Compare Salesforce B2C Commerce and commercetools 
At a Glance
Market Segments
Mid-Market (40.2% of reviews)
Small-Business (35.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
Salesforce B2C Commerce
Star Rating
(571)4.3 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing planscommercetools
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (35.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Commerce for B2C excels in overall user satisfaction, boasting a significantly higher G2 Score compared to commercetools. Users appreciate its user-friendly interface and efficient navigation, making it a preferred choice for managing online stores.
- According to verified reviews, Salesforce Commerce for B2C has a robust number of recent reviews, indicating a strong user base and ongoing support. Users highlight its ability to solve inventory tracking issues and manage customer relationships seamlessly, which is crucial for day-to-day operations.
- Users say that while commercetools has a slightly higher star rating, its limited number of reviews may not fully represent its capabilities. However, those who have used it commend its well-documented APIs and ease of integration, making it a solid choice for businesses looking for flexibility.
- Reviewers mention that Salesforce Commerce for B2C offers a comprehensive platform ideal for enterprise-level e-commerce, with seamless integration into the broader Salesforce ecosystem. This integration allows for a unified view of customer data, enhancing marketing and service efforts.
- According to recent user feedback, commercetools shines in customer support, with users praising its responsive service and the ease of implementation. This aspect is particularly beneficial for businesses that prioritize quick setup and ongoing assistance.
- G2 reviewers highlight that Salesforce Commerce for B2C's personalization tools and smooth checkout process significantly enhance the customer experience, making it a strong contender for businesses focused on improving user engagement and sales conversion rates.
Pricing
Entry-Level Pricing
Salesforce B2C Commerce
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
commercetools
commercetools Composable Commerce and Frontend
Contact Us
commercetools Frontend provides a complete tooling package for business users and developers to create, optimize and customize their digital storefronts at speed.
- https://commercetools.com/features/frontend
Free Trial
Salesforce B2C Commerce
No trial information availablecommercetools
Free Trial is available
Ratings
Meets Requirements
8.6
342
9.5
10
Ease of Use
8.2
442
9.2
10
Ease of Setup
7.9
269
9.4
8
Ease of Admin
8.1
133
8.8
7
Quality of Support
8.3
323
9.2
10
Has the product been a good partner in doing business?
8.6
131
9.3
7
Product Direction (% positive)
8.6
327
10.0
9
Features by Category
Design
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Personalization
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Not enough data
Analysis
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Not enough data
Merchandising
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Not enough data
Analytics
9.2
22
Not enough data
9.2
22
Not enough data
Administration
9.2
21
Not enough data
9.0
21
Not enough data
Administration
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Not enough data
Integrations
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
Cart Management
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Not enough data
Headless Commerce
8.1
98
Not enough data
8.4
102
Not enough data
8.4
99
Not enough data
8.4
103
Not enough data
8.4
101
Not enough data
Generative AI
8.0
83
Not enough data
7.9
87
Not enough data
Agentic AI - E-Commerce Platforms
8.6
19
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
8.4
19
Not enough data
Merchandising/Marketing
8.2
217
Not enough data
8.2
163
Not enough data
8.2
232
Not enough data
8.0
223
Not enough data
7.7
210
Not enough data
8.0
209
Not enough data
8.1
206
Feature Not Available
Product Catalog
8.3
217
Not enough data
8.2
217
Not enough data
8.2
225
Not enough data
8.2
197
Not enough data
Order Process
8.3
218
Not enough data
8.1
214
Not enough data
8.3
211
Not enough data
8.3
216
Not enough data
8.2
218
Not enough data
7.9
204
Not enough data
8.2
206
Not enough data
8.1
189
Not enough data
Multi-Channel Support
8.3
202
Not enough data
8.2
205
Not enough data
8.3
189
Not enough data
8.2
209
9.7
5
8.0
194
Not enough data
8.1
135
Not enough data
8.2
183
Not enough data
Platform
8.2
199
Not enough data
8.2
216
Not enough data
8.3
204
8.7
5
8.4
217
Not enough data
8.2
221
Not enough data
8.6
210
Not enough data
8.6
198
Not enough data
8.5
202
Not enough data
8.3
188
Not enough data
8.5
184
Not enough data
8.4
195
Not enough data
8.5
218
Not enough data
Reporting
8.6
28
Not enough data
8.5
28
Not enough data
Omnichannel Features
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Not enough data
Categories
Categories
Shared Categories
Salesforce B2C Commerce and commercetools are categorized as E-Commerce Platforms
Unique Categories
Salesforce B2C Commerce is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
commercetools has no unique categories
Reviews
Reviewers' Company Size
Salesforce B2C Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
commercetools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.5%
Information Technology and Services
10.8%
Computer Software
8.0%
Apparel & Fashion
5.7%
Accounting
4.4%
Other
58.6%
Information Technology and Services
30.8%
Retail
15.4%
Luxury Goods & Jewelry
7.7%
Health, Wellness and Fitness
7.7%
Consumer Goods
7.7%
Other
30.8%
Alternatives
Discussions
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
commercetools has no discussions with answers
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