Compare Helpdesk and Zammad 
At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$799 Annually
No pricing available
Helpdesk
Star Rating
(14)4.7 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$799 Annually
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadPricing
Entry-Level Pricing
Helpdesk
Medium (100 - 999 Users)
$799
Annually
Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization.
- Unlimited agents
- Unlimited installations per tenant
- No hidden costs
Zammad
No pricing availableFree Trial
Helpdesk
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
Not enough data
8.3
8
Ease of Use
Not enough data
9.0
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
Not enough data
Not enough data
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
Not enough data
8.3
7
Features by Category
Ticket and Case Management
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk and Zammad are categorized as Help Desk
Unique Categories
Helpdesk has no unique categories
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.5%
Computer Software
30.8%
Retail
7.7%
Insurance
7.7%
Education Management
7.7%
Other
7.7%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
Helpdesk has no discussions with answers
Zammad has no discussions with answers
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