Agiloft Contract Management Suite Reviews & Product Details

We switched from Microsoft Dynamics CRM to Agiloft because we could never get any customer support when we needed it for the numerous issues we were having with their software. The switchover was practically painless and the personalized customer support we have received has been incredible! Any questions or issues I have had when initially setting up the new system were answered immediately and very professionally! Everyone I have dealt with has been extremely friendly and helpful and get back with me promptly! What a world of difference from the customer support we received (or didn't receive) from Microsoft Dynamics! Review collected by and hosted on G2.com.

I can't say that there is anything I dislike. There have been some server issues, but most of the time they have not affected us and the only reason I am aware of them is through their email informing us that there has been a problem and what they are doing to resolve it. Review collected by and hosted on G2.com.

Agiloft has a great deal of flexibility that allows you to streamline the operations within your business. We originally started with a help desk system that enabled us to better communicate with our customers. As we worked with the customers, we saw ways to expand and include other facets of our organization to improve the overall communications within the organization and with our customers.

The system provided information on our customers that everyone in the organization can see.

We were able to integrate cross referencing with other systems to ensure tracking was enabled throughout multiple systems. Review collected by and hosted on G2.com.

I would like to see improvements in the UI of the overall system; some areas are very dated looking. In addition, streamlining the search and replace functionality, I'd like to see this be accomplished with less clicks and pop-us opening. Review collected by and hosted on G2.com.

Getting started with Agiloft was incredibly quick and relatively painless. As a small business, I didn't have a lot to spend and Agiloft fit our budget. It's a great value - we get all the features we need and have been able to customize the product to match our existing workflow. I really didn't think I'd be able to find such a customized solution within our budget, but Agiloft fits the bill and more.

Their customer service is fantastic - we feel like we're a highly valued customer, even though we're a small business. They are always quick to respond, and solve our issues quickly, even when we've caused them ourselves! Review collected by and hosted on G2.com.

Our Help Desk was very easy to set up, but had a bit more trouble getting our workflow set up. It probably would have gone a lot more smoothly if we'd used Agiloft's implementation service rather than trying to do it ourselves, but eventually we did figure it out. Review collected by and hosted on G2.com.

We are a full service marketing company, that focuses on web design. We use Agiloft for a variety of workflow tasks related to building websites and apps, such as bug tracking, version tracking, enhancement requests etc.

What I personally like best is that it is incredibly easy to use, and surprisingly powerful. It's been able to do everything we've thrown at it without the need to resort to expensive custom programming. On a client level, our less technical customers are still able to use the bug reporting system without issue, as it is intuitive and easy to use.

Their customer service is second to none. We have used and trialed a few off the shelf systems Review collected by and hosted on G2.com.

What do I dislike about Agilloft? Honestly, that I didn't find it sooner. As a company we had been proverbially banging our heads against the wall looking for a solution that fit our needs as a company for quite a long time. All of the 'off the shelf' offerings didn't work the way that we needed it to, and we wasted a lot of time on trials that were disappointing. Now that we finally have our systems in place, we are now a more efficient team, so I do not have anything negative to say. Review collected by and hosted on G2.com.

Easy to use, easy to set up, smooth and seamless transfer of data.

Easy navigation and I like the ability to personalise reports, searches, dashboards, graphs, templates and emails.

Data is stored logically and all tables are linked, so data is entered only once and yet I can view it from different perspectives. Review collected by and hosted on G2.com.

Absolutely nothing, I use it everyday and have no issues or complaints. Review collected by and hosted on G2.com.

Working with Agiloft I was most impressed with their customer service and ability to connect with the customer. They have a great product, an honest sales team, and were very realistic with price quotes and time frame. I was very impressed by their free demo they did. They demonstrated how quickly and easily a contract can be created or managed. The demo was a very interesting insight to how the software works and the sales team was able to quickly answer all my questions and show me all the possibilities of the software. The sales team as well as the implementor was organized, professional, and answered all of my questions. Review collected by and hosted on G2.com.

I had a really wonderful experience with the company. I was generally happy with every aspect of Agiloft. Their easy to use software benefited my business and was a great use of resources. It literally can take any form you need and help you create it. Review collected by and hosted on G2.com.

Being able to create functioning workflows in intuitive manner Review collected by and hosted on G2.com.

Nothing spings to mind, sound all round, some things seemed complex on first look Review collected by and hosted on G2.com.

We use Agiloft to help us track and manage a wide variety of customer data issues. similar to helpdesk software, but with powerful data collection and categorization issues, it helps us manage complexity. Review collected by and hosted on G2.com.

we were an initial early adopter of Agiloft. some initial learning issues, but we survived them! Review collected by and hosted on G2.com.

The product has endless possibilities and fits are need. Review collected by and hosted on G2.com.

I really don't have anything bad to say about the product. Review collected by and hosted on G2.com.

The ease of the system for users and the excellent support. Review collected by and hosted on G2.com.

Not very userful friendly from a Administrative standpoint if you are not a computer programmer. Review collected by and hosted on G2.com.