Recommendations to others considering Accelevents:
This platform is worth to be looked at and worth the investment to make your virtual or hybrid event one that is enjoyable for your team and attendees. Review collected by and hosted on G2.com.
What problems is Accelevents solving and how is that benefiting you?
We had two issues during our virtual festival-- that the studio just stopped broadcasting, and then it wouldn't start broadcast after it had stopped. This issue, unfortunately, was never resolved. I did not receive an update on what happened until after our event at the time of this survey. This was another issue that I haven't yet brought to the attention of Accelevents:
1. At 4pm, our precise start time, I clicked the “Start Broadcast” button. And was greeted by that bar showing the progress of the loading. We reached 4:01 and the broadcast was still loading!! If I’d known it was going to take so long to load I would’ve hit the start button earlier. (I was on google chrome & have an excellent high-speed internet connection)
2. Then disaster struck: after the program finally finished loading, we got a message saying Program Failed to Start (or something like that.) Jesus! I got some sort of prompt asking me if I wanted to start the broadcast again. I clicked that and got an error message, telling me that the program was already airing on this URL. But we couldn’t see any program nor were we on air. About this time (4:02 I believe) I got a message from Maritza telling me it was past 4pm. I explained to her what was going on and she somehow got our session started.
3. After our volunteer joined us, we developed more than an echo – it was a 10-15 second delayed recording of ourselves speaking! Took a while for us to figure out what was going on! Barb thought at first it might be a different session we were listening in on – but we all stopped to listening, and it gradually became clear that the people speaking were us! In a parallel universe. We sorta were wondering what to do about that when our volunteer said, “I’ll just stop the session.” And, boom. It was over! A few minutes early, without a chance to say goodbye to the audience. But what the hell… Then, boom, all of the sudden the session started back up again! And so we continued for the last 5 minutes and 41 seconds.
4. I know it’s 5 minutes and 41 seconds because someone contacted me to ask why our program only lasted that long. They’d missed the live session and clicked on the recording you have – and there it is, 5:41. The first 39 minutes is MIA, apparently.
https://www.accelevents.com/e/SanAntonioBookFestivalOnlineEdition/portal/schedule/139008
Something similar happened during our session with Sandra Cisneros they never knew they were live as it kept telling them the broadcast had not started and there was a failure but yet they were LIVE. Review collected by and hosted on G2.com.