# ServiceTitan vs Successware Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in user experience, with a higher overall satisfaction reflected in its ratings. Users appreciate the intuitive interface and the ability to automate tedious tasks, which significantly enhances daily operations.
- **According to verified reviews** , Successware shines in its comprehensive CRM functions, with users highlighting its effective payment processing and lead management capabilities. This makes it a strong choice for businesses looking to manage multiple activities seamlessly.
- **Users say** that ServiceTitan's customer support is a standout feature, particularly praising the responsiveness and expertise of their Customer Success Manager. This level of support helps users feel more confident in navigating the software and maximizing its potential.
- **Reviewers mention** that while Successware offers solid features for small businesses, it struggles with user experience compared to ServiceTitan. Some users have noted challenges in configuration and setup, which can hinder the initial onboarding process.
- **According to recent feedback** , ServiceTitan's integration capabilities, such as with QuickBooks Online, are highly valued by users. This integration simplifies financial management and enhances overall workflow efficiency, making it a preferred choice for many businesses.
- **G2 reviewers highlight** that Successware provides a centralized platform for managing various aspects of a business, allowing for mobile connectivity. However, it faces challenges in keeping up with the more advanced features and user-friendly design that ServiceTitan offers.



| | ServiceTitan | Successware | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 371 | 30 | 
| **Largest Market Segment** | Small-Business (65.5% of reviews) | Small-Business (69.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

### Successware

**Not enough data**

---
## Ratings Comparison
| Rating | ServiceTitan | Successware | 
|---|---|---|
  | **Meets Requirements** | 8.7 (303 reviews) | 7.8 (23 reviews) | 
  | **Ease of Use** | 8.4 (308 reviews) | 6.7 (23 reviews) | 
  | **Ease of Setup** | 6.8 (235 reviews) | 6.7 (12 reviews) | 
  | **Ease of Admin** | 8.0 (200 reviews) | 7.5 (14 reviews) | 
  | **Quality of Support** | 7.8 (298 reviews) | 7.8 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (201 reviews) | 8.7 (14 reviews) | 
  | **Product Direction (% positive)** | 9.0 (297 reviews) | 6.7 (25 reviews) | 

---
## Pricing

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Successware

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | 7.6/10 | 232 |
| **Successware** | 8.1/10 | 26 |

#### Generative AI

| Feature | ServiceTitan | Successware | 
|---|---|---|
| **AI Text Summarization** | 7.9 (85 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.9 (81 reviews) | Not enough data | 

#### Before the Job

| Feature | ServiceTitan | Successware | 
|---|---|---|
| **Calendar** | 7.4 (190 reviews) | 9.1 (20 reviews) | 
| **Dispatch** | 8.9 (218 reviews) | 8.5 (24 reviews) | 
| **Roles** | 8.4 (201 reviews) | 9.1 (21 reviews) | 
| **Booking** | 8.4 (194 reviews) | 8.7 (19 reviews) | 

#### On the Job

| Feature | ServiceTitan | Successware | 
|---|---|---|
| **Location** | 8.6 (201 reviews) | 7.8 (23 reviews) | 
| **Employee Communication** | 7.8 (205 reviews) | 7.8 (20 reviews) | 
| **Behavior Monitoring** | 7.3 (183 reviews) | 7.6 (16 reviews) | 
| **Client Notifications** | 8.5 (207 reviews) | 6.3 (20 reviews) | 
| **Field Sales** | 8.1 (175 reviews) | 6.7 (13 reviews) | 

#### After the Job

| Feature | ServiceTitan | Successware | 
|---|---|---|
| **Reports** | 8.4 (212 reviews) | 8.3 (23 reviews) | 
| **Analytics** | 8.3 (205 reviews) | 7.9 (21 reviews) | 
| **Invoicing** | 8.7 (209 reviews) | 8.9 (21 reviews) | 
| **CRM Integrations** | 7.9 (186 reviews) | 8.3 (12 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceTitan | Successware | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.0 (18 reviews) | Not enough data | 
| **Proactive Assistance** | 5.1 (18 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac)



---
## Reviewer Demographics

### By Company Size

| Segment | ServiceTitan | Successware | 
|---|---|---|
| **Small-Business** | 65.5% | 69.0% | 
| **Mid-Market** | 32.6% | 31.0% | 
| **Enterprise** | 1.9% | 0% | 

### By Industry

#### ServiceTitan

- **Construction:** 38.4%
- **Consumer Services:** 23.0%
- **Utilities:** 4.3%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Facilities Services:** 2.6%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.5%

#### Successware

- **Consumer Services:** 34.5%
- **Construction:** 34.5%
- **Facilities Services:** 10.3%
- **Telecommunications:** 6.9%
- **Professional Training & Coaching:** 3.4%
- **Mechanical or Industrial Engineering:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Electrical/Electronic Manufacturing:** 3.4%

---
## Alternatives

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (406 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (358 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (58 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (179 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

### Alternatives to Successware

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (358 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (406 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4781 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5179 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1543 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (958 reviews)

---
## Top Discussions

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

### Successware

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicetitan-vs-clockwork-ip-successware)