Compare Agentforce Field Service (formerly Salesforce Field Service) and Tesseract
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (36.8% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(1,045)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plans
Tesseract
Star Rating
(21)4.4 out of 5
Market Segments
Enterprise (36.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Tesseract
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its ease of use, with users highlighting its intuitive interface that allows for quick changes and management of databases. In contrast, Tesseract, while praised for its optical character recognition, faces challenges in user experience, with some users noting it can be less straightforward to navigate.
- Users say Salesforce Field Service excels in smart scheduling and real-time visibility, which are crucial for efficient field operations. Tesseract, on the other hand, is recognized for its accuracy in data extraction, particularly with its PSM feature, but it may not offer the same level of operational integration that Salesforce provides.
- Reviewers mention that Salesforce Field Service benefits from a robust mobile app that enhances technician productivity on the go. Tesseract, while suitable for various organization sizes, may not have the same mobile capabilities, which could limit its effectiveness in dynamic field environments.
- According to verified reviews, Salesforce Field Service has a significantly larger user base, reflected in its high number of recent reviews, which suggests a more established presence and ongoing user engagement. Tesseract, with fewer reviews, may not provide the same level of community support and shared experiences.
- G2 reviewers report that Salesforce Field Service's implementation process is generally smooth, with users appreciating the seamless integration with the broader Salesforce ecosystem. In contrast, Tesseract's setup may require more effort, as some users have indicated challenges in aligning the software with their specific workflows.
- Users say that Salesforce Field Service's support quality is highly rated, with many praising the responsiveness and helpfulness of the support team. Tesseract, while it has its strengths, has received lower marks in support quality, which could be a concern for organizations that prioritize ongoing assistance.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Tesseract
No pricing availableFree Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableTesseract
No trial information availableRatings
Meets Requirements
8.6
375
7.8
12
Ease of Use
8.4
785
7.6
12
Ease of Setup
7.8
653
7.3
5
Ease of Admin
8.3
190
7.0
5
Quality of Support
8.5
365
7.0
9
Has the product been a good partner in doing business?
8.7
182
Not enough data
Product Direction (% positive)
8.9
364
6.7
7
Features by Category
Generative AI
7.9
153
Not enough data
7.5
150
Not enough data
Before the Job
8.6
295
Not enough data
8.7
289
Not enough data
8.6
278
Not enough data
8.4
270
Not enough data
On the Job
Feature Not Available
Not enough data
8.5
278
Not enough data
Feature Not Available
Not enough data
8.5
272
Not enough data
8.4
225
Not enough data
After the Job
8.7
281
Not enough data
8.6
274
Not enough data
8.2
224
Not enough data
8.7
242
Not enough data
Agentic AI - Field Service Management
8.0
73
Not enough data
7.8
61
Not enough data
8.3
70
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Tesseract are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Tesseract has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tesseract
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.1%
Manufacturing
8.0%
Computer Software
4.9%
Hospital & Health Care
4.8%
Consulting
4.6%
Other
67.7%
Computer Software
26.3%
Information Technology and Services
21.1%
Transportation/Trucking/Railroad
5.3%
Research
5.3%
Pharmaceuticals
5.3%
Other
36.8%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What does tesseract software do?
2 Comments
SP
It is used for Image OCR (Optical Character Recognition)
Simply - Returns Text in an Image (if it contains any)
Common Usage - Used to Classify Spam...Read more
Tesseract has no more discussions with answers
