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Dentally Reviews & Product Details

Dentally is a cloud-based software solution specifically designed for dental practice management. We aim to improve the efficiency of dental practices by enabling them to streamline their operations from any location, at any time, simply by requiring Google Chrome. Our ethos is all about ease, from managing practice administration, to enhancing the patient experience, to keeping the stress of practice life at bay for the team. Our core features consist of: Clinical excellence: Clinical workflows that allow dentists to focus their patients whilst they’re in the chair, and not on their computer checking notes. Patient experience: Specific features catered to patients to give them the modern experience they expect. Detailed reporting: Understanding the performance of a practice from workloads, to revenue, to chair time optimisation. Practice success: Support from our Dentally Elevate team to make sure practices are always growing in more areas than one, this includes workflow efficiency, staff morale, and online presence. Dentally was designed in collaboration with dentists, and we continue to work closely with them to stay ahead of trends within dentistry. This ongoing partnership enables us to adapt existing features and develop new ones that enhance their everyday workflow. Some examples of these features include: Dentally Vision: A dental imaging system that allows practices to acquire, manage and access images and x-rays without having to leave Dentally. Dentally Vision AI: Using AI diagnostic tools within Dentally Vision to spot problems before they become problems. Dentally Portal: A patient portal where patients can book/amend appointments and update their medical history at a time that is convenient for them. Dentally Elevate: A Customer Success Programme that aims to enhance our user's understanding of Dentally, from this they can utilise our software and ultimately grow their practice. With all of our sensitive practices and patient information stored in the cloud, platform and data security is a top priority for us. We ensure the encryption of our users' information within Dentally, requiring them to navigate a series of security measures including two-factor authentication, IP restrictions, and permission levels to ensure that everything is secure, and that the only people who need to access this information can access it. Additionally, we strictly follow industry best practices for design, development, and database security encryption, in full compliance with the data protection requirements set by the Information Commissioner's Office.

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Robert H.

Owner and Principal Dentist

Small-Business (50 or fewer emp.)

9/4/2025

"Dentally Has Grown With Us – A Smart Move for Our Expanding Practice"

5/5

What do you like best about Dentally?

What we liked most about Dentally was its cloud-based flexibility and the way it supports the growth of both our practice and the software itself. The constant evolution, regular improvements, and open-mindedness to user feedback have made a big difference. The practice management tools—especially the detailed analytics and reporting—have exceeded our expectations and truly helped us run a more efficient and insightful operation.

Our overall experience with Dentally has been very positive. The transition was managed exceptionally well by their team, who took the lead to ensure the migration was smooth and minimized disruption. While we did face some initial challenges—like a learning curve in reception logistics and early clinical glitches—Dentally’s support team was consistently available, responsive, and open to feedback.

A standout part of our experience has been the online support and training options. Initially, our team was hesitant to engage with these resources, but over time, they've proven incredibly valuable. The guidance, insight, and structured training from the Dentally team have helped us grow significantly in our use of the software and in our practice management overall.

Dentally has evolved continuously over the three years we’ve used it on a daily basis, improving in ways that align with the growth and philosophies of our practice. We feel like we've grown together—and we couldn’t be happier with the move. Review collected by and hosted on G2.com.

What do you dislike about Dentally?

Initially, we found the treatment planning and charting to be slow and glitchy, and the reception team experienced a bit of a learning curve with appointment and practitioner logistics. That said, Dentally has addressed many of these issues through updates and improvements, and the system has become much more intuitive over time. Review collected by and hosted on G2.com.

What problems is Dentally solving and how is that benefiting you?

Dentally has addressed several operational challenges we faced as a growing practice. One of the biggest problems was a lack of efficiency and visibility in our previous software. Dentally’s intuitive workflows and cloud-based system have improved both team collaboration and access across locations or working styles.

Another key issue was limited data and reporting—Dentally’s advanced analytics now allow us to track team performance, appointment trends, and practice growth in a much more structured and meaningful way.

Additionally, we struggled with inconsistent training and support in the past. Dentally’s online training and support resources have helped standardize onboarding for new staff and ongoing learning for the team. Even staff who were initially hesitant now regularly use these tools and benefit from the guidance provided.

These improvements have led to more streamlined operations, better decision-making, and ultimately, a smoother patient and team experience. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/20/2024

"More than just a patient management software"

4.5/5

What do you like best about Dentally?

Where Dentally truly stands out is in two key areas:

1. Continuous Improvement:

Dentally evolves rapidly based on user feedback. I’ve been impressed by how quickly the team implements relevant updates, ensuring the software stays modern. With its integration of cutting-edge technologies like AI, I’m reassured that it won’t become outdated.

2. Growth-Oriented Support:

Dentally goes beyond being just a tool. Their team actively helps you grow your practice by guiding you through pulling insightful reports, identifying areas for improvement, and regularly reviewing progress to optimize operations. Review collected by and hosted on G2.com.

What do you dislike about Dentally?

We have experienced some glitches which required technical support. It's pretty minor just time consuming.

Most of my new staff that has never used Dentally previously has said it's very easy to use and navigate. The software works extremely well with proper input form the user (like all software I guess), And it does take some time to understand the software thoroughly to maximise its function, so a bit of a learning curve on all the team members to get the full benefits and making sure the software compliments the business seamlessly. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

3/5/2025

"The best Aussie dental practice management software"

5/5

What do you like best about Dentally?

Dentally is an ever evolving software that aims to streamline your daily practice management and clinical workflow. It is highly customisable, intuitive to use and has so many great features including online booking, recall and reminder automations, multi language support, online patient portal, digital forms and more. Hicaps and CDBS integrated, and also can be linked to a number of imaging software including DTX studio. The team is consistently pushing updates every month and is very responsive and helpful. The Dentally Elevate program is an added bonus where a business coach helps you find areas to improve, gives best practice suggestions and helps you keep you accountable for the business goals you set. 100% recommend this PMS for Australian dentists. Review collected by and hosted on G2.com.

What do you dislike about Dentally?

Hicaps connectivity is a bit hit and miss but this may or may not be more a hicaps issue. Review collected by and hosted on G2.com.

What problems is Dentally solving and how is that benefiting you?

We use Dentally for all aspects of our day to day clinical and administrative functions. It has easy to use appointment books, automated appointment reminders and recalls that can be set up with your specific requirements. Charting and creating treatment plans is simple and estimates can be created with health insurance rebate estimates as well. Review collected by and hosted on G2.com.

AS

Anne-Maree S.

Practice Manager and Owner

Small-Business (50 or fewer emp.)

10/28/2024

"A great experience starting our dental business"

5/5

What do you like best about Dentally?

The team's engagement and responsiveness to suggestions for improvements to clinical and business management aspects are excellent. Their direct support to grow our start-up business has been invaluable! The customer support both on the chat function and via email with our Dentally Elevate consultant has been amazing. Review collected by and hosted on G2.com.

What do you dislike about Dentally?

We had a few pain points with account payment management and a few clinical aspects in charting/treatment planning that were inconvenient or inefficient - however we raised these with the Dentally team and are happy to say that solutions have already been implemented for most of these issues raised. Review collected by and hosted on G2.com.

NC

Nick C.

Staff Officer - Director General Navy Health Reserves

Small-Business (50 or fewer emp.)

11/25/2024

"Dentally - an Australian Experience"

5/5

What do you like best about Dentally?

Dentally product development team has been amazing. They continue to add features and respond to suggestions very quickly Review collected by and hosted on G2.com.

What do you dislike about Dentally?

It's not really a 'dislike' more an observation...it is a product that needs to support multiple international markets, so sometimes other markets get access to features before Australia Review collected by and hosted on G2.com.