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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (56.6% of reviews)
Entry-Level Pricing
No pricing available
$57.00 Per Month
User.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comZoho CRM Plus
Star Rating
(87)4.4 out of 5
Market Segments
Small-Business (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
$57.00 Per Month
Learn more about Zoho CRM PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that User.com excels in Email Marketing, particularly in Building and Personalizing Emails with a score of 9.0, while Zoho CRM Plus has a lower emphasis on this feature, leading to a less personalized experience.
- Reviewers mention that User.com offers superior Lead Management capabilities, scoring 9.0 in Lead Nurturing compared to Zoho CRM Plus's 8.6, indicating a more robust approach to nurturing leads through automated processes.
- G2 users highlight User.com’s strength in Customer Support, particularly with its Customer Support Portal scoring 9.6, which is significantly higher than Zoho CRM Plus's 7.9, suggesting a more accessible and effective support system for users.
- Users on G2 report that User.com shines in Online Marketing features, especially in Mobile Optimization with a score of 9.7, while Zoho CRM Plus does not match this level of mobile-friendly design, potentially impacting user engagement.
- Reviewers mention that User.com has a more intuitive Customization process, scoring 9.4, which allows for better tailoring of the software to specific business needs compared to Zoho CRM Plus's 8.8, making it easier for small businesses to adapt the platform.
- Users say that User.com provides a more comprehensive Analytics suite, particularly in ROI Analytics with a score of 9.4, while Zoho CRM Plus's 8.0 indicates a less detailed approach to measuring marketing effectiveness, which could hinder strategic decision-making.
Pricing
Entry-Level Pricing
User.com
No pricing availableZoho CRM Plus
Zoho CRM Plus
$57.00
Per Month
Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey.
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management
Free Trial
User.com
Free Trial is available
Zoho CRM Plus
Free Trial is available
Ratings
Meets Requirements
8.2
40
8.6
72
Ease of Use
8.5
40
8.4
74
Ease of Setup
8.5
19
8.2
54
Ease of Admin
9.2
17
8.6
29
Quality of Support
8.7
38
8.4
67
Has the product been a good partner in doing business?
8.3
17
8.6
28
Product Direction (% positive)
8.7
36
9.0
69
Features by Category
Sales Force Automation
6.9
8
|
Verified
8.6
50
|
Verified
Feature Not Available
7.8
48
|
Verified
8.1
8
|
Verified
8.2
49
|
Verified
8.5
8
|
Verified
8.3
48
|
Verified
Not enough data
8.1
44
|
Verified
8.6
6
|
Verified
8.3
45
|
Verified
6.4
6
|
Verified
8.3
44
|
Verified
6.7
5
|
Verified
8.0
46
|
Verified
7.2
6
|
Verified
8.4
45
|
Verified
Marketing Automation
8.6
7
|
Verified
8.2
47
|
Verified
8.3
8
|
Verified
8.3
47
|
Verified
9.0
8
|
Verified
8.5
49
|
Verified
9.7
5
|
Verified
8.2
44
|
Verified
Customer Support
7.5
8
|
Verified
8.2
46
|
Verified
9.0
8
|
Verified
8.0
51
|
Verified
8.3
9
|
Verified
7.8
51
|
Verified
7.2
6
|
Verified
7.5
47
|
Verified
7.6
7
|
Verified
8.0
49
|
Verified
Reporting & Analytics
7.1
8
|
Verified
8.5
50
|
Verified
7.6
9
|
Verified
8.3
50
|
Verified
7.4
7
|
Verified
8.3
46
|
Verified
Mobile & Social
7.8
6
8.2
47
|
Verified
7.5
6
8.1
47
|
Verified
Not enough data
8.5
45
|
Verified
Platform
Not enough data
8.7
34
|
Verified
9.3
5
|
Verified
8.4
34
|
Verified
9.4
6
|
Verified
8.4
35
|
Verified
Not enough data
7.9
34
|
Verified
Not enough data
8.0
35
|
Verified
Not enough data
8.0
35
|
Verified
7.2
6
|
Verified
8.6
36
|
Verified
Not enough data
8.3
34
|
Verified
Integration
8.6
6
|
Verified
8.4
35
|
Verified
7.8
6
|
Verified
8.2
34
|
Verified
7.2
6
|
Verified
8.1
33
|
Verified
Generative AI
Not enough data
8.1
27
Agentic AI - CRM
Not enough data
7.4
14
Not enough data
8.3
14
Not enough data
8.0
14
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
8.3
14
Email Marketing
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
Online Marketing
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Not enough data
Lead Management
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Campaign Management
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Not enough data
Social
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Not enough data
Reporting & Analytics
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Not enough data
Platform
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
9.3
5
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
7.6
7
|
Verified
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Incentives
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
9.0
5
Personalization
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Administrative
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Categories
Categories
Shared Categories
User.com and Zoho CRM Plus are categorized as CRM
Unique Categories
User.com is categorized as Live Chat, Marketing Automation, Visitor Identification, and Push Notification
Zoho CRM Plus is categorized as Sales Performance Management, Customer Journey Analytics, and AI Sales Assistant
Reviews
Reviewers' Company Size
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Information Technology and Services
20.5%
Computer Software
10.8%
Financial Services
7.2%
Accounting
7.2%
Marketing and Advertising
4.8%
Other
49.4%
Alternatives
Discussions
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
What are key features of a CRM system?
1 Comment
AR
Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics.Read more
What apps come with Zoho CRM Plus?
1 Comment
SD
Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho CliqRead more
Zoho CRM Plus has no more discussions with answers
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