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Compare Service Fusion and mHelpDesk 
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At a Glance
Market Segments
Small-Business (83.3% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
Starting at $208.00
No pricing available
Service Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansmHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskService Fusion vs mHelpDesk
When assessing the two solutions, reviewers found Service Fusion easier to use, set up, and administer. Reviewers also preferred doing business with Service Fusion overall.
- Service Fusion and mHelpDesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Service Fusion is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Service Fusion over mHelpDesk.
Pricing
Entry-Level Pricing
Service Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
mHelpDesk
No pricing availableFree Trial
Service Fusion
No trial information availablemHelpDesk
Free Trial is available
Ratings
Meets Requirements
8.2
108
8.2
113
Ease of Use
8.5
108
8.3
115
Ease of Setup
7.9
77
7.6
45
Ease of Admin
8.2
75
8.0
45
Quality of Support
8.4
107
8.2
114
Has the product been a good partner in doing business?
8.5
75
7.6
45
Product Direction (% positive)
8.2
109
7.0
113
Features by Category
Payment Processing
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Not enough data
Administration
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Not enough data
Payment Options
Feature Not Available
Not enough data
8.4
25
Not enough data
Security
8.1
24
Not enough data
Platform
7.1
26
Not enough data
Feature Not Available
Not enough data
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
20
Not enough data
7.3
20
Not enough data
Before the Job
8.3
78
8.0
57
8.9
80
7.9
53
8.3
78
8.1
53
8.4
80
7.9
52
On the Job
8.1
78
7.4
11
8.0
79
8.1
55
7.4
59
7.8
6
8.1
73
8.0
46
Feature Not Available
8.1
6
After the Job
7.6
75
8.1
56
7.3
71
8.0
47
8.5
77
8.1
42
7.4
62
8.1
38
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Service Fusion and mHelpDesk are categorized as Field Service Management
Unique Categories
Service Fusion is categorized as Payment Processing and HVAC
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Discussions
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
mHelpDesk has no discussions with answers
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