Dentally Reviews & Product Details

I switched to Dentally from another provider. It's an online, cloud-based system that's accessible anywhere and has a fast connection. NHS and private fees are clearly distinct. It integrates photos and x-rays, and the helpline is responsive. Review collected by and hosted on G2.com.

User interface is somewhat confusing. Onboarding could be better, and the online help is clunky — I found it easier to locate information via Claud. It's difficult to find specific codes; e.g., if a tooth requires a certain type of crown, choosing the correct option requires three clicks and isn't always intuitive. I could not save or find templates when needed, and many notes were not saved when I checked the following week. The AI does not bring up suitable notes when prompted. There are unnecessary extra fees for some features. Review collected by and hosted on G2.com.

The thing I like most about Dentally is the simplicity. It's easy to access from everywhere. It's cloud based, so everyone can access it regardless of which corner of the world they're in. The dentists can access patient records from anywhere, so they can quickly review, schedule, or make changes for whatever they need. Even if the dentists work in multiple practices, they can get access to all the patient records under the same cloud based storage. For example, when we had a query about a patient, a dentist working across multiple properties could access that patient's records from different practices rather than us needing to send the records off to her to review. It was quite easy for her to get into the patient account and profile, check the records, and update us. I also like that I can easily run reports and keep good records of everything in the practice. It integrates with our software like Dentro, with CareStack, our phone recording system, so conversations with patients over the phone get added to the notes directly rather than us typing them. The setup was smooth too — we provided training for all the staff and the Dentally support team was quite helpful. After a week of training, everyone was pretty happy with Dentally and how the system works. Review collected by and hosted on G2.com.

I felt the chat list in Dentally is missing a broadcast feature. A chat list. You know, if there is an emergency or an announcement that need to give to all members of the staff who are online, the chat list doesn't have the broadcast button. I would suggest a broadcast button, broadcast chat, or, like, announcement so the information needs to pass to every staff who is working on that day. That would be much helpful. Review collected by and hosted on G2.com.

It's easy to use, to be honest with you. Once you've found your way around it all, especially with charting, it's very different to previous software I've used, but it is very, very straightforward. It's easy to access, so should there be a problem with one of the computers in surgery, we can access it on one of our iPads or another laptop. It made things easier because I was able to access it on another device rather than just the in-surgery desktop computer. Being in rural Cornwall, sometimes there are problems with connections, and it can take a bit longer to get technological support, so to be able to access Dentally from any device was an absolute godsend. It made things so much easier. Charting on patient records is the bread and butter of the job, and as a dental nurse your job is to help the dentist with their charting. Working across three different dental practices under one umbrella company, it made it much easier to stay in contact with my colleagues in other locations, as well as sharing patient information and clinical notes securely, safely in line with GDPR. It was also a bit more cost effective and worked better in line with our X-ray equipment. The setup took a while to get used to since we all had to learn new methods of charting and recording patient notes, but once we'd figured it out it was fine, it wasn't too bad. I didn't have any problems with it at all and would happily recommend it to anybody that needed that software. Review collected by and hosted on G2.com.

{"I find the fact Dentally is connected to the Internet problematic. Being in rural Cornwall, sometimes there are problems with connections, and things like that. It does make it a bit tricky. Should the Internet go down one day, you can't access anything.","I find it can take a bit longer to get that technological support because of our location.","It took a while to get used to. We all had to learn new methods of charting and recording patient notes. However, once we'd figured it out, it was fine."} Review collected by and hosted on G2.com.

I like how Dental Intelligence helps a lot with communicating with patients about scheduling their appointments, especially if they are overdue. It also sends reminders to patients to collect payments and facilitates communication for filling and signing due forms and consents. I appreciate the option of mass communication that can be sent all at once to fill gaps in the schedule, which used to take hours over the phone and now can be done with a click of a button. The digital forms also make it easier to keep the patients' accounts up to date. Additionally, we have settings in Dental Intelligence to send due forms like HIPPA and medical history to patients before appointments, which speeds up their check-in process. Although the initial setup involved a lot of work and training, they helped us throughout the process. Review collected by and hosted on G2.com.

We can't post insurance payments and we cannot schedule from Dental Intelligence; we have to do these from our dental software. Review collected by and hosted on G2.com.

Dentally mail and ease of charting and its user friendly interface. It’s also very clear and not gimmicky. I like the chat feature and seeing payments going out Review collected by and hosted on G2.com.

Chatting could be bet tree T. It’s probably too simple. Also very difficult to track who has cancelled appointments and whether they’ve been cancelled or moved Review collected by and hosted on G2.com.

I find Dentally easy to use, which is great for onboarding new employees. The fact that it's cloud-based makes appointment management straightforward, as I can access it from anywhere with an Internet connection without the need for complex servers. This accessibility simplifies things for me. Review collected by and hosted on G2.com.

I mean, it can have some advanced features like, you know, when it comes to customizing for every dentist or for every patient. When it comes to pricing, sometimes I have to do it manually. So I think that is something we can work on. Review collected by and hosted on G2.com.

I like that Dentally is easy to use, especially how notes preload with treatment plans and how easy it is to edit everything. I appreciate being able to access it from my own devices. It's also great that as an employer limits can be set for what times staff can access it, which helps keep it more GDPR compliant. I found the transition to Dentally from another product easy, taking me about half the time to learn compared to others. The integration with imaging software, Stripe, and other lead generating tools works well, and we've never had issues with it. I'm very happy with these aspects of Dentally. Review collected by and hosted on G2.com.

Some of the administrative accesses are less user-friendly when trying to get certain kinds of information out of Dentally. While it's easy to use from an admin point of view initially, it's less flexible in extracting other bits of data compared to other dental software. Dentsply has kind of decided the information that's available, which makes it slightly less user friendly if you want more than what they offer. Review collected by and hosted on G2.com.

I appreciate the auto-charting of mixed dentition for children, and I also love the colour coding on the chart because it clearly shows the difference between NHS and Private patients. Review collected by and hosted on G2.com.

It has become a lot more complicated to use. I used it just over a year ago and loved it and then switched to SOE. My practice has just made the switch to dentally and I believe it’s way harder to use now and some simple processes are made longer. Review collected by and hosted on G2.com.

Simple layout, I like the X-rays feature that it is all connected rather than using exact and cliniview separately. It is very easy to follow, and looks very modern Review collected by and hosted on G2.com.

There are less templates to use from. As a nurse, I was used to being able to edit and add different treatments but there seems to be less on dentally Review collected by and hosted on G2.com.

Very simple to use, beginner-friendly, and free of unnecessary complexities. Review collected by and hosted on G2.com.

Base charting is not clearly differentiated from treatment plan contents, which causes confusion. Review collected by and hosted on G2.com.