Accelevents is your one stop shop for event management needs. It's easy to use for anyone unfamiliar with even planning and they have a wide selection of features and customization options. From badge printing to exhibitor and sponsor management it has almost everything you need. This is a great product to use especially if event planning is not your full time role. I'm in Accelevents daily and there was a minimal learning curve to get started using the product. The pricing is also very competitive compared to other products like CVENT while still offering great features and capabilities. This year, the team has added several new features and have also improved existing capabilities. I can see that Accelevents takes care to listen to their customers and incorporate feedback into updates and features which I appreciate. I highly recommend this product.
Our sponsors and exhibitors love that lead scanning is built into Accelevents so that they don't have to pay several hundred dollars to use a lead scanner. For virtual events, Accelevents provides robust features and capabilities so that attendees have a seamless experience. I love the green room feature and all of the features that moderators can use to help manage questions and virtual attendees. I have not used the built-in email functionality (we rely on Emma instead) however, I plan to use it in the future because it seems like a more elegant way to connect with our attendees.
I also like the various embed and integration options available for the event landing page and virtual event hub. One of our events serves Higher Ed Technology Professionals and seamless web experience is important for reinforcing trust and ensuring attendees are confident that they're purchasing tickets for a real event and not a scam.
We have run into issues, both end user errors and bugs, but the Customer Success team has been a huge resource for us. They respond quickly, go above and beyond to solve our problems, and always try to help us learn how to use Accelevents better. They are keen to follow-up on outstanding support requests and coordinate closely with the product development team to ensure we always have a positive experience.
The Customer Success team has played a major role in our continued use of Accelevents as the company and product mature. Althea has been a pleasure to work with and always takes great care of us, going above and beyond in more ways than one. Arianne, Anya and Anna have also been great. I rarely wait longer than 60sec to receive a chat response from the Customer Success team which is not always the case with other products. Review collected by and hosted on G2.com.
I'd like to see improvements regarding customizing the event hub and landing page to better meet accessibility requirements. As a state funded organization, accessibility is a major priority for us and currently there are some accessibility challenges with the product's UI/UX and functionality.
There has been a continued challenge with using the built in name badge functionality. When printing badges, if you print or download badge files using a PC the art quality drops significantly, causing the badges to print blurry. This issue doesn't exist when using a Mac. The customer success team did a tremendous job helping us find a work around for a recent event, but I would like to see this improved because the badge creator is a major reason why we use Accelevents.
In addition, I've found the dashboard and analytics aren't always accurate. Whether it's end user error on our part or something that is prioritized for later on in the product roadmap, I'm unsure. I am able to get all of the data I need by doing manual registration data downloads and importing the data into excel. However, I'd like to be able to confidently trust the data presented in the built-in dashboard and analytics feature. Review collected by and hosted on G2.com.
Hi Stephanie!
Thank you for sharing such a detailed and thoughtful review! We're glad to hear that Accelevents has been a valuable solution for your event management needs, offering ease of use, customization, and cost-effective lead scanning. It’s also wonderful to know that our Customer Success team—Althea, Ariane, Anya, and Anna—has provided the support you need to make the most of the platform. They say they are here anytime you need them!
We also really appreciate your constructive feedback. Accessibility is a key priority, and we recognize the need for continued improvements to ensure our platform meets the highest standards. The badge printing issue on PCs is something we’re actively reviewing, and we understand how critical this feature is to your event workflow. Additionally, the accuracy and usability of our dashboard and analytics are areas we’re committed to refining so you can confidently rely on the data without extra workarounds. This area of focus is on our roadmap for 2025, we promise! We of course will keep you updated on these items as we move them through and as they get added to our roadmap.
Your insights help us continue to evolve, and we’re grateful for your partnership. If there’s anything else you’d like to see improved, we’re always here to listen and collaborate on solutions!
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