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At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (64.2% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
No pricing available
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansStream
Star Rating
(53)4.5 out of 5
Market Segments
Small-Business (64.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about StreamSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sendbird excels in Ease of Use with a score of 9.1, while Stream has a slightly lower score of 8.8. Reviewers mention that Sendbird's interface is intuitive, making it easier for teams to adopt quickly.
- Reviewers mention that Sendbird's Quality of Support is highly rated at 9.3, compared to Stream's 9.1. Users on G2 appreciate Sendbird's responsive customer service and comprehensive documentation.
- G2 users highlight Sendbird's superior API Call Speed with a score of 8.9, while Stream scores 8.6. Users say that this speed is crucial for real-time applications, making Sendbird a preferred choice for developers.
- Users report that Sendbird offers better Customization options with a score of 8.7, compared to Stream's 8.3. Reviewers mention that Sendbird allows for more tailored user experiences, which is essential for businesses looking to enhance user engagement.
- Reviewers mention that Sendbird's In-App Messaging feature scores 9.2, significantly higher than Stream's offerings. Users say that this feature is vital for maintaining user interaction within applications, making Sendbird a standout in this area.
- Users on G2 report that Sendbird's Data Security is rated at 9.4, while Stream's rating is not specified. Reviewers emphasize the importance of robust security measures, especially for businesses handling sensitive information.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Stream
No pricing availableFree Trial
Sendbird
Free Trial is available
Stream
Free Trial is available
Ratings
Meets Requirements
9.1
102
9.2
35
Ease of Use
9.2
106
9.0
34
Ease of Setup
9.0
92
8.7
24
Ease of Admin
9.1
58
8.9
20
Quality of Support
9.2
102
9.0
35
Has the product been a good partner in doing business?
9.1
57
9.5
19
Product Direction (% positive)
9.1
104
9.6
32
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Functionality
8.7
68
8.6
23
8.7
68
8.6
23
8.6
64
8.7
20
Support
8.4
67
8.6
23
8.1
65
7.8
20
9.0
67
8.6
23
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Not enough data
Communication
Feature Not Available
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
9.2
48
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
48
Not enough data
8.5
45
Not enough data
8.1
47
Not enough data
8.4
44
Not enough data
8.7
45
Not enough data
8.7
45
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
Automation
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Not enough data
Autonomy
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Stream are categorized as Push Notification, Communication Platform as a Service (CPaaS), and Live Chat
Unique Categories
Sendbird is categorized as AI Customer Support Agents and Bot Platforms
Stream is categorized as Video Platform as a Service (VPaaS)
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stream
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Information Technology and Services
13.2%
Computer Software
11.3%
Health, Wellness and Fitness
9.4%
Mental Health Care
5.7%
Education Management
5.7%
Other
54.7%
Discussions
Sendbird has no discussions with answers
Stream has no discussions with answers
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