Thematic Reviews & Product Details

The software very quickly provides an overall summary of the data and breakdown of topics to understand the positives and opportunities from the data. I have had the flexibility to add the filters and themes I want captured for relevancy to those who will receive the results. It shortened my time in summarizing comments to provide information in a timely fashion. Best part is that I could interpret my own results and not rely on the vendor to tell me what my data said. Review collected by and hosted on G2.com.

No downsides. One suggestion is to be able to set a filter first and then select the data to analyze. Right now, I have to reselect my filters each time I change the data set. Review collected by and hosted on G2.com.

Thematic rapidly uncovers themes in client verbatim feedback, giving us a fast start in making sense of all types of feedback, whether it's NPS, CSAT, or one-off surveys. Even more valuable is how it enables us to monitor these themes over time, which is incredibly useful for driving actionable improvements. The support team is excellent as well. In my experience, Thematic's ability to discover and categorize themes surpasses that of other, much more expensive solutions I've tried in the past. The user interface is easy to use too. I highly recommend Thematic! Review collected by and hosted on G2.com.

There’s really nothing I dislike about Thematic. However, if I had to mention something, it would be that Thematic’s scoring mechanisms—especially the Impact score—are not easy to grasp. Leadership frequently asks how many points we might influence by taking certain actions, but I realize that in practice, it’s not always that straightforward. Review collected by and hosted on G2.com.

I use Thematic to bring disparate sources of customer insights together into one platform, which helps us understand customer sentiment and trends both as a whole and by source. Thematic removes unconscious bias by providing theming based on customer feedback and sentiment around those themes without us having to set up key word models. I love the Answers feature because it allows users across the company to ask questions and understand customer feedback across all channels without having to know exactly what they are looking for. It's so easy to use that anyone in the company can get the information they need, ensuring the customer voice is present in all aspects of business. Review collected by and hosted on G2.com.

I'm looking forward to using the Analysis view for more than one data source at a time. Also, the initial setup took more time than we initially thought, and getting the various data sources and theming done has been an extensive process. Review collected by and hosted on G2.com.

Thematic has a great user interface in the portal, it is really easy to use and understand. Creating and managing themes is really easy and intuitive. The product quantifies qualitative data really well. Everyone at Thematic has been great to interact with, always helpful, and always accessible. The team have helped us considerably with solving problems, sharing their expertise, and making efficient progress on several streams of work. The quality of text analytics functionality is ahead of other providers, quality of the reporting in the portal is very useful. The interface in the portal is easy to use. Review collected by and hosted on G2.com.

No significant drawbacks. Some aspects of the system require ongoing effort to continue to keep the results relevant and up to date. Review collected by and hosted on G2.com.

The Dashboard interface is very user friendly and reports visibility is very good. My rating is as per my experience of the portal, it gives me easy access to fetch the reports and provides accurate data for making further decisions. My overall experience with your product is awesome. Review collected by and hosted on G2.com.

At the moment I do not dislike any thing so far. Review collected by and hosted on G2.com.

Love the ease of implementation and use, quick turnaround times, and the product features esp - summaries, score change & answers. The Thematic team is great to work with! We love that the CS team is always willing to lean in to help and support us. Review collected by and hosted on G2.com.

Nothing really to dislike - for a small organisation, they are creating a giant footprint! Review collected by and hosted on G2.com.

I like the ability to quickly analyze open ended text. A great tool to analyze text with ease Review collected by and hosted on G2.com.

An ideal scenario would be an integration to the data warehouse Review collected by and hosted on G2.com.

I am responsible for all market and voice of the customer research at a mid-size and reasonably mature SaaS company. At any point in time, we may have 5 to 12 in-field surveys running, either transactional non-stop CX or point-in-time specific projects to derive insights for various stakeholders. While we get good quant that allows us to get a read on opinion as well as track over time, everyone knows that the gold lives in the verbatims but dealing with the volume is nightmarish.

Thematic for us has been a godsend. It does an excellent job using a single view to break down the verbatims into themes displayed by volume, sentiment and impact on our beacon metric, often but not exclusively NPS. Additionally, it does a superlative job, using GenAI in summarizing a theme or sub-theme down to a single paragraph making it clear what are these folks trying to say. I would also add that their Customer Success team is excellent, taking us out of the “do-it-yourself” zone, which some suppliers rely on to “do-it-for me” which saves us on headcount time, frustration and best use of skills.

Bottom line, the time saved, the productivity gains and the insights derived are worth their weight in gold. We started small but continue to add more and more of our survey verbatims into our Thematic instance. Call me a Promoter. I am all in on this amazing product and supplier. Review collected by and hosted on G2.com.

I can't think of anything negative to say about this product Review collected by and hosted on G2.com.

Thematic easily lets me compare themes over time and their impact on NPS. The customer support is better than anything I have used. Review collected by and hosted on G2.com.

Haven't made use of Dashboards yet, but that could be user error. Review collected by and hosted on G2.com.

I like that Thematic is simplistic but versatile in its approach. It allows me to ask the system a "question" such as why did our rating drop in May for Collagen Protein Bars? With little effort I can find an orderly list of themes related to poor performance or quality issues. Review collected by and hosted on G2.com.

I think some members find it difficult to get over the erroneous themes or sub-themes that are put out. I would like to see more improvements on the NPS/Sentiment scoring as the general themes sentiment do not always go hand in hand with the actual tone of the consumer. Review collected by and hosted on G2.com.