Okendo Reviews & Product Details

What I like most about Okendo is how it allows us to collect, manage, and showcase customer reviews across our store. As an apparel brand that consistently launches new products and colorways, having customer feedback available on our product pages is especially valuable. The platform integrates with Shopify and gives us the tools to manage reviews and provide customers with helpful information when shopping.

Another standout has been the customer support. Our CSM, Laura, has been amazing to work with! She's always responsive, willing to troubleshoot issues, and proactive about sharing insights into our store's performance. I especially appreciate that she takes the time to understand our business, recommend features we may not be fully utilizing, and identify opportunities to improve our current workflows. Having that level of support makes a big difference in getting the most value out of the platform. Review collected by and hosted on G2.com.

One area that could be improved is the product grouping workflow. Since we're constantly launching new products and colorways, our current process involves manually grouping products to ensure reviews are shared across different variations of the same style. This can become time-consuming, especially with our launch cadence.

While there are integrations and features available to help streamline this process, I think having more intuitive automation and easier ways to manage product grouping directly within the platform would be beneficial. Overall, it's a great tool, but simplifying some of these workflows would make the day-to-day management even more efficient. Review collected by and hosted on G2.com.

Okendo is a genuinely strong partner for us at OENA® and integrates seamlessly with Klaviyo, which is where the real value shows up. The native sync between reviews, UGC and Klaviyo profiles makes it easy to build segments and flows based on real customer sentiment and behaviour, rather than just basic purchase data. The widget customisation, questions and attributes are straightforward to set up, and the whole experience feels lightweight for the customer but powerful on the backend for our marketing team. Overall it’s reliable, fast, and fits neatly into our existing tech stack rather than feeling like another bolt‑on tool. Review collected by and hosted on G2.com.

One area that could be improved is the pricing and feature tier structure. At the moment it feels a bit fragmented, with useful capabilities spread across different plans in a way that isn’t always intuitive. A simpler, more progressive tiering model would make it easier to understand what you’re getting at each level and help smaller or growing brands access the features that actually move the needle, without having to jump straight into an enterprise-style plan. Review collected by and hosted on G2.com.

I enjoy the range of products that Okendo offers, along with their support. We started off with reviews and now have the full suite of products. It is also easy to use and people from our team have no issues seeing reviews or survey results. Review collected by and hosted on G2.com.

If there was a way to clone quizzes to connected stores, that would greatly help us reduce the time it takes to copy everything. Review collected by and hosted on G2.com.

We were able to deliver the review experience for customers that we’ve always wanted, including fit information and AI summaries within reviews. The Okendo team also worked closely and quickly with us to migrate from our previous reviews platform, making the transition seamless.

The widget UI is customisable and allows us to collect data for attributes easily tailored to each product category. The pricing for the platform was competitive. Okendo integrates seamlessly with our Shopify techstack across CRM, Customer Service etc. Review collected by and hosted on G2.com.

During onboarding, there were certain areas they said they would be able to take care of for us, but they ultimately weren’t able to. Nothing critical to launch. Review collected by and hosted on G2.com.

One of the standout features is the syndication of reviews across all markets, which makes it so much quicker and easier to build up a strong volume of reviews. Our account manager is also incredibly helpful and regularly suggests new ways we can make the most of the platform. Review collected by and hosted on G2.com.

I find it confusing when a product URL gets changed. Sometimes I notice that reviews still syndicate across other markets, and other times they don’t, which makes it hard to know what to expect. Overall, the review upload process is the main thing I would improve, but it’s still the easiest platform to use for this. Review collected by and hosted on G2.com.

I find Okendo incredibly easy to use, set up, and maintain, which makes my experience with the software seamless and efficient. I value the good interaction it offers, which enhances my workflow and boosts productivity. The customer support is great, always providing the assistance I need promptly and effectively, which reassures me whenever I encounter issues or have questions. The initial setup was very easy and well-supported, eliminating any potential frustration or delays in getting started with the tool. These aspects together make Okendo an invaluable addition to my suite of tools, enhancing my ability to manage reviews and referrals effortlessly. Review collected by and hosted on G2.com.

N/A I am very happy with my experience with Okendo Review collected by and hosted on G2.com.

What I like best about Okendo is the combination of an incredibly user-friendly, fully integrated platform and a truly exceptional team. Their team was beyond amazing throughout the entire process. They were responsive, knowledgeable, supportive, and honestly a breath of fresh air to work with. They made every step feel seamless and were always willing to help whenever we had a question.

The platform itself is intuitive, easy to navigate, and integrates beautifully with our existing systems. Okendo has made managing our reviews and loyalty program so much simpler and more efficient. Between the powerful functionality and the outstanding level of support, our experience with Okendo has exceeded our expectations! Review collected by and hosted on G2.com.

There’s very little to dislike about Okendo, but if I had to point something out, it would be that some of the more advanced customization options require a bit of technical knowledge or developer support. It would be great to see even more flexibility built into the dashboard for non-technical users. That said, their support team is always quick to help if anything comes up. Review collected by and hosted on G2.com.

Okendo is very intuitive and user-friendly, and it doesn’t feel like we need a developer just to use it. The Okendo team has been doing most of the legwork, which takes a lot off my team’s plate. Review collected by and hosted on G2.com.

No issues so far. We haven’t had any complaints. Review collected by and hosted on G2.com.

I like that Okendo can seamlessly integrate Review, Loyalty, and referral all in one platform AND integrate with so many of our other tech stacks. The biggest reason we switched from our previous platform was because of their vast list of integrations. Since switching, we have seen an increase in our loyalty program users & reviews. We were also able to launch a referral program so our customers can benefit from telling their friends about our brand.

The platform was not only super easy for me to setup, it's also so easy for our older customer base to use. Since launching, we have seen less questions about how to redeem rewards and more people actually redeeming their rewards. It's great to see the increase in performance.

Okendo is also very price competitive. We were able to get a similar price to our last platform, and this came with referral and in store integrations.

Any issues we've had with the set up process were quickly remedied by our onboarding manager. Our current account manager has also helped us refine and improve the program. They also have a very useful AI chatbot that allows me to resolve most of my technical problems before I need to ask for additional help. Review collected by and hosted on G2.com.

A small percentage of our base didn't have their points from past purchases added to their account during the back dating process, but Klaviyo read that they had X amount of points. This lead to some customer confusion and we had to manually adjust quite a few accounts. We aren't sure why this happened, so it was a little bit of a pain during the launch process. Other than that, we haven't run into any issues with the platform that we haven't been able to resolve. Review collected by and hosted on G2.com.

What ultimately made us switch to Okendo was its reporting dashboard (unmatched for the price), its drag and drop interface allows us to save hours on external dev support, and the highly involved support team makes it extremely difficult to ever lift a finger. Review collected by and hosted on G2.com.

At the moment, I can’t think of any specific feature to call out. Any bumps in the road we’ve come across have been handled promptly, and the Okendo team has also noted them for future reference. Review collected by and hosted on G2.com.