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Compare Salesforce Field Service and ServiceTrade 
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At a Glance
Market Segments
Mid-Market (42.5% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Contact Us 10 Technicians
Salesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceTrade
Star Rating
(56)4.5 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 10 Technicians
Learn more about ServiceTradeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceTrade excels in ease of use with a score of 8.9, making it particularly favorable for small businesses that may not have extensive technical resources. In contrast, Salesforce Field Service, while still user-friendly, has a slightly lower score of 8.4, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that ServiceTrade's quality of support is outstanding, scoring 9.2, with many users highlighting the responsiveness and helpfulness of the support team. On the other hand, Salesforce Field Service has a quality of support score of 8.5, with some users indicating that response times can be slower during peak periods.
- G2 users note that ServiceTrade's CRM integrations score an impressive 9.5, allowing for seamless connectivity with other business tools, which is a significant advantage for users looking to streamline their operations. Conversely, Salesforce Field Service, while still strong at 8.8, has been reported by users to have some limitations in integration flexibility compared to ServiceTrade.
- Users on G2 highlight that ServiceTrade's booking feature is particularly robust, scoring 9.1, which allows for efficient scheduling and management of field service appointments. In contrast, Salesforce Field Service's booking feature, while functional, received a lower score of 8.5, with some users mentioning that it could benefit from additional customization options.
- Reviewers mention that ServiceTrade's invoicing capabilities are rated highly at 8.8, with users appreciating the straightforward process for generating and sending invoices. Salesforce Field Service, however, has a lower invoicing score of 8.2, with some users expressing frustration over the complexity of its invoicing system.
- Users say that ServiceTrade's product direction is rated at 9.5, indicating a strong commitment to continuous improvement and feature updates, which many users find reassuring. In contrast, Salesforce Field Service, with a score of 8.8, has received feedback from users who feel that while updates are regular, they sometimes lack the innovative edge seen in ServiceTrade's roadmap.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceTrade
Premium
Contact Us
10 Technicians
Talk to sales to learn about your options and get the right package and pricing that suits your business. ServiceTrade is great for contractors with 5 to 5,000 technicians.
- scheduling
- dispatching
- sales
Free Trial
Salesforce Field Service
No trial information availableServiceTrade
No trial information availableRatings
Meets Requirements
8.6
347
8.7
46
Ease of Use
8.4
737
8.9
46
Ease of Setup
7.8
604
8.4
31
Ease of Admin
8.3
170
9.1
34
Quality of Support
8.6
337
9.2
46
Has the product been a good partner in doing business?
8.7
163
9.4
34
Product Direction (% positive)
9.0
340
9.5
43
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
8.4
21
8.6
270
7.7
22
8.6
276
8.3
23
8.4
268
9.1
17
On the Job
Feature Not Available
8.3
21
8.5
273
8.3
21
Feature Not Available
8.8
15
8.5
274
8.0
20
8.4
226
7.4
7
After the Job
8.6
277
8.3
21
8.6
272
8.3
21
8.2
226
8.8
18
8.7
225
9.5
17
Agentic AI - Field Service Management
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Not enough data
Categories
Categories
Shared Categories
Salesforce Field Service and ServiceTrade are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
ServiceTrade is categorized as HVAC and Inspection Management
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTrade
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
30.8%
Facilities Services
15.4%
Consumer Services
5.8%
Telecommunications
3.8%
Real Estate
3.8%
Other
40.4%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
ServiceTrade has no discussions with answers
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