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Compare Helpdesk and Zammad 
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At a Glance
Market Segments
Mid-Market (53.8% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$799 Annually
No pricing available
Helpdesk
Star Rating
(14)4.7 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$799 Annually
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpdesk excels in ticket creation user experience with a score of 8.0, while Zammad's score of 7.0 indicates room for improvement in this area. Reviewers mention that Helpdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Zammad shines in ease of use, scoring 9.0 compared to Helpdesk's lower rating. Users on G2 appreciate Zammad's straightforward navigation and user-friendly design, which enhances the overall user experience.
- G2 users highlight Helpdesk's robust workflow capabilities, scoring 6.7, but reviewers say that Zammad's workflow automation features are more flexible and customizable, allowing for better adaptation to specific business needs.
- Users say that Helpdesk's customer portal scores 7.0, providing a decent user experience, but reviewers mention that Zammad offers a more comprehensive customer portal with better integration options, enhancing customer engagement.
- Reviewers mention that Helpdesk has a strong focus on ticket response user experience, scoring 7.0, while Zammad's lower score suggests that users find its response automation features less effective in streamlining communication.
- Users report that Helpdesk's analytics capabilities are solid, but Zammad's reporting features are often praised for their depth and customization options, allowing businesses to gain more insights from their data.
Pricing
Entry-Level Pricing
Helpdesk
Medium (100 - 999 Users)
$799
Annually
Helpdesk’s licensing depends on the number of active users in your Office 365 tenant with the SharePoint service: Prices are based on the size of your organization.
- Unlimited agents
- Unlimited installations per tenant
- No hidden costs
Zammad
No pricing availableFree Trial
Helpdesk
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
Not enough data
8.3
8
Ease of Use
Not enough data
9.0
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
Not enough data
Not enough data
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
Not enough data
8.3
7
Features by Category
Ticket and Case Management
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk and Zammad are categorized as Help Desk
Unique Categories
Helpdesk has no unique categories
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.5%
Computer Software
30.8%
Retail
7.7%
Insurance
7.7%
Education Management
7.7%
Other
7.7%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
Helpdesk has no discussions with answers
Zammad has no discussions with answers
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