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Compare Salesforce Field Service and Skedulo 
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At a Glance
Market Segments
Mid-Market (42.5% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Salesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSkedulo
Star Rating
(404)4.1 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SkeduloSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Skedulo's calendar feature, rated at 7.7, lacks some advanced functionalities compared to Salesforce Field Service, which boasts a higher rating of 8.5, making it easier for teams to manage schedules effectively.
- Reviewers mention that while both platforms offer dispatch capabilities, Skedulo's rating of 8.3 falls short of Salesforce Field Service's 8.5, indicating that Salesforce provides a more streamlined dispatch process that users find more efficient.
- G2 users highlight that Salesforce Field Service excels in employee communication with a rating of 8.5, while Skedulo's lower score of 7.3 suggests that users may experience challenges in real-time communication during field operations.
- Users on G2 note that Salesforce Field Service's reporting and analytics features, rated at 8.6 and 8.7 respectively, are significantly more robust than Skedulo's 7.6 ratings, allowing for deeper insights and better decision-making post-job.
- Reviewers say that the invoicing capabilities in Skedulo, rated at 6.2, are less comprehensive than those in Salesforce Field Service, which has a rating of 8.2, leading to frustrations for users who require detailed financial tracking.
- Users report that Salesforce Field Service's CRM integrations, rated at 8.8, are superior to Skedulo's 7.8, providing a more seamless experience for teams looking to connect their field service operations with customer relationship management tools.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Skedulo
No pricing availableFree Trial
Salesforce Field Service
No trial information availableSkedulo
No trial information availableRatings
Meets Requirements
8.6
347
8.1
337
Ease of Use
8.4
737
8.4
339
Ease of Setup
7.8
604
7.5
223
Ease of Admin
8.3
170
8.0
205
Quality of Support
8.6
337
8.4
308
Has the product been a good partner in doing business?
8.7
163
8.5
197
Product Direction (% positive)
9.0
340
8.5
332
Features by Category
Generative AI
7.9
152
5.3
49
7.5
150
5.2
49
Before the Job
8.5
276
7.7
187
8.6
270
8.3
191
8.6
276
7.9
172
8.4
268
7.5
170
On the Job
Feature Not Available
8.1
183
8.5
273
7.3
170
Feature Not Available
6.8
149
8.5
274
7.1
141
8.4
226
6.3
95
After the Job
8.6
277
7.6
162
8.6
272
7.6
149
8.2
226
6.2
111
8.7
225
7.8
166
Agentic AI - Field Service Management
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Field Service and Skedulo are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
Skedulo is categorized as Salesforce AppExchange Apps and SAP Store
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Skedulo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Hospital & Health Care
19.3%
Health, Wellness and Fitness
10.9%
Construction
7.7%
Real Estate
5.2%
Education Management
4.7%
Other
52.2%
Alternatives
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
What's the difference between Mobile Workforce Management and Field Service Management?
2 Comments
AN
Call representative Read more
Skedulo has no more discussions with answers
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