ClubExpress Reviews & Product Details

We came from a home brewed Wordpress site, and for our volunteers, website administration is much easier in Club Express. Review collected by and hosted on G2.com.

Features are half baked. User interface designers have made some truly bizarre choices that are confusing for users. They claim to have an API and SSO, but in 6 months of asking, I've received zero details or documentation about it. I'm not even convinced that it exists. I have trouble getting support to understand simple use cases, and I don't feel like they listen when I point out usability flaws. I have 20 years experience working in membership management, including 10 years as a consultant, and using this product tests my patience. Oh, and password resets. Don't get me started. I've had more complaints about password resets. They send a PLAIN TEXT PASSWORD BY EMAIL like it is they year 2000! Review collected by and hosted on G2.com.

If you're interested in losing time and money then join the clubexpress to financial difficulties and loss of membership. Review collected by and hosted on G2.com.

Customer support is terrible. No phone numbers available to call and when you request a call there is no one that will call you back. The availability of staff to resolve problems is severely lacking.

The system is overly complicated and difficult to navigate due it's lack of intuitive usage abilities. Review collected by and hosted on G2.com.

I like that it has a new look and feel to it and that it is more user friendly than what we had before. Review collected by and hosted on G2.com.

One of the downsides for me is not having specific vendor references on the website as options. We host several events and it has been pretty difficult getting the vendor side setup. And it seems like it needs one master report that will show all information on it. For now, we have to usually pull 2 reports and combine them to get all of the informaton we need. Review collected by and hosted on G2.com.

It is perfect for a members-only organization, has all the features we need, and more options as we grow. Review collected by and hosted on G2.com.

I get a lot of feedback that people would like the option to click a button and have an event populate their calendar, but this has not happened yet. Review collected by and hosted on G2.com.

It stores all the info we need for our membership management. Review collected by and hosted on G2.com.

Sometimes it is hard to update certain info. For example, I have to hunt araound to find out how to change the dues, and there seeems to be more that one place that needs changing to complete the action Review collected by and hosted on G2.com.

From the being in January of 2021 until the present we have been able to improve the accuracy of our membership information, vastly improve our communications with our members, support our events and functions and dramatically change our financial functions in a superior way. Review collected by and hosted on G2.com.

After three years we have not encountered a negative issue that we could not resolve or adapt to. Review collected by and hosted on G2.com.

It does club management well for general purposes. Review collected by and hosted on G2.com.

It can't adapt to custom billing processes and is hard to manage manual billing. Adds admin time for an automated bill. Review collected by and hosted on G2.com.

The ClubExpress platform is an excellent system for managing our organization. The features are well-thought-out, well-designed, and intuitive for both administrators and users. CE's support organization is fantastic with quick responses and detailed written documentation addressing all features in great detail. The online training modules are logically developed and professionally presented. Review collected by and hosted on G2.com.

Reporting out of the database is limited. Many good reports are provided, but ad hoc reporting requires a separate subscription. Also, the robust features within the platform address the vast majority of functions needed for organization management and web presentation, but some custom coding may be required for specific situations. Review collected by and hosted on G2.com.

Club express is very responsive - If I have any website questions or issues, I simply email or call them and they are available. I typically receive a response within 24 hours if I email and a call back within a few hours if I call and have to leave a message but many times they are able to pick up the phone right away. Also love all the support documentation they have, webinars and historical videos you can watch in case you couldn't make a webinar. Review collected by and hosted on G2.com.

I think Club express supports so many different customers with various ideas on how the website should work that they can't keep up with all the requested updates or decide whos update to implement - you can't please everyone. Website updates do come out quite often so sometimes you're caught off-guard on knowing what changed and it's hard to keep my team in the know of how to do things when things change often. Review collected by and hosted on G2.com.

Club Express makes it easy. One-stop admin for our ski club. Easy to update and change web pages for a non-techie admin. Members can edit their profiles and track their event and volunteer participation. Very powerful event builder and calendar with top-notch communication functions. Support is excellent and helpful at all times. Review collected by and hosted on G2.com.

There is not much to dislike. A minor niggle is that some reporting could be improved, but our club has some unique needs, and we are trying to fit a round peg in a square hole. No one else has as close as Club Express. Review collected by and hosted on G2.com.