The ads generated are pretty good and almost usable without edits. We have pretty strict expectations and appearance requirements. However, it is an excellent idea generation tool if not a final ad production tool for our use. Review collected by and hosted on G2.com.
Primary issue - their billing practices and refund policy is borderline fraud so be VERY careful when cancelling and confirming by email or phone, not just online. My story: I forgot to cancel my trial before the 7-day period, and so they ran my CC - I declined the charge and immediately logged in to fully cancel the account. After 10 minutes of searching my account for how to cancel, since they hide it, I thought I had successfully done it. Account page said scheduled for cancellation.
5 days later I got charged for full PRO monthly license as it went through without my CC asking first. I Immediately contacted Customer Service and was told it was my fault I didn't cancel. They even shared a SS of my account showing that I scheduled the account for cancellation on July 26th. Well, they attempted to charge My CC 3 more times on July 26th, July 27th, and July 29th, all declined, before they got one to go through successfully on Aug 1st.
Again, I contacted them immediately and am still waiting for my refund of this fraudulent charge with them constantly giving AI generated customer service responses with nonsense. Was told refunds are not guaranteed but they will do it as a curtesy this one time. Give me a break, holding my money for 3 weeks already... Review collected by and hosted on G2.com.
Hi there,
Thank you for sharing your feedback, and I am sincerely sorry for the immense frustration and stress this billing situation and delay have caused you.
To clarify how our system operates: when a 7-day free trial is canceled after the billing window has started, the account is set to close at the end of that billing term. If a charge is initially declined, our automated billing gateway attempts retries to settle the open invoice.
However, we completely understand how upsetting this experience was, and I want to confirm that your refund request is being taken seriously. I would like to step in personally to track down your transaction status, confirm your refund, and ensure this matter is fully settled for you without any automated responses.
Please email me directly at viktoriia@adcreative.ai with your account details. I will personally review your case and ensure everything is taken care of right away.
Best regards,
Viktoriia from Customer Success Team



