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Compare Sinch Contact Pro and Twilio Flex 
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At a Glance
Market Segments
Enterprise (100.0% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Sinch Contact Pro
Star Rating
(11)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sinch Contact ProTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sinch Contact Pro excels in its Reporting & Dashboards feature, achieving a perfect score of 10.0, which allows for comprehensive insights into performance metrics. In contrast, Twilio Flex's reporting capabilities received a score of 8.2, indicating that while functional, it may not provide the same depth of analysis.
- Reviewers mention that Sinch Contact Pro's Quality of Support is rated at 8.9, highlighting a strong customer service experience. Twilio Flex, while still respectable at 8.3, may not offer the same level of responsiveness and assistance, according to user feedback.
- G2 users indicate that Sinch Contact Pro's Session Summary Notes feature scored 7.9, which some users find lacking in detail compared to Twilio Flex's score of 8.3. This suggests that Twilio Flex may provide a more robust solution for tracking session details.
- Users on G2 report that Sinch Contact Pro has a strong focus on Enterprise solutions, making it ideal for larger organizations, while Twilio Flex is more tailored towards Small-Business needs, as reflected in their respective market segments.
- Reviewers mention that both platforms offer Concurrent Calling, but Twilio Flex shines with a higher score of 8.7 compared to Sinch Contact Pro's 8.1, indicating that users may experience better performance and reliability with Twilio in this area.
- Users say that Sinch Contact Pro's Ease of Setup is rated at 7.7, which is slightly better than Twilio Flex's 7.3, suggesting that users may find Sinch's onboarding process to be more straightforward and user-friendly.
Pricing
Entry-Level Pricing
Sinch Contact Pro
No pricing availableTwilio Flex
No pricing availableFree Trial
Sinch Contact Pro
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
9.5
10
8.3
25
Ease of Use
8.3
10
8.2
25
Ease of Setup
7.7
5
7.2
9
Ease of Admin
8.3
5
7.5
8
Quality of Support
8.9
9
8.2
23
Has the product been a good partner in doing business?
8.3
5
8.6
7
Product Direction (% positive)
8.8
10
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
6
|
Verified
8.3
16
|
Verified
8.1
6
|
Verified
8.2
17
|
Verified
8.1
6
|
Verified
8.6
14
|
Verified
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
7
8.2
15
|
Verified
9.0
5
|
Verified
8.6
11
|
Verified
10.0
6
|
Verified
8.1
16
|
Verified
Not enough data
Not enough data
Feature Not Available
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sinch Contact Pro and Twilio Flex are categorized as Contact Center
Unique Categories
Sinch Contact Pro has no unique categories
Reviews
Reviewers' Company Size
Sinch Contact Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Utilities
9.1%
Telecommunications
9.1%
Real Estate
9.1%
Package/Freight Delivery
9.1%
Oil & Energy
9.1%
Other
54.5%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Sinch Contact Pro has no discussions with answers
Twilio Flex has no discussions with answers
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