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Compare Sitecore Digital Experience Platform and Trillian 
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At a Glance
Market Segments
Enterprise (55.6% of reviews)
Small-Business (49.2% of reviews)
Entry-Level Pricing
No pricing available
$3.33 1 User Per Month
Sitecore Digital Experience Platform
Star Rating
(555)4.1 out of 5
Market Segments
Enterprise (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Sitecore Digital Experience PlatformTrillian
Star Rating
(120)4.4 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$3.33 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSitecore Digital Experience Platform vs Trillian
When assessing the two solutions, reviewers found Trillian easier to use, set up, and administer. Reviewers also preferred doing business with Trillian overall.
- Reviewers felt that Trillian meets the needs of their business better than Sitecore Digital Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Trillian is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sitecore Digital Experience Platform over Trillian.
Pricing
Entry-Level Pricing
Sitecore Digital Experience Platform
No pricing availableTrillian
Individuals
$3.33
1 User Per Month
For power users who want the best Trillian has to offer. All of the bells and whistles are unlocked for your chatting enjoyment. Not recommended for business or healthcare.
- Free Windows, Mac, and Linux desktop clients
- Free iOS and Android mobile clients
- Optionally chat right in the web browser
Free Trial
Sitecore Digital Experience Platform
No trial information availableTrillian
Free Trial is available
Ratings
Meets Requirements
8.3
350
9.3
111
Ease of Use
7.1
415
9.2
111
Ease of Setup
6.2
295
9.3
41
Ease of Admin
7.6
232
9.1
35
Quality of Support
7.5
322
8.9
80
Has the product been a good partner in doing business?
7.9
216
9.5
30
Product Direction (% positive)
8.1
330
6.8
106
Features by Category
Content
8.1
201
|
Verified
Not enough data
7.7
198
|
Verified
Not enough data
7.9
186
|
Verified
Not enough data
6.9
173
|
Verified
Not enough data
7.8
180
|
Verified
Not enough data
7.5
179
|
Verified
Not enough data
7.6
184
|
Verified
Not enough data
7.0
184
|
Verified
Not enough data
7.9
188
|
Verified
Not enough data
Design
6.3
163
|
Verified
Not enough data
6.6
165
|
Verified
Not enough data
7.4
166
|
Verified
Not enough data
8.0
178
|
Verified
Not enough data
Platform
8.1
158
|
Verified
Not enough data
7.8
167
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.4
153
|
Verified
Not enough data
7.1
156
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - Web Content Management
6.8
12
Not enough data
6.5
11
Not enough data
Analytics
7.7
111
Not enough data
7.7
111
Not enough data
7.7
109
Not enough data
7.6
111
Not enough data
8.8
88
Not enough data
8.0
87
Not enough data
Content Management
8.5
113
Not enough data
8.2
112
Not enough data
8.3
109
Not enough data
Design & Development
6.9
105
Not enough data
6.9
105
Not enough data
7.2
106
Not enough data
Agentic AI - Digital Experience Platforms
6.6
15
Not enough data
7.0
15
Not enough data
6.7
15
Not enough data
6.8
15
Not enough data
6.6
15
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
7.7
5
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
7.9
7
Patient Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Business Instant Messaging
Not enough data
8.4
38
Not enough data
9.2
48
Not enough data
8.0
35
Business Instant Messaging
Not enough data
8.3
20
Not enough data
8.5
14
Business Instant Messaging
Not enough data
9.3
41
Not enough data
9.4
38
Not enough data
7.8
22
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.8
9
Not enough data
9.8
9
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
9.8
8
Not enough data
9.8
8
Not enough data
9.6
9
Functionality
9.2
12
Not enough data
8.6
12
Not enough data
9.3
12
Not enough data
Management
9.3
12
Not enough data
8.0
11
Not enough data
9.4
12
Not enough data
Support
8.5
11
Not enough data
9.2
10
Not enough data
9.4
11
Not enough data
Integration and Orchestration - Digital Experience Orchestration (DXO) Platforms
8.8
7
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
Experience Management and Personalization - Digital Experience Orchestration (DXO) Platforms
8.3
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
Agentic AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Experience Management - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sitecore Digital Experience Platform and Trillian share no categories
Unique Categories
Sitecore Digital Experience Platform is categorized as Digital Experience Platforms (DXP), Digital Experience Orchestration (DXO) Platforms, Web Content Management, WebOps Platforms, and Site Search Software
Trillian is categorized as Business Instant Messaging, HIPAA Compliant Messaging, and Clinical Communication and Collaboration
Reviews
Reviewers' Company Size
Sitecore Digital Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trillian
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Hospital & Health Care
9.5%
Computer Software
6.4%
Insurance
5.6%
Financial Services
5.2%
Other
62.4%
Computer Software
10.1%
Information Technology and Services
9.2%
Higher Education
6.7%
Hospital & Health Care
5.0%
Mental Health Care
4.2%
Other
64.7%
Discussions
Just more information on how to actually use things. Also, does it have to be so slow?
2 Comments
RS
Depending on the version of Sitecore you have, the number of child items you have under each node of the content tree, and many config factors, Sitecore can...Read more
When can we expect (functional) improvements on ScForms?
1 Comment
KV
scForms doesn't get updated very often, so I wouldn't expect an update to come very soon. In my 5 years of using scForms, I saw 1 major update to the...Read more
Why don't the bullets and numbering work in your rich text editor ribbon?
1 Comment
TM
Hello Dorene,
Please ask your question on the https://sitecore.stackexchange.com/. You will get help there much faster.Read more
Trillian has no more discussions with answers
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