Compare Agentforce Field Service (formerly Salesforce Field Service) and Zuper 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (54.9% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Contact Us 1 User Per Year
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(982)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansZuper
Star Rating
(150)4.7 out of 5
Market Segments
Small-Business (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zuper. Users appreciate its smart scheduling and real-time visibility, which are seamlessly integrated with the Salesforce platform, enhancing field operations efficiency.
- According to verified reviews, Zuper shines in its integration capabilities, allowing users to connect with multiple tools for a streamlined workflow. This has led to increased profitability and user satisfaction, particularly for small businesses that benefit from its intuitive dashboard and rich reporting features.
- Users say that Salesforce Field Service provides a robust mobile app for technicians, which is highly valued for its ease of use and accessibility. Reviewers highlight that it simplifies planning and dispatching by consolidating all necessary information in one location, making daily operations smoother.
- Reviewers mention that Zuper's mobile application is also a strong point, offering offline access that supports remote work without hassle. This feature, combined with its customizable interface, promotes high productivity and effective tracking of field operations.
- G2 reviewers note that while Salesforce Field Service has a wealth of features, some users find it challenging to configure to their specific workflows. In contrast, Zuper's user-friendly design and ease of setup are frequently praised, making it a favorable choice for those who prioritize quick onboarding.
- According to recent feedback, Salesforce Field Service users appreciate the quality of support, but Zuper outshines it with a notably higher support rating. Users commend Zuper for its responsive customer service, which enhances the overall experience and helps resolve issues more efficiently.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Zuper
Starter
Contact Us
1 User Per Year
Get the essentials to manage jobs, track technicians, collaborate, and handle inventory and payments with ease.
- Manage one-off and recurring jobs with ease.
- Track technicians live via mobile and desktop apps.
- Customize job notes, statuses, and checklists.
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableZuper
No trial information availableRatings
Meets Requirements
8.6
349
8.8
110
Ease of Use
8.4
739
8.9
116
Ease of Setup
7.8
606
8.1
113
Ease of Admin
8.3
170
8.8
96
Quality of Support
8.6
339
9.6
111
Has the product been a good partner in doing business?
8.7
163
9.4
96
Product Direction (% positive)
9.0
342
9.9
107
Features by Category
Generative AI
7.9
152
Feature Not Available
7.5
150
Feature Not Available
Before the Job
8.5
276
8.1
89
8.6
270
8.6
91
8.6
276
8.3
87
8.4
268
7.9
83
On the Job
Feature Not Available
7.9
88
8.5
273
8.5
90
Feature Not Available
8.0
79
8.5
274
8.1
78
8.4
226
6.9
69
After the Job
8.6
278
8.1
84
8.6
272
7.9
83
8.2
226
7.1
71
8.7
227
8.0
79
Agentic AI - Field Service Management
7.6
58
8.9
9
7.8
59
8.5
9
8.0
59
9.1
9
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Zuper are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Zuper has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zuper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Information Technology and Services
9.9%
Construction
9.9%
Consumer Services
9.9%
Facilities Services
7.0%
Food & Beverages
4.2%
Other
59.2%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What is Zuper Pro used for?
1 Comment
Official Response from Zuper
Zuper is used to optimize service operations, enhance workforce productivity, and deliver exceptional customer service.
Zuper is the most flexible field...Read more
Zuper has no more discussions with answers
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