Discussions Help Desk Software

Hubspot has some automation capabilities, but I've yet to see its full utility.

Please share more details on using the live chat instead of the chatbot to submit my requests.

Parfois, je pense qu'il serait bénéfique de créer des modèles de réponses personnels et de les enregistrer dans notre petite bibliothèque de réponses. J'aime en copier et coller quelques-uns ensemble, donc si je pouvais les enregistrer, ce serait génial ! Existe-t-il déjà un moyen de le faire,... Lire la suite

cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket?

Would love the ability to make and take calls via the app if possible. Workin go n the go!

How do I make a form through ZenDesk that customers can securely provide personal information?

I suspect this is possible but I haven't figured out how to do it yet.

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Como realizan o como manejan los requerimientos desde whatsapp de los clientes?

J'écris une note puis, lorsque j'appuie sur le post-it, elle se ferme, donc je dois cliquer pour rouvrir. Cela le fait pour chacune que je fais, c'est très agaçant.

I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.

An example would be the current pricing for our service. This may be mentioned in lots of places but it it not ideal to have to update it separately in each place.

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Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save... Lire la suite

As we are having clients and their conversation happens lot on whatsapp only so I want a way from my clients can create a ticket from there whatsapp and I recieve notification in the zoho desk

J'ai beaucoup de mal à rechercher des articles à moins d'avoir le libellé EXACT. Lorsque je recherche quelque chose comme RA12345, je dois taper exactement RA12345, si je tape 12345, cela n'apparaîtra pas dans les résultats. S'il existe un moyen d'affiner la recherche pour chercher un mot... Lire la suite

We have different customers, for each one of them we manage web, email, e-learning platforms, we'd like to embed customized web form and chat for each subdomain, of course the zoho desk admin must remain one for all.

I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.

I want to be able to track potential clients in the most efficient way from the entry into the funnel to the time they either become a client or not.

You can reach out to me for me details. I can provide sample scenarios about it.

I'm trying to represent! :)

No need

Struggling with forwarding emails from our server.

Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.

I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get... Lire la suite

Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of?

We would like to know when a user leaves the livechat feature, so our reps don't have to wait.

Instalé Messagebird y lo borre por erro pero no hay opcion para reinstalarlo y lo necesito para probar los mensajes de whatsapp

Je cherche une intégration avec le module d'apprentissage automatique d'AWS.

Are you expecting any changes in the statistics? The reports are unclear and the statistics are unreliable in my opinion (they can change from a week to a year).

What's a simple to use/implement CRM tool that would work with Airtable and Front (and potentially can be integrated with Zapier)?

Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive. Finally, there is any way to take screenshots remotely with customers approval to assist them?

Any email I send from my client inboxes get lumped into 1 messy sent inbox. I really hate having to search by email and think that an organized sent inbox would be much easier just to find an email I sent for that day.

- rendre les contacts Google disponibles et pouvoir les rechercher par tags - avoir vos connexions Linkedin sur le tableau de bord - le premium serait d'avoir un clipper pour transférer des données de Linkedin vers les contacts Google

J'ai été satisfait de la direction que Hiver a prise au cours des trois dernières années, il est devenu plus stable, plus rapide, et l'interface utilisateur est devenue plus agréable. De plus, nous avons vu des fonctionnalités comme les Brouillons Partagés ajoutées. Quelles sont les... Lire la suite

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What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures?

I am so loving the bots as I am doing customer success all on my own. I notice the drop off of potential users are high when the bots use the sales qualification form. Is there a way to make it better and what are the best practices when it comes to custom or sales bots?

Most probably the choose language to create them was English. So far so good. However, when you translate this message "Send us a message" to Brazilian Portuguese (an other languages originated from latim), customers can confuse about this and think this botton will simple allow them to continue... Lire la suite

I have local existing number, and i have hard time importing to LiveAgent call center. Is anybody managed to use existing local number with LiveAgent call center?

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How can we better manage communications with existing and potential clients, as well as projects and events? What other software should we consider integrating with Salesforce? Where can we find basic introductions to how to use Salesforce and what benefits it could bring to our firm? How can we... Lire la suite

Lorsque j'ai essayé de lier mon compte Salesforce avec ActiveCampaign, j'ai rencontré un mur de paiement qui m'obligeait à payer 10 $ pour l'intégration si je voulais importer automatiquement des contacts d'ActiveCampaign vers Salesforce. Je me demandais s'il y avait un moyen de contourner cela... Lire la suite

I want to be able to begin tracking number of calls, number of inputed leads/week, number of emails sent, and number of new notes created so that we can better keep one another accountable and talk about those KPI's at our sales meetings. If I was able to do this effectively, we could create a... Lire la suite

At times, I will have trouble getting the answer I need quickly for tech issues. The biggest challenge is figuring out which direction to take so that I can get support.