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Compare SAP Solution Manager and ServiceNow IT Service Management 
At a Glance
Market Segments
Enterprise (63.6% of reviews)
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerServiceNow IT Service Management
Star Rating
(1,219)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SAP Solution Manager. Users appreciate its ability to streamline the approval and delivery of IT services, enhancing user satisfaction through real-time reporting and metrics.
- Users say that ServiceNow's automation features have greatly improved day-to-day operations, with many routine tasks now automated, saving time and reducing manual effort. In contrast, while SAP Solution Manager is noted for its affordability and good documentation management, it lacks the same level of automation and ease of use that ServiceNow offers.
- Reviewers mention that ServiceNow IT Service Management provides a smooth integration experience, particularly with tools like Azure and Ignio, making it a preferred choice for organizations looking for seamless connectivity. On the other hand, SAP Solution Manager is recognized for its ticket management and business process lifecycle management, but it may not match the integration capabilities of ServiceNow.
- According to verified reviews, ServiceNow's ease of setup and administration is a standout feature, with users highlighting an intuitive onboarding process. In comparison, SAP Solution Manager, while easy to use, does not receive the same level of praise for setup and may present challenges in this area.
- G2 reviewers highlight that ServiceNow IT Service Management offers superior support quality, with users reporting high satisfaction levels. This is contrasted by SAP Solution Manager, which, although it has useful features, has received lower ratings for support quality, indicating potential areas for improvement.
- Users note that ServiceNow's robust reporting and analytics capabilities are a significant advantage, with features that allow for detailed insights into IT operations. While SAP Solution Manager provides valuable documentation and process capture features, it does not match the depth of reporting that ServiceNow offers, which can be crucial for data-driven decision-making.
Pricing
Entry-Level Pricing
SAP Solution Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
SAP Solution Manager
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.5
10
8.9
792
Ease of Use
6.7
10
8.5
1,011
Ease of Setup
Not enough data
8.2
568
Ease of Admin
Not enough data
8.6
311
Quality of Support
7.0
10
8.5
720
Has the product been a good partner in doing business?
Not enough data
8.8
307
Product Direction (% positive)
10.0
9
8.8
770
Features by Category
Administration
8.7
9
|
Verified
9.0
239
|
Verified
7.5
8
|
Verified
8.7
228
|
Verified
8.5
8
|
Verified
8.8
241
|
Verified
Service Desk
7.1
7
|
Verified
9.2
254
|
Verified
7.6
7
|
Verified
9.2
248
|
Verified
8.3
8
|
Verified
9.0
241
|
Verified
Management
Not enough data
8.9
232
|
Verified
Not enough data
8.9
215
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
8.5
200
Functionality
Not enough data
9.3
242
|
Verified
Not enough data
8.8
222
9.0
5
|
Verified
8.7
222
|
Verified
Not enough data
8.8
228
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
43
Not enough data
7.5
42
Not enough data
7.9
50
Not enough data
7.5
42
Not enough data
7.4
42
Not enough data
7.1
42
Not enough data
7.5
44
Monitoring
Not enough data
8.9
224
|
Verified
Not enough data
9.0
233
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
236
|
Verified
Not enough data
9.0
229
Not enough data
8.7
220
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.7
28
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
Not enough data
9.0
303
Not enough data
8.9
302
Not enough data
9.1
308
Not enough data
8.7
297
Not enough data
8.7
290
Reporting
Not enough data
8.7
302
Not enough data
8.7
279
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
236
Not enough data
8.7
289
Not enough data
8.5
257
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.5
21
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
SAP Solution Manager and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
ServiceNow IT Service Management is categorized as Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.0%
Financial Services
5.5%
Computer & Network Security
3.6%
Other
49.6%
Alternatives
Discussions
SAP Solution Manager has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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