--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 412 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 412 scale: '5' date_modified: '2026-07-18' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 412 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. The platform is easy to use and the surveys provide valuable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Okendo?** The reviews collection and surveys work really well and the customer support is great! **What do you dislike about Okendo?** There don't seem to be any anymore. We used to not get many reviews but now get much more **What problems is Okendo solving and how is that benefiting you?** Collecting reviews and survey information. It benefits us by allowing us to add reviews to our product pages and Google Shopping listings. The surveys provide valuable insights. ### 2. Effortless Reviews and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wendi C. **Reviewed Date:** May 28, 2026 **What do you like best about Okendo?** I appreciate how easy to use Okendo is, as it allows our Customer Service team to focus on other tasks. We're very satisfied with the platform and the help we get from our rep—it's great! The initial setup was very easy, and the team was great to work with. I switched to Okendo because it offers more tools than just straight reviews. **What do you dislike about Okendo?** I haven't identified anything major yet, but I would like to be able to leave an internal note on the reviews. Maybe that's there but I haven't seen it. **What problems is Okendo solving and how is that benefiting you?** Okendo helps identify what products customers like and product successes, allowing our Customer Service team to focus on other tasks due to its ease of use. ### 3. True Partner in Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Y. | Senior E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** We’ve had a great experience partnering with Okendo across reviews, loyalty, and refer-a-friend programs. Okendo serves as our core review collection tool and seamlessly integrates with Shopify and Klaviyo, which has made our email marketing more effective and easier to scale. Our Customer Success Manager, Roy, is fantastic! He's highly responsive, proactive, and genuinely invested in our success. We’ve also had consistently positive experiences with Okendo’s support team. They’re not only quick to help, but they are open to new ideas and are collaborative about improving the platform. Okendo feels like a true partner, not just a vendor. **What do you dislike about Okendo?** Some of the features are not intuitive, but once you figure them out - they work great! **What problems is Okendo solving and how is that benefiting you?** Okendo serves as our core review collection tool, allowing us to surface real customer language in emails, flows, and campaigns. ### 4. Reliable and Intuitive, Streamlines Social Proof **Rating:** 4.5/5.0 stars **Reviewed by:** Chloe M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Okendo?** I find Okendo reliable, easy to use, and intuitive. Adding it to our site and making changes is so simple. It allows us to map out how social proof works on the site our own way, letting us add reviews in a premium way that fits our brand ethos. The initial setup was super easy, and the onboarding team managed a lot of this for us, making the process super smooth. **What do you dislike about Okendo?** The onboarding process is a little longer than it needs to be - I feel like it could have been condensed into two calls. I think for reviews it only needs to be structured to find out brand intent and then a second meeting to review revisions. At a push, we could have a follow-up to see how we're getting on. **What problems is Okendo solving and how is that benefiting you?** Okendo decreases our returns percentage and boosts social proof at the product page stage. It's reliable, easy to use, and lets us align reviews with our brand ethos effortlessly. ### 5. Flexible & Customizable, With a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Carolina S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Okendo?** I like how flexible and customizable Okendo is. It makes it really easy to implement widgets into our website using our company brand colors, and they blend seamlessly with the rest of our website. I find it valuable that we can easily show our reviews on our website, and Okendo has made this really easy. Additionally, we've had a call with Okendo that showed us even more ways to showcase our reviews, which we plan to implement in the future. **What do you dislike about Okendo?** I think it is a learning curve to use, but once you know how to use it, it's easy. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to display reviews on our website effortlessly. It's flexible and customizable, allowing integration of our brand colors to blend seamlessly with the site. The app also provides additional ways to showcase reviews that we plan to use. ### 6. Makes Reviewing and Summarizing Feedback Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Spencer H. | Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Okendo?** Easy to review and summarize a bunch of reviews **What do you dislike about Okendo?** It has a lot of capability, but you have to pay for every feature on its own. It also does not integrate with our email sms provider **What problems is Okendo solving and how is that benefiting you?** They easily show reviews to customers and make it clear which product is being talked about. I have never had a problem with the speed or performance ### 7. Easy-to-Use Review Syndication with Great Shopify Integration and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Okendo?** Ease of use, able to syndicate reviews across multiple regions. The moderation process is straight forward and allows for contacting customers to resolve issues prior to a negative review being made public. The Shopify integration is great and have found Freyja from the Customer Success team amazing to deal with and very knowledgeable regarding new features and suggestions for improving performance. **What do you dislike about Okendo?** Nothing comes to mind, it's a well-rounded tool that meets the needs of our business. **What problems is Okendo solving and how is that benefiting you?** We currently use Okendo for reviews only, allowing customers to provide direct feedback on products they have purchased and alleviate concerns potential new customer may have prior to purchase. ### 8. Okendo: Easy to Use and Has Everything We Need **Rating:** 5.0/5.0 stars **Reviewed by:** Laura G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2026 **What do you like best about Okendo?** Okendo is an easy to use platform, and has all the features we need for our business. **What do you dislike about Okendo?** Only downside would be that doesn't sync with our Google reviews to display on our website. **What problems is Okendo solving and how is that benefiting you?** Okendo helps display and gather high quality reviews from our customers. We also like the feature where we can group products together so reviews can display on multiple products of different colour-ways. ### 9. The Ultimate All-in-One Platform for Loyalty and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Okendo?** This is the perfect all-in-one platform for managing loyalty programs and collecting reviews. Their platform is constantly introducing new features, which really benefits my business. It helps us build a loyal customer base by encouraging reviews, and in return, we reward our customers with points they can use. **What do you dislike about Okendo?** I cant think of anything specific I haven't come across something I dont like yet. **What problems is Okendo solving and how is that benefiting you?** for years clients were loyal to us by purchasing from us, telling there friends, posting online but we never had an solution that we can implement easily to reward them for spending with us, sharing there favorite pieces and piercings from us. one of the other big things is the trust factor on our website, we had gone through so many reviews apps and they all sucked. there reviews with photos and even auto emails that get sent out so customers are encouraged to leave reviews in exchange for points was a game changer! ### 10. Easy Migration, Great Support, and a Strong Reviews & Loyalty Suite **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Okendo?** The migration and integration were incredibly easy, and we were well supported by Chelsea from start to finish. We use reviews, loyalty, and surveys, and all of the products work well together to create a well-rounded picture and profile of our customers. There’s also a good range of widgets we can use to show off reviews. The surveys help us capture information at key moments in the customer journey, such as post-checkout. **What do you dislike about Okendo?** I wish there were more editing options within the review widgets, especially the reviews carousel. Right now, I feel limited by the layout options on the loyalty page. I’d also like to see more in-depth analytics across all products. **What problems is Okendo solving and how is that benefiting you?** Surveys help us identify and address any missing elements or problems that customers are experiencing. In-depth reviews on product pages also help customers get over the line; features like “x% of customer recommends,” AI summaries, and Q&A support customers in making a decision about the products they’re buying. Overall, this has improved conversion and strengthened social proof. ### 11. Efficient Review Monitoring with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Haley B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Okendo?** I use Okendo for review monitoring, question monitoring, and quizzes. It saves us time by helping monitor reviews and has a lot of exciting features that speed up the process. I love the email block features. The quizzes have already brought us more sales, and it was easy to set up with their team. My favorite thing about Okendo is how available they are for questions and help with different functions. The quizzes also help our consumers find the right pair of golf shoes that fit their specific playing style, which benefits both us and them. The initial setup of Okendo was very simple and easy. **What do you dislike about Okendo?** I wish there was a bit more personalization in the review monitoring responses. **What problems is Okendo solving and how is that benefiting you?** Okendo saves us time by helping monitor reviews with exciting features, and the quizzes help consumers find the right products, boosting our sales. I also love their email block features. ### 12. User-Friendly, Intuitive Platform with a Very Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Okendo?** Very helpful team who assists in every step of the way. The platform is very user friendly and intuitive. Having so many capabilities and features on the one platform is amazing. **What do you dislike about Okendo?** I can't fault our service so far - it's been top tier! Different pricing bundles could be helpful. Would be great to be able to interchange which features we can select in the Okendo Retain bundle. **What problems is Okendo solving and how is that benefiting you?** Okendo is bundling many services into one platform making it much more streamlined for us. The bundled price and services were very attractive for us as a business is comparison to competitor services. ### 13. Customizable Okendo Widgets + Seamless Shopify Integration That Boosts Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** David T. | Customer Experience Manager | CX | CXM | Directing The Digital Customer Experience, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Okendo?** What I like best about Okendo is the highly customizable review widgets that perfectly match my brand’s look and integrate seamlessly with Shopify. The customer support team is outstanding—they respond quickly and made migrating all my existing reviews effortless. Plus, the rewards system for text, photo, or video reviews, along with post-purchase surveys and loyalty features, has really boosted customer engagement **What do you dislike about Okendo?** Analytics could be more robust. I’d also love notifications for negative reviews and more flexible quiz options. **What problems is Okendo solving and how is that benefiting you?** It fixes clunky displays with customizable, on-brand widgets that blend seamlessly on product pages, plus easy moderation and Q&A to keep things trustworthy and engaging.
Migration from our old app was effortless, with their team ensuring every review transferred perfectly, solving setup headaches others complain about ### 14. Unified Customer Insight Platform, Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Okendo?** I like how Okendo brings multiple customer insight tools into one platform, making it easy to collect feedback, generate social proof, and use customer insights all in one place. The Reviews feature is great for collecting authentic customer feedback and photos that we can use as social proof on our website and in ads. It's reassuring for customers to know others have purchased, which builds their confidence in their purchases. The Surveys tool is very helpful for making product development decisions and understanding what people are looking for. I also like the Referrals feature because it allows our customers to be brand advocates by sharing their love for the brand and products. It's amazing how these tools make it simpler to turn insights into actionable items like gaining social proof and leveraging it across platforms. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** Okendo helps get real customer feedback and gains social proof, building trust for new shoppers. It provides product insights through surveys and leverages referrals to boost customer advocacy. ### 15. Easy, Straightforward Setup with Google Seller Ratings & Product Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Kuhan S. | SEO Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Okendo?** it is partered with google for google seller rating and product reviews. its a easy set up, pretty straight forward **What do you dislike about Okendo?** the login process, i need to log into shopify to get to okendo **What problems is Okendo solving and how is that benefiting you?** it helps me get collect the reviews and pass it on to google merchant centre ### 16. Okendo seamlessly turns customer feedback into a true growth engine for our ecommerce brand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Okendo?** What I like best about Okendo is how seamlessly it turns our customer feedback into a true growth engine for our brand. First, Okendo makes sorting through our collection of reviews incredibly easy Another standout feature is the level of customization. The review widgets are modern, clean, and highly adaptable to match our brand’s look and feel. Okendo integrates smoothly into a storefront and as an administrator I enjoy the easy access from our Shopify platform. Finally, the analytics and insights are genuinely actionable. Okendo doesn’t just show star ratings; it surfaces trends, customer sentiment, and product-specific insights that helps us make informed decisions with our products. **What do you dislike about Okendo?** There is nothing at the moment that I dislike about Okendo. **What problems is Okendo solving and how is that benefiting you?** Higher conversion rates, especially those with photos and videos. This means more people complete purchases. Actionable product insights by seeing patterns in feedback and respond strategically. Efficient workflows, Okendo replaces manual review collection with smart automation and them sending daily recap emails is helpful. ### 17. Okendo has pushed our customer connection and engagement to a new level. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Okendo?** Okendo has done a great job helping us use optimize our loyalty program, quizzes, reviews, and surveys to help us further our marketing strategy and connect more with our customers. They integrate well with our SMS & Email partner and their team is extremely quick in offering any assistance with issues or errors. **What do you dislike about Okendo?** We ran into issues when importing loyalty customers and it's unfortunate how much information we lose on the data of our loyalty customers when switching. We no longer get to see how they earned their points in the past, or any detailed information on their history as a Calzuro loyalty customer. **What problems is Okendo solving and how is that benefiting you?** Okendo is providing a better Loyalty program & review platform for us, as well as allowing us to set up quizzes and surveys, all in one place! It's optimized our in house workflow and our customer experience. ### 18. User-Friendly, Powerful Reviews Platform with Smooth Integrations and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Okendo?** Okendo is user-friendly while still being powerful. It has made collecting and displaying reviews seamless, which in turn has helped boost customer trust and conversions. The integrations run smoothly, and the support from our account manager has been excellent. **What do you dislike about Okendo?** Overall, we’ve had a very positive experience with Okendo. The only minor drawback is that some of the more advanced features can take a bit of time to fully learn, but that feels expected for a platform with this much functionality. On the plus side, the support team is consistently helpful, which keeps the whole process smooth. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us streamline the collection and management of customer reviews and user-generated content, which would otherwise be time-consuming to handle manually. By automating this process, we can consistently showcase authentic customer feedback across our site, helping build trust and credibility with new customers. ### 19. Effortless Shopify Integration, Superb Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jason R. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Okendo?** I think Okendo does a great job in helping us collect reviews. I'm also really happy with their customer service, which is very good. I find the widgets to be really seamless and they connect to Shopify pretty seamlessly too. Their support is great—they help you set things up and really hold your hand, so you don't have to try to figure it out yourself. The initial setup was very easy. **What do you dislike about Okendo?** It's a little bit more expensive than I would think it should be **What problems is Okendo solving and how is that benefiting you?** Okendo helps us collect reviews, offers good customer service, and has seamless Shopify integration, making setup easy. ### 20. Effortlessly Builds Customer Trust with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia G. | Director of Digital Product, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Okendo?** I loved working with Okendo to set up our skincare quiz because it helps our customers provide information that guides them to a product recommendation. Okendo helps us build trust with our customers, and it was really easy to set up. The Okendo team helped us a ton when we initially launched with reviews and then later when we implemented our custom quiz. **What do you dislike about Okendo?** There are some feature limitations or customization limitations that we can't manage ourselves and require the Okendo team to handle. **What problems is Okendo solving and how is that benefiting you?** Okendo helps build trust with our customers and guides them to product recommendations via quizzes, but also helps our customers by displaying product reviews on our site. ### 21. Seamless Integration Boosts Conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Kacie B. | Digital Marketing & Ecommerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Okendo?** I love how Okendo seamlessly integrates with our Shopify and Klaviyo flows. This integration allows us to automate review request emails through Klaviyo, enabling us to target customers at the perfect moment post-purchase, which is incredibly efficient. On the Shopify side, the review display is both seamless and customisable, allowing us to maintain our brand aesthetic across product pages, which I find truly beneficial. Moreover, the initial setup of Okendo was straightforward and well-supported, making it easy to implement and get everything running quickly. Overall, these features truly enhance our operation and make managing customer reviews a breeze. **What do you dislike about Okendo?** I find the lack of deeper analytics and insights directly within Okendo to be a limitation. The information provided could be more actionable to help us make better data-driven decisions. Additionally, I think there could be more design flexibility with widget customisation. A more intuitive drag-and-drop editor or built-in style presets would make it easier to customise the display while maintaining our brand aesthetics. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to build trust and drive conversions by collecting and showcasing customer reviews, and it seamlessly integrates with Shopify and Klaviyo, allowing us to automate review requests and maintain brand aesthetics on product pages. ### 22. Effortless Review Management with Okendo **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Okendo?** I use Okendo to collect reviews from my customers and display them on my ecommerce store, and I really appreciate its user-friendly UI. It solves the problem of review collection with automated flows, which makes the process smoother for me. What I like most about Okendo is that it has all the necessary features like review import, automated collection flows, and review moderation, and they're designed to be easy to use. **What do you dislike about Okendo?** I'm a bit frustrated that there's no way I can send manual discount codes for reviewers. Also, when reviewers leave a review directly on our store, not through Okendo, I can't use Okendo to generate and send a review incentive discount code to them. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect customer reviews with automated flows and display them on my store. The user-friendly UI and features like review import, collection automation, and moderation make it easy to use. ### 23. Intuitive Shopify Integration with Effortless Product Data Exporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Okendo?** The integration into shopify is intuitive, the product data exporting is a breeze and the team has been very quick to respond to any development or expansion requests. **What do you dislike about Okendo?** Migrating reviews across multiple storefront and languages can be complex **What problems is Okendo solving and how is that benefiting you?** It is helping our customers on their research journey given we sell products that are more expensive than most of our competitors. Since the UGC is easily filterable and has clear summaries it helps our conversion ### 24. Exceptional Review Platform with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Okendo?** I think everything on the review package is top notch. We've got great customer service; every time we needed something, we get it. We have optimization calls very frequently. I'm also impressed that Okendo keeps bringing up new stuff. The way we can display the reviews on the sites in a very comfortable way is a plus, and you can check reviews for each and every item, sort them, and have tags for customers, which makes it easy for them to check on reviews. **What do you dislike about Okendo?** We decided to go with cashback, and Okendo doesn't have cashback. We only have point structure. Loyalty programs. So, yep. That's one thing. You can work on improving on the short term. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to comfortably display and sort reviews on our site, making it easy for customers to check reviews. ### 25. Effortlessly Captures and Showcases Customer Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley A. **Reviewed Date:** February 12, 2026 **What do you like best about Okendo?** I really like Okendo's simple process and interface, which makes it easy for us to collect and manage customer reviews. It also allows us to accept disapproved reviews and address any issues or questions from customers effectively. I find it quite helpful that we can showcase our reviews directly on our website to assist potential buyers. The ability to segment reviews is another great feature that makes viewing and managing feedback straightforward. Plus, the initial setup was relatively easy, and their customer service and onboarding support have been helpful. **What do you dislike about Okendo?** I find capturing more reviews challenging. We noticed we don't get a high percentage back in reviews. It would be great to have better optimization for getting more reviews, and enhancing customer experience using the Okendo services. **What problems is Okendo solving and how is that benefiting you?** Okendo allows us to collect customer reviews and segment them. It simplifies accepting disapproved reviews, addressing customer issues, and showcasing reviews, which helps convert visitors. The interface is user-friendly, making it easy to manage reviews and improve customer interactions. ### 26. Top-Notch Onboarding and Seamless Integration with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Abaid I. | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Okendo?** The okendo team has been top notch throughout our onboarding process. Given our tight deadlines and requirements they were able to get us up and running without any bottlenecks. There was direct and quick communication meaning we were able to be ahead of schedule. The features provided are a step up and we found it easy to integrate what we were looking to achieve. **What do you dislike about Okendo?** Nothing at the moment, we are satisfied by the product and features **What problems is Okendo solving and how is that benefiting you?** We are getting more reviews in through their flow system while also providing a customer experience that we could not have done before ### 27. Knowledgeable Customer Success Team and Strong Platform Progress **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Okendo?** Knowledgeable and helpful Customer Success Team, and strong developments in the platform **What do you dislike about Okendo?** Very little to dislike - we did find some restrictions on the quiz feature, but that is likely due to our very specific requirements. **What problems is Okendo solving and how is that benefiting you?** Review capture is the key feature we are using, and it is very smooth, easy to integrate and report on. The team are always interested in the problems we are trying to solve, and offering solutions to those problems. ### 28. Thorough Onboarding, Fast Support, and Smooth Integrations at Half the Cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Okendo?** The onboarding process was very thorough, and the support team resolved any issues that came up quickly. It also integrates smoothly with the rest of our tech stack. Okendo also provides all of the same features as our previous platform, for half the cost. **What do you dislike about Okendo?** The only pain point is learning a new platform **What problems is Okendo solving and how is that benefiting you?** Okendo has helped us streamline both reviews and loyalty, and it’s been much more affordable than the solutions we used previously. ### 29. Seamless Review Collection and Proactive Account Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sierra S. | Editorial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Okendo?** They make gathering reviews a seamless process. We also have a dedicated account manager who makes sure we are always up to date on best practices. **What do you dislike about Okendo?** We are a unique marketplace with thousands of SKUs so some features are not relevant or do not work for us. **What problems is Okendo solving and how is that benefiting you?** Garnering more review. This increases user trust and conversion on site ### 30. Highly Recommended for Loyalty and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Okendo?** I love using Okendo for loyalty programs to reward our loyal customers. The review moderation and the loyalty page builder are features I value the most. Overall, switching to Okendo was beneficial because it's better in general compared to the clunky user experience of the previous products. Plus, the setup was pretty easy. **What do you dislike about Okendo?** The technical information documents online, especially the how-to's and setup guides for Klaviyo emails, have very dated screenshots. The systems in place are also outdated compared to the Klaviyo interface. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for rewarding loyal customers and displaying reviews and testimonials on our site, helping get information to the top of the funnel. ### 31. Seamless Review Aggregation That Integrates Smoothly Across Site and Email **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Okendo?** Okendo has been in the space for a long time and has the expertise to make review aggregation and displaying pretty seamless. Feels worth what we paid and integrates well with our site as well as our emails. **What do you dislike about Okendo?** Not much to note - teams could be a bit more high-touch **What problems is Okendo solving and how is that benefiting you?** Review aggregation, has API for AI-driven analysis of results, and easy to use widgets to display reviews across the website ### 32. Seamless Review Migration and Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Okendo?** What stood out most was the level of support and responsiveness throughout the process. The ease of integration and use. Roy understood the importance of preserving our customer history and helped ensure we started this next phase of the brand with a strong foundation already in place. **What do you dislike about Okendo?** We are still early in our implementation, so we are continuing to learn the platform and roll out additional features as we grow, including evaluating the loyalty program. **What problems is Okendo solving and how is that benefiting you?** We recently went through a full rebrand and had to rebuild ESP from the ground up, which included migrating over 50,000+ customer reviews. Roy made the entire process incredibly smooth and easy for our team. The transition was well organized, communication was clear, and everything moved over seamlessly without disruption to our customers or storefront. What stood out most was the level of support and responsiveness throughout the process. Roy understood the importance of preserving our customer history and helped ensure we started this next phase of the brand with a strong foundation already in place. We’re looking forward to continuing to build with Okendo as we expand our customer engagement strategy and take fuller advantage of the platform’s capabilities. Highly recommend both Roy and the Okendo team for brands going through growth or transition. Thanks, Roy and Team ~ Kristin ### 33. Outstanding Support from Josh for a New Waterfall-Style Review Layout **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa W. | dtc, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Okendo?** Josh was absolutely amazing to work with. He spent a significant amount of time helping us design and implement a brand-new waterfall-style review layout, and was incredibly patient throughout the entire process. He took the time to understand our requirements, iterated with us multiple times, and helped troubleshoot every detail until everything worked perfectly. His responsiveness, professionalism, and willingness to go the extra mile made a huge difference for our team. Really grateful for all the effort and support — thank you so much, Josh! **What do you dislike about Okendo?** i dont have things that i dont like on oknedo so far **What problems is Okendo solving and how is that benefiting you?** Josh was absolutely amazing to work with. He spent a significant amount of time helping us design and implement a brand-new waterfall-style review layout, and was incredibly patient throughout the entire process. He took the time to understand our requirements, iterated with us multiple times, and helped troubleshoot every detail until everything worked perfectly. His responsiveness, professionalism, and willingness to go the extra mile made a huge difference for our team. Really grateful for all the effort and support — thank you so much, Josh! ### 34. Excellent Loyalty & Reviews Integration, Slows Checkout **Rating:** 5.0/5.0 stars **Reviewed by:** Jen V. **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** I love the features of Okendo's rewards program, and our customers find it clear and easy to use, which gives them a reason to come back. I really appreciate how Okendo integrates well with our other platforms, and importantly, it integrates well with Shopify. After a customer in the program makes a purchase, they receive a text letting them know how many points they have, which is a great feature. Customers are able to check out customer ratings and reviews on product pages, and we love repurposing reviews for our emails and other content creation. The people at Okendo are great to work with, offering wonderful support and consistent communication. Shout out to Roy for amazing support. Though I wasn't much involved with the initial setup, I know that the team at Okendo was there step by step to offer guidance and support. **What do you dislike about Okendo?** Our store employees mention that it slows down their process at customer checkout. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for customer loyalty and reviews, which keeps customers returning with its easy rewards. It integrates well with platforms like Shopify and enhances our content with reviews easily. ### 35. Seamless User Experience with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Yankho T. | Business Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Okendo?** I love how easy the Okendo platform is to use, and I also love the team, especially our Customer Success Manager, Kelsey Clutter. They have been a great partner throughout our tenure with them. **What do you dislike about Okendo?** They are actively working and improving the road map, so I have confidence everything that I want to be improved will be implemented. Most notably, their referral system. **What problems is Okendo solving and how is that benefiting you?** Okendo helps build trust and conversion by showcasing real customer feedback on our product pages. ### 36. Aesthetic Appeal with Room for Backend Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** I like the way Okendo looks on our website, it's aesthetic and pleasing. I also appreciate the reporting it offers, which I use to present in our sales meetings. It adds value by providing customers with an understanding of product quality and ease of assembly. **What do you dislike about Okendo?** I find it a little hard to navigate in the backend. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for product reviews on our website, providing customers insight into product quality and assembly ease. It looks aesthetic on the site, and I use its reporting for sales meetings. ### 37. Okendo’s Local Team and Expanded Features Made Our Transition Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Okendo?** The Okendo team have been a pleasure to work with during our transition to their platform, with a local team going above and beyond to accommodate our individual needs. While we've used the review feature for years, the updated suite of features including loyalty, quiz and survey options has allowed us to streamline our integrations on site. **What do you dislike about Okendo?** Nothing negative comes to mind that can't be overcome by a quick email to our account manager, and the development team has been flexible and responsive to any extra customisation or features we want to add into our CX. **What problems is Okendo solving and how is that benefiting you?** Okendo has helped us bring a number of features into one cohesive app experience, allowing us to remove conflicting scripts and consolidate multiple monthly payments. It also allows for one designated contact point for speed, ease of implementation, and troubleshooting if required. ### 38. Empowers Authentic Storytelling with Seamless, On-Brand Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Lexi B. | Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Okendo?** Okendo makes customer content actually usable. The review tools are clean, customizable, and easy to integrate into our site in a way that feels on-brand instead of templated. The platform feels built for brands that care about storytelling, not just collecting reviews. **What do you dislike about Okendo?** There’s a bit of a learning curve when rolling out newer tools (like referrals) but Henry did a great job at talking it through for us. **What problems is Okendo solving and how is that benefiting you?** Okendo solves two major problems for us: trust-building through reviews and activating customers as advocates. On the reviews side, it helps us collect high-quality, visual, attribute-based reviews that answer real customer questions and build confidence for high-consideration purchases. On the referrals side, the new referral program gives us a way to turn happy customers into a scalable channel, which is huge for a word-of-mouth-driven brand like ours. ### 39. Seamless Onsite Integration with Customization Perks **Rating:** 5.0/5.0 stars **Reviewed by:** Noah S. | Co-founder/Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Okendo?** I like the customization options in Okendo, especially because it doesn't feel separate from our site. The attributes in Okendo give customers lots of relevant information, which is helpful. I also found the initial setup to be pretty easy. **What do you dislike about Okendo?** I do find setting up product vs. customer attributes a bit confusing. I would like for the coupon email to also be handled in Klaviyo. The rest of the sequence goes through Klaviyo but the final email is stuck in Okendo's platform. **What problems is Okendo solving and how is that benefiting you?** Okendo seamlessly integrates a reviews widget into our site with customization options and attributes, providing our customers with relevant information. This helps reduce returns by offering insights into product fit, which can make future returns less likely. ### 40. Delivers Everything We Need in a Reviews Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina M. | Website Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Okendo?** What I like most about Okendo is that it actually delivers on what a reviews platform should do. We moved from another tool that was missing several features, and Okendo had everything we needed from day one. You can tell they are always updating and improving the product, which makes it feel like a solid solution for the long term. **What do you dislike about Okendo?** The only thing so far is that the platform can feel a bit overwhelming at first because it has so many features. But it has never slowed us down. The onboarding team has been amazing and made implementation very easy. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us collect and organize reviews in a way that actually works for our product catalog. Being able to group reviews by product and variant has been a big improvement, since we needed more accuracy and context in customer feedback. It also gives us better visibility into what customers like or struggle with, which helps us make faster decisions on product improvements, messaging, and overall customer experience. ### 41. Effortlessly Boosts Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Greg G. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Okendo?** I use Okendo for reviews and surveys, and I really like the ease of use. The platform makes it convenient for me to dive in and figure things out quickly, which is super helpful given my busy schedule. I also appreciate Okendo's customer support. The platform is pretty fantastic and easy to figure out, which makes it usable for me. Additionally, the initial setup of Okendo was very easy. **What do you dislike about Okendo?** nothing! **What problems is Okendo solving and how is that benefiting you?** I use Okendo for review collection, Q&A, and post-purchase surveys. It's easy to use, which saves me time, and the customer support is great. The platform is fantastic and straightforward. ### 42. Weekly Review Update Emails That Keep Everything Clear and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Okendo?** The weekly review update email knowing what reviews were left and a snapshot of open / reviewed products by customer email sent. **What do you dislike about Okendo?** I cant really think of a specific issue that I would have with Okendo at this time. **What problems is Okendo solving and how is that benefiting you?** Helping aggregate reviews in a way that is friendly to shopify and AI ussers ### 43. Versatile Review Tool with Great Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Ben D. **Reviewed Date:** February 18, 2026 **What do you like best about Okendo?** I like that you can break the reviews down by product attributes. I also like the customization for the website. The plan itself is great as it's based on the number of orders rather than revenue, like a lot of other plugins do, which suits me as a high average order value business. The initial setup of the free trial was easy enough, and a call with Henry was fantastic. He talked me through how to improve my reviews presence, build upon that with the referral program, and integrate successfully with Klaviyo for SMS. **What do you dislike about Okendo?** Nothing so far **What problems is Okendo solving and how is that benefiting you?** I use Okendo for reviews and referrals. It allows me to break down reviews by product attributes and customize my website. The plan suits my high average order value business. The initial setup was easy, and I've improved my reviews and referrals with guidance. ### 44. Great Support, Intuitive Setup, but Backend Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Laura C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Okendo?** I like the access to support and the back-end interface in Okendo. It means I can always reach out to the team and get a timely answer if there's something I don't understand. The initial setup was also very easy. **What do you dislike about Okendo?** Some of the back-end features are difficult to find, so I find myself reaching out to support. It could be slightly more intuitive. I think just clearer mapping of where to adjust certain features would help because sometimes they're hidden within sections. Editing the review, like changing the display of what product was getting reviewed, was challenging. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us gather reviews and build loyalty from our customers, aiming to increase sales and lifetime customer value. ### 45. Exceptional Support and Value with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Lucille G. **Reviewed Date:** January 29, 2026 **What do you like best about Okendo?** I use Okendo for adding social proof to the site, which helps the stores I'm managing to gain more trust from the customers. The app support is very helpful and always available to help with all concerns I've had, even extending help on updating some CSS codes. Their support team assists in exporting/importing reviews and responds quickly when I encounter trouble, making my work very easy. I appreciate the flexibility Okendo offers, being way cheaper than Yotpo. **What do you dislike about Okendo?** I believe it could be improved in terms of having more flexibility in where we can put the reviews. I just found out that the app cannot showcase the reviews until checkout where other apps can do that. I'm hoping this feature will be added soon. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to add social proof, which helps gain customer trust. The supportive app team assists in exporting/importing reviews and CSS updates, making my work easy. I value Okendo's flexibility and affordability compared to Yotpo. ### 46. Seamless Integration with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Okendo?** I really love how easy and supportive the staff and the onboarding and integration team have been. Karen, who helped me onboard, was fantastic and did a bunch of building out for systems within Shopify and Klaviyo for me in regards to Okendo. Laura also did a great job on an optimization call, and overall, the staff has been incredible, ensuring that every dollar spent here is worth it. They have made the experience very seamless and worth the money I'm spending for all these features. Having this kind of supportive team feels like an extension of my own team, making sure everything is running smoothly and consistently pointing out new ways to create more value. It's valuable because it makes me feel like Okendo really is a cohesive and vital part of our operation. The setup was made really easy with the team's help, especially from Karen, who expedited the process literally within three weeks, allowing us to get everything done before Black Friday. I had a really positive experience with the setup, and I'm really grateful for that. The seamless integrations with tools like Klaviyo, TikTok, Google Analytics, and our Google shop are incredibly helpful for our 100% eCommerce business. I find the customer service to be the best, with great updates on consistency and integration after the initial setup. **What do you dislike about Okendo?** I know there's some limitations in how the reviews or actually it's how the loyalty program can be reflected on the mobile app. Most of our customers are mobile, and we are trying to get our VIP customers on the mobile app. Figuring out the integration there for our mobile app on TapCart, I know that integration is fairly new, so I really hope that they'll work on that soon. **What problems is Okendo solving and how is that benefiting you?** Okendo solves having credible reviews and data integration with Klaviyo, enhancing our email marketing. It offers loyalty programs affordably and helpful surveys, improving customer understanding and segmentation. ### 47. Easy-to-Customize Reviews and AI Summaries That Boost On-Site Conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** I really like how easy it is to customize the review experience for our customers. The AI summary has been a great feature for customers to read, and we’ve also noticed that customers who interact with Okendo widgets tend to increase their on-site conversion. **What do you dislike about Okendo?** We're still waiting on a more customizable loyalty and rewards experience. With our sales funnel being different than an average fashion brand, it would be nice to have more options when it comes to reward expiration and unique rewards. **What problems is Okendo solving and how is that benefiting you?** It's great to have customer data all in one place. We're getting great insight into customer behavior and product feedback. ### 48. Helpful for Marketing + Easy Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Manager of E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Okendo?** Posting reviews on our site has been incredibly valuable for building social proof. Additionally, it has provided us with excellent content to feature in our email marketing for specific products. Okendo has proven to be straightforward to use and integrate, and our Customer Success Manager, Steven, is extremely helpful in addressing our questions, helping us optimize unused features and keeping us up-to-date on new features. **What do you dislike about Okendo?** When working with different third-party apps, it can be challenging to determine where certain issues originate—whether it's Klaviyo, Okendo, or Shopify. For a small business, the cost of each individual tool in the tech stack can quickly accumulate, making it important to consider both compatibility and expenses. **What problems is Okendo solving and how is that benefiting you?** Customer reviews provide valuable social proof and content for our marketing campaigns. When we receive less-than-stellar feedback, we can reach out directly to those customers and open a conversation. Our customer service is excellent, and having this additional way to connect with customers after their purchase helps us maintain that high standard. ### 49. Easy Review Generation and Customer-Friendly Display **Rating:** 4.0/5.0 stars **Reviewed by:** Georga W. | Ecomm exec, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Okendo?** Okendo makes it easy for us to generate reviews from customers, and sidplay them in a way that makes it easily digestable for them **What do you dislike about Okendo?** We would like to achieve a higher review submission rate which we are working with our Okendo rep on **What problems is Okendo solving and how is that benefiting you?** Okendo helps give social proof and trust for our customers and answers common questions they have before purchasing an item ### 50. Comprehensive Solution with Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Subodh P. | Lead Dev / Tech lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Okendo?** I truly appreciate Okendo’s comprehensive suite of tools, which covers not only loyalty and reviews but also includes quizzes, surveys, and referrals. One of the things I like most is how Okendo has effectively solved our challenges related to scaling loyalty campaigns and lifted restrictions on the number of quizzes and surveys we can conduct simultaneously. The seamless experience of having all analytics on a single platform, deeply integrated with Klaviyo, is invaluable, offering a holistic view of our data without dispersion across multiple platforms. Additionally, the supportive team at Okendo, particularly Alannah and Alex, made the implementation process pleasant despite the usual hiccups, ensuring that we achieved the desired results. This comprehensive service, alongside the ease of the initial setup, truly makes Okendo the perfect fit for us. **What do you dislike about Okendo?** Some features which feel like they should be there are missing. **What problems is Okendo solving and how is that benefiting you?** I find that Okendo resolves issues in loyalty campaigns, quiz and survey limitations, and consolidates data for a centralized view, enhancing our ability to scale and analyze effectively. ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+08%3A44%3A26+-0500&secure%5Bsession_id%5D=90840c0f-88f4-4f3a-95f1-a6df91884429&secure%5Btoken%5D=6da3cdbbb55aabd094b90129888ee7d0d7a684761db6a191198f2de93aecfa0e&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - 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[TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) ## Okendo Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)