# Agentforce Field Service (formerly Salesforce Field Service) vs Zuper Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in its ability to transform business operations, with users highlighting features like **autonomous dispatch** that allows the system to proactively manage issues before human intervention is needed. This capability significantly enhances operational efficiency.
- **Users say** Zuper offers a highly **flexible and straightforward interface** , making it easy for teams to adapt the platform to their specific needs. Reviewers appreciate its **intuitive dashboard** that simplifies tracking field operations and customizing reports.
- **According to verified reviews** , Agentforce Field Service has a strong reputation for **quality support** , with users noting that the platform has improved their overall management of ground operations and customer service, effectively reducing inconsistencies.
- **Reviewers mention** that Zuper shines in its **integration capabilities** , allowing seamless workflows with multiple tools. This feature has been praised for enhancing profitability and streamlining scheduling and real-time tracking processes.
- **G2 reviewers highlight** that while Agentforce Field Service has a slightly lower ease of setup score, it still provides a robust solution for mid-market businesses, with users noting that it can handle complex operations effectively once implemented.
- **Users report** that Zuper's mobile support is a significant advantage, enabling teams to work remotely without hassle. This feature, combined with its strong reporting capabilities, makes it a valuable tool for small businesses looking to enhance their field service management.



| | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,047 | 152 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (54.9% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Contact Us 1 User Per Year | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Zuper

Pros:
- Customer Support (22 reviews)
- Customization Options (14 reviews)

Cons:
- Improvement Needed (7 reviews)
- Learning Curve (7 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.8 (111 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.9 (117 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.1 (114 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.8 (96 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.6 (112 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.4 (96 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.9 (107 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Zuper

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us 1 User Per Year

Description: Get the essentials to manage jobs, track technicians, collaborate, and handle inventory and payments with ease. 

Key Features:
- Manage one-off and recurring jobs with ease. 
- Track technicians live via mobile and desktop apps. 
- Customize job notes, statuses, and checklists. 

[Browse all 3 editions](https://www.g2.com/products/zuper/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Zuper** | 8.1/10 | 97 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.1 (89 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.6 (92 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.4 (88 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.9 (84 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
| **Location** | Feature Not Available | 8.0 (89 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.5 (90 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.0 (79 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.1 (78 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.9 (69 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.1 (85 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.9 (83 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 7.1 (71 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.0 (79 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | 9.0 (10 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 8.5 (9 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 9.1 (9 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Zuper | 
|---|---|---|
| **Small-Business** | 21.7% | 54.9% | 
| **Mid-Market** | 42.7% | 38.9% | 
| **Enterprise** | 35.5% | 6.3% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Zuper

- **Information Technology and Services:** 9.8%
- **Construction:** 9.8%
- **Consumer Services:** 9.8%
- **Facilities Services:** 7.0%
- **Food & Beverages:** 4.2%
- **Retail:** 4.2%
- **Security and Investigations:** 3.5%
- **Financial Services:** 3.5%
- **Computer Software:** 2.8%
- **Telecommunications:** 2.1%
- **Other:** 43.4%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Zuper

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (237 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (123 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Zuper

- Title: [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Zuper is used to optimize service operations, enhance workforce productivity, and deliver exceptional customer service.

Zuper is the most flexible field..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-zuper)