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Compare Salesforce Field Service and Skedulo 
Featured Products
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Salesforce Field Service
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSkedulo
Star Rating
(404)4.1 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SkeduloSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its ease of use, with many users praising its intuitive interface that allows for quick changes and management of databases. In contrast, while Skedulo is also user-friendly, some users have noted that it can struggle to adapt to specific workflow needs, leading to occasional configuration challenges.
- Users say that Salesforce Field Service excels in smart scheduling and real-time visibility, which are crucial for efficient field operations. Reviewers highlight the powerful mobile app for technicians that integrates seamlessly with the Salesforce platform, making planning and dispatching much easier. Skedulo, while effective in syncing with tools like Google Calendar, may not offer the same level of integrated functionality.
- According to verified reviews, Salesforce Field Service has a significantly higher G2 Score, reflecting overall user satisfaction. This is supported by a larger volume of recent reviews, indicating that users are consistently finding value in its features, whereas Skedulo has not received recent feedback, which may raise concerns about its current performance.
- Reviewers mention that Skedulo has a strong focus on customization, with users appreciating how the team adapts the platform to meet unique needs. This level of personalized support is a highlight for Skedulo, but it may not be enough to compete with the comprehensive features offered by Salesforce Field Service.
- Users highlight the quality of support provided by both platforms, with Salesforce Field Service receiving slightly higher marks. Reviewers note that the support team is responsive and helpful, which is essential for troubleshooting and maximizing the software's potential. Skedulo also receives positive feedback for its support, but the difference in scores suggests that Salesforce may have a slight edge in this area.
- G2 reviewers report that while both products are effective in their own right, Salesforce Field Service's extensive feature set, including advanced analytics and reporting capabilities, positions it as a more robust solution for businesses looking to optimize their field service operations. Skedulo, while effective, may not provide the same depth of functionality, particularly in areas like invoicing and client notifications.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Skedulo
No pricing availableFree Trial
Salesforce Field Service
No trial information availableSkedulo
No trial information availableRatings
Meets Requirements
8.6
349
8.1
337
Ease of Use
8.4
739
8.4
339
Ease of Setup
7.8
606
7.5
223
Ease of Admin
8.3
170
8.0
205
Quality of Support
8.6
339
8.4
308
Has the product been a good partner in doing business?
8.7
163
8.5
197
Product Direction (% positive)
9.0
342
8.5
332
Features by Category
Generative AI
7.9
152
5.3
49
7.5
150
5.2
49
Before the Job
8.5
276
7.7
187
8.6
270
8.3
191
8.6
276
7.9
172
8.4
268
7.5
170
On the Job
Feature Not Available
8.1
183
8.5
273
7.3
170
Feature Not Available
6.8
149
8.5
274
7.1
141
8.4
226
6.3
95
After the Job
8.6
278
7.6
162
8.6
272
7.6
149
8.2
226
6.2
111
8.7
227
7.8
166
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Field Service and Skedulo are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
Skedulo is categorized as Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Skedulo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Hospital & Health Care
19.3%
Health, Wellness and Fitness
10.9%
Construction
7.7%
Real Estate
5.2%
Education Management
4.7%
Other
52.2%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
What's the difference between Mobile Workforce Management and Field Service Management?
2 Comments
AN
Call representative Read more
Skedulo has no more discussions with answers
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