OneSignal Reviews & Product Details

What I like best about OneSignal is how many tools it gives me to engage users and grow my business in one place. I can easily send push notifications, create automated journeys, and send emails based on user behavior.

It makes it much easier to build consistent communication with my users, improve engagement, and automate important parts of the customer journey without having to manage several different platforms. Review collected by and hosted on G2.com.

I found it too difficult to add users to an audience... too many clicks to get it done. Review collected by and hosted on G2.com.

What I like most about OneSignal is how reliable and straightforward it is. The integration process is well documented, and once everything is set up, it works consistently without requiring much maintenance.

I also like that it provides a good set of features without making the platform feel overly complicated. For our use case, especially push notifications, it has been easy to manage and dependable. Review collected by and hosted on G2.com.

There isn't much I strongly dislike. The main downside is that some of the more advanced features can take a little time to understand, and the dashboard can feel a bit overwhelming at first because there are so many options.

That said, once you get familiar with the platform, it becomes much easier to use. Review collected by and hosted on G2.com.

OneSignal is excellent at managing all aspects of our APNS and FCM communications. Having used it for over four years, we’ve never experienced an outage or fault. Setting up and managing the push notification system has always been effortless, and searching for messages, subscriptions, or user groups is straightforward. In-app messaging has been invaluable for both our day-to-day and emergency communications; we’ve come to rely on it so much that we’re currently expanding how we use it. The setup tools make creating dialogs so simple that anyone on our team can do it. Review collected by and hosted on G2.com.

Very little to dislike. Sometimes I need to set up a segment of 1 subscription to get a message to an individual which is a bit of a pain - it's not a problem though, this is about the worst thing I can think of Review collected by and hosted on G2.com.

The ability to include action buttons directly inside the push notifications makes OneSignal so effective and user-friendly. Review collected by and hosted on G2.com.

Adding custom sounds to notifications is difficult, much more than it needs to be. But it is really not a big deal, not some big thing or flaw to be seriously considered as a disadvantage. Review collected by and hosted on G2.com.

I really enjoy the seamless experience the OneSignal Platform provides. The recent time-scheduling upgrade has made it even more convenient to plan and manage notifications efficiently. I also appreciate how quickly notifications are delivered to users once they’re sent. Overall, it’s a reliable and easy-to-use platform that makes communication much smoother. Review collected by and hosted on G2.com.

One issue is the slow initial load time on mobile when opening the app. Might call it cold start. Don't know if I'm the only one experiencing that, but OneSignal is seamless on desktop/laptop compared to mobile app. Review collected by and hosted on G2.com.

Everything is clearly labeled and creating a new message takes just a few clicks. It is really that simple. Review collected by and hosted on G2.com.

I wish it had a better native system for managing multiple sub-accounts for different clients. Review collected by and hosted on G2.com.

Sending a basic blast of push notification with OneSignal is incredibly easy for anyone to do. There is really no problem in setting everything up and running for basic setup, but if you need something more advanced you will have to take some time to master it. Review collected by and hosted on G2.com.

Unlocking the full potential of their automation requires dedicated time to learn the system, which is a reasonable, but that part could be more intuitive and better in terms of time. Review collected by and hosted on G2.com.

OneSignal is a powerful customer engagement platform that helps businesses send push notifications, in-app messages, emails, and SMS. It enables real-time communication, user retention, audience segmentation, automation, and personalized messaging across web and mobile applications. Review collected by and hosted on G2.com.

While OneSignal offers powerful notification features, some users find advanced functions complex to configure. Delivery analytics can sometimes be limited compared to enterprise solutions, and pricing may become expensive as subscriber counts grow and messaging volume increases. Review collected by and hosted on G2.com.

Consolidating our tech stack by replacing three different tools (one for email marketing and communication, one for push notification and one for SMS time to time), with only one, which is OneSignal, is the best move in making our marketing efforts and client communication easier. Review collected by and hosted on G2.com.

Sometimes, it can be hard to track how often a single user is messaged across all channels, and that is risking fatigue. Review collected by and hosted on G2.com.

OneSignal has significantly supported us in managing emails, SMS, push notifications among others and they all work in a single app

The implementation of OneSignal has been efficient, with well documented APIs and SDKs

OneSignal operates in multiple gadgets, including Android, IOS, web and desktop applications

The program has versatile audience segmentation and this helps us to have targeted content for specific campaigns

OneSignal offers reliable and timely driver notifications, snd this even handles many users at scale

The dashboard is simplified, allowing us to create marketing content and deliver it to the specific audience

The app captures customer journey, where it helps us improve on how we run our engagement

OneSignal runs real time analytics on the interaction that our content has with the customers Review collected by and hosted on G2.com.

Mastering advanced automation and segmentation features for OneSignal is a complex task that needs time

The interface for this application feels overwhelming and crowded and this needs some serious attention

The dashboard lacks flexibility that can helps us get personalized reports Review collected by and hosted on G2.com.