Introducing G2.ai, the future of software buying.Try now
Compare Sendbird and Stream 
At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (64.2% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
No pricing available
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansStream
Star Rating
(53)4.5 out of 5
Market Segments
Small-Business (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about StreamSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendbird excels in user satisfaction, boasting a higher overall score compared to Stream. Users appreciate its intuitive interface, with one reviewer noting the "easiness to manage and identify different messages from different groups of clients."
- According to verified reviews, Sendbird's implementation process is praised for its quick setup, with users highlighting the "simple clicks" needed to filter roles and tasks, making it a reliable choice for businesses needing efficient onboarding.
- Users say that while both platforms offer strong APIs, Sendbird's documentation is particularly user-friendly, allowing even non-developers to create scripts for data export. This has been a significant advantage for users who are not primarily technical, as noted by a user who mentioned being able to follow the documentation easily.
- Reviewers mention that Stream is favored for its developer-friendly API, which simplifies the process of building chat and activity feeds. One developer noted that Stream "took off all that with simple API and good documentation," making integration fast and straightforward.
- G2 reviewers highlight that Sendbird provides robust support, with a high quality of professional assistance. Users have expressed confidence in the platform, stating it is "always ready for reports" and dependable for 24/7 customer support.
- According to recent feedback, while Stream is recognized for its ease of use, particularly in connecting with teams and tools like SharePoint, it still trails behind Sendbird in overall user satisfaction and support quality, which may impact larger organizations looking for comprehensive solutions.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Stream
No pricing availableFree Trial
Sendbird
Free Trial is available
Stream
Free Trial is available
Ratings
Meets Requirements
9.1
104
9.2
35
Ease of Use
9.2
108
9.0
34
Ease of Setup
9.0
94
8.7
24
Ease of Admin
9.1
59
8.9
20
Quality of Support
9.2
103
9.0
35
Has the product been a good partner in doing business?
9.1
58
9.5
19
Product Direction (% positive)
9.1
106
9.6
32
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Functionality
8.7
68
8.6
23
8.7
68
8.6
23
8.6
64
8.7
20
Support
8.4
67
8.6
23
8.1
65
7.8
20
9.0
67
8.6
23
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Not enough data
Communication
Feature Not Available
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
9.3
49
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
50
Not enough data
8.5
46
Not enough data
8.1
47
Not enough data
8.5
45
Not enough data
8.7
46
Not enough data
8.7
45
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Not enough data
Automation
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Not enough data
Autonomy
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Stream are categorized as Push Notification, Communication Platform as a Service (CPaaS), and Live Chat
Unique Categories
Sendbird is categorized as AI Customer Support Agents and Bot Platforms
Stream is categorized as Video Platform as a Service (VPaaS)
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stream
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Real Estate
6.0%
Food & Beverages
6.0%
Consumer Services
6.0%
Other
57.3%
Information Technology and Services
13.2%
Computer Software
11.3%
Health, Wellness and Fitness
9.4%
Mental Health Care
5.7%
Education Management
5.7%
Other
54.7%
Discussions
Sendbird has no discussions with answers
Stream has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
