've got the hang of it, you'll have a much easier time with subsequent applications, and you'll begin to see all the different ways you can use the product.

What problems are you solving with the product? What benefits have you realized?

+ More effective communication and collaboration with clients

+ Improved document management and control - the DocuSign integration is very useful

+ More visibility into where time is being spent

+ Projects stay on track more, and when they get off track, I can easily see why

Copy Review URL
Project manager
Legal Services
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
Copy Review URL

"Business process automation completely tweakable"

What do you like best?

Agiloft offers a malleable solution to almost all types of business needs. It doesn't fall in any particular domain or industry. From service desk to contract management and custom BPM, it seems to be possible to implement just about any business need that one can think of. And more importantly, it becomes very easy for an administrator to configure new processes as soon as he learns the nuts and bolts of any single process.

What do you dislike?

The look and feel is not on par with the competition. For example, it still uses browser pop ups all over the place making navigation a bit unwieldy. The UI requires unnecessary mouse clicks and some of the UI options are not so intuitive at first glance.

But once a user gets to know the limitation, he can work around it. The functionality and feature set that Agiloft offers is beyond any other product, so it very much make up for the lack of GUI in the offering.

Recommendations to others considering the product:

Sign up for a free version and check out the various built-in features. Join the free webinars to get a hang on the default configuration. Then configure it to your liking.

What problems are you solving with the product? What benefits have you realized?

We wanted to manage our myriad different processes like internal IT, HR, customer service, contracts, etc under a single roof. Agiloft provided the answer. Now everything is streamlined and manageable.

Copy Review URL
Adjunct Professor
Computer Software
Enterprise
(5001-10,000 employees)
Validated Reviewer
Review Source
Copy Review URL

"Amazingly flexible and fast to customize"

What do you like best?

Agiloft has an amazing breadth of features, but its greatest strength is flexibility. For complex operations, the out of the box solution is never a perfect fit and in other systems I haveused, you need into some pretty heavy programming to customize it to your needs. In Agiloft, it is all just point and click. And not just for trivial stuff, but for really deep changes. You can quite literally build completely new modules with their data relationships, workflows, reports, etc without writing a line of code. We are using it for issue tracking, service requests, asset management and CRM.

The code is stable, they upgrade the hosted service with new functionality twice a year and their customer service is good, they actually remember us and it feels like they really care. Pricing is simply based on the number of our power users and customer access is free.

What do you dislike?

There are a lot of options and they take some getting used to if you are the administrator. They have a free online training, but you cannot sign up directly from the website, you have to ask them to sign you up. Why not just put the link at the website??? In fact, I do not think they even mention the online training at the site.

Recommendations to others considering the product:

Take the time to write down a spec for what you really want to achieve, talk it through with them and get a demo of what it will actually look like. The custom demo is really important when your vendor shopping. We got burned with the preceding vendor who gave a slick demo of their out-of-box system and it really looked like a dream - till we tried to configure it for our needs and then it turned into a total nightmare of custom code, consulting overruns, etc. Agiloft was the exact opposite - the standard demo looked good, the custom demo looked better and the actual implementation went flawlessly (and was actually faster than we expected). If we had asked the first vendor to show our actual business processes running on their system, we could have avoided a lot of grief. Agiloft has been great for us, but every company is different so you should get a custom demo to make sure that it will work for you.

What problems are you solving with the product? What benefits have you realized?

We use it for bug and enhancement request tracking, manage service requests, provide automated reminders and keep track of everything. The biggest benefit is to rapidly review, prioritize and assign issues. We no longer have to waste management time on making sure that nothing drops through the tracks, preparing status reports or other "busy work". We have reliable metrics on numbers of issues, status, and av time to resolution, for the entire business.

Response from Stefanie Gesiorski of Agiloft

Hi Max,

We now have a direct link to our free online training course on our website: http://www.agiloft.com/training.htm. Thanks for the feedback!

Copy Review URL
AS
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Affordable Software with Great Customer Service!"

What do you like best?

Getting started with Agiloft was incredibly quick and relatively painless. As a small business, I didn't have a lot to spend and Agiloft fit our budget. It's a great value - we get all the features we need and have been able to customize the product to match our existing workflow. I really didn't think I'd be able to find such a customized solution within our budget, but Agiloft fits the bill and more.

Their customer service is fantastic - we feel like we're a highly valued customer, even though we're a small business. They are always quick to respond, and solve our issues quickly, even when we've caused them ourselves!

What do you dislike?

Our Help Desk was very easy to set up, but had a bit more trouble getting our workflow set up. It probably would have gone a lot more smoothly if we'd used Agiloft's implementation service rather than trying to do it ourselves, but eventually we did figure it out.

Recommendations to others considering the product:

If you value great customer service, Agiloft is the product for you. Even during our initial free trial, we felt like their most important customer! Definitely take advantage of their implementation services if you need to do any complex customization. You can certainly figure it out yourself, but they'll get it done much faster.

What problems are you solving with the product? What benefits have you realized?

We're able to stay on top of customer requests and issues, so we're getting back to customers much more quickly. Emails are no longer falling through the cracks thanks to automatic alerts. We've started building up an FAQ which helps free up a lot of our time, since our customers can help themselves and find the answers they need. Overall our business is running much more efficiently thanks to the visibility Agiloft gives us into our operations.

Copy Review URL
Managing Director
Marketing and Advertising
Small-Business
(2-10 employees)
Validated Reviewer
Review Source
Copy Review URL

"Agloft has made our business run more smoothly, and saved us money in the process. "

What do you like best?

We are a full service marketing company, that focuses on web design. We use Agiloft for a variety of workflow tasks related to building websites and apps, such as bug tracking, version tracking, enhancement requests etc.

What I personally like best is that it is incredibly easy to use, and surprisingly powerful. It's been able to do everything we've thrown at it without the need to resort to expensive custom programming. On a client level, our less technical customers are still able to use the bug reporting system without issue, as it is intuitive and easy to use.

Their customer service is second to none. We have used and trialed a few off the shelf systems

What do you dislike?

What do I dislike about Agilloft? Honestly, that I didn't find it sooner. As a company we had been proverbially banging our heads against the wall looking for a solution that fit our needs as a company for quite a long time. All of the 'off the shelf' offerings didn't work the way that we needed it to, and we wasted a lot of time on trials that were disappointing. Now that we finally have our systems in place, we are now a more efficient team, so I do not have anything negative to say.

Recommendations to others considering the product:

We have had no issues with the Agiloft product, and would recommend it to anyone looking to streamline their workflow, and make their business run at its highest level. Agiloft is now an integral part of our business, has made our business more robust. We are able to take on larger projects, and know that we have systems in place that makes everything run smoothly.

What problems are you solving with the product? What benefits have you realized?

When we were looking for a workflow and help desk solution, we had a hard time finding one off the shelf that suited all of our needs. Agiloft tailored a system for us and had us up and running very quickly. The biggest benefits have been in our management of customers during our build phase, as well as aftercare, and our internal workflow.

Internally our workflow is now easy to track, and know where we are with our projects, which is invaluable as it has saved us countless man hours. Within regards to our clients, the bug tracking system is amazing. Instead of clients picking up the phone, they have a system to submit issues, and our programmers are able to fix them faster and more efficiently. Our biggest problem was our time management, and Agiloft has solved that for us. The return on investment

Copy Review URL
IT Manager
Information Technology and Services
Mid-Market
(201-500 employees)
Validated Reviewer
Review Source
Copy Review URL

"Agiloft's interface makes it intuitive for to administer from a technical perspective."

What do you like best?

Our teams use Agiloft for ticketing and document management. The ease of navigation and setting up dashboards has been relatively seamless. Also, the workflows can be setup with relative ease. Automating the back ups (.xml.ew) integrates well with our Commvault back up solution for file.

What do you dislike?

Agiloft really fits meets most of our needs. In the future we will likely use MS SQL Server for the back end. The only concern we have with Agiloft is the amount of time it take Jboss to start after a reboot. It can take up to 20 minutes for the site to render. I will follow up with support on this.

What problems are you solving with the product? What benefits have you realized?

We are able to track, audit and analyze the number of calls we receive with a specified time period. Our clients and partners have the ability to run reports and view the dashboards to see the progress and the amount of work our team accomplishes.

Copy Review URL
Consultant
Information Technology and Services
Small-Business
(2-10 employees)
Validated Reviewer
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Works Brilliantly"

What do you like best?

Easy to use, easy to set up, smooth and seamless transfer of data.

Easy navigation and I like the ability to personalise reports, searches, dashboards, graphs, templates and emails.

Data is stored logically and all tables are linked, so data is entered only once and yet I can view it from different perspectives.

What do you dislike?

Absolutely nothing, I use it everyday and have no issues or complaints.

Recommendations to others considering the product:

Like any system, once you know your requirements, Agiloft is easy to set up and implement.

User Interfaces are configurable, views and searches are easy to create and save, everything is configurable, easy to understand and easy to use, it meets all our requirements and more.

What problems are you solving with the product? What benefits have you realized?

Our Business Problem was about having a working and functioning CRM/SCM that kept track of leads, customers, correspondence, documents, contracts and tasks. Agiloft does all this with ease, in one place.

Copy Review URL
AR
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Powerful tool but should be cleaned up"

What do you like best?

How many tools it has for a customer to explore

What do you dislike?

there's a lot of steps to take to implement and its not very aesthetic

What problems are you solving with the product? What benefits have you realized?

resolving field issues within specific timelines. It has helped with tracking issues and provides a platform to communicate with our contractors and vendors

Copy Review URL
Owner & Consultant
Computer Software
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"The most agile and affordable Business Process Automation software I have ever seen."

What do you like best?

Agility: I can adapt the software to the variations of the business needs in a few hours

Automation: Business rules / workflow can be put in place, without a single line of code.

Email integration: inbound and Outbound emails managed within Agiloft, to get a 360 degrees of vision.

What do you dislike?

The Calendar display could be better. We have to integrate with Outlook, and it's sometimes not that easy

Recommendations to others considering the product:

Easy to customize/implement.

Affordable

What problems are you solving with the product? What benefits have you realized?

As I am an Agiloft Partner, the problems have been solved for my clients, as well as for my company, of course:

- Helpddesk, ticketing

- CRM

- Projects follow-up

Copy Review URL
U
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Agiloft keeps our office on the same page"

What do you like best?

Agiloft helped us get rid of lots of manual processes and overlapping spreadsheets. Everything is now in one place, with everyone on the same page. It's so much easier to find information and documents.

What do you dislike?

I would like to be able to customize the colors and fonts of the charts, but it's not a big deal.

Recommendations to others considering the product:

If you're tired of juggling spreadsheets, give it a try!

What problems are you solving with the product? What benefits have you realized?

I save lots of time since I no longer have to update multiple spreadsheets with the same information. Communications with our clients also improved, since they are automatically informed of updates and can check the status of their case at any time. I also get much faster responses from our IT guy, which is great.

Agiloft Features

  • Ticket creation user experience
  • Ticket response user experience
  • Workflow
  • Response Automation
  • SLA Management
  • Attachments/Screencasts

Agiloft User Ratings

8.2
Ease of Use
Average: 8.6*
8.6
Quality of Support
Average: 8.5*
7.5
Ease of Setup
Average: 8.6*
* Help Desk Category
Do you work for Agiloft?